Customer Service Manager

Jason McDuffie

**** *********** *****

Frederick, MD, 21701, United States

*****.**********@*****.***

410-***-**** (cell phone)

OBJECTIVE

Hard working, dependable employee with excellent customer service skills, who is eager to join a growing

organization. My objective is to use my customer service skills, along with my task oriented skills to provide friendly

customer service to mobile devices and laptops. I would even like to consider being a customer service manager

PROFESSIONAL EXPERIENCE

BECHTEL CORPORATION Frederick MD

IT Helpdesk Analyst March 2007 - Present

• Took helpdesk phone calls in a professional and courteous matter

• Created helpdesk tickets and closed them out on tier 1 or routed them to the proper tier 2 and 3

support teams

• Managed the services queue taking care of service requests, scheduled account moves, account renames,

gave share access, mailbox access, DL access, reset passwords both internal and external along with phone login

and phone voicemail, Passwords for all levels of management

Public Affairs Assistant November 2005 – March 2007

• Researched items from newspaper websites for newsworthy information for BNI INC by putting

together a daily news report.

TURF VALLEY RESORT September 1996-November 2005

Customer service various positions

• Bellman

• Bag room attendant

• Accounts receivable

NATIONAL INSTITUE OF HEALTH

Office Automation July 2004 - September 2004

EDUCATION

Towson University TowsonMD United States

Bachelors Degree: Electronic Media and Film with a minor in Mass Communication, May 2004

Howard Community College Columbia MD United States

Associate Degree: General Studies Degree, Dec 2000

ADDITIONAL SKILLS

• Eagle Scout Boy Scout of America God and Country Award Boy Scout of America

• MCDST 70-271 and MCDST 70-272 Certified

• 4 customer service awards in 2012

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