Manager Customer Service

MICHELE D. BUCKLEY *** CANAL STREET

abvwb6@r.postjobfree.com DELAWARE, OHIO 43015

740-***-**** (HOME)

614-***-**** (CELL)

PROFESSIONAL PROFILE

* Successful supervisory and management experience *Outstanding problem

solver

* A.S. Degree in Business Administration * Team leader and motivator *

Energetic

* Excellent oral and written communication skills * Adaptable to change

EXPERIENCE

07/2012-present Lyneer Staffing

07/2012-present Branch/Area Manager

. Responsible for the operations of 2 branch and 1

onsite office in the Columbus, Ohio area.

. Responsible for 4 direct reports, 5 secondary reports

and over 400 total flexible associates

. Recruit, interview, make hiring decisions and conduct

new hire orientation of flexible associates

. Responsible for relationship building with client and

maintaining current and building new business along

with networking

. Payroll and HR functions

08/2010-07/2012 Abacus Staffing

08/2010-07/2012 District Manager

. Responsible for the operations of 2 onsite and 1

branch office in the Columbus, Ohio area.

. Responsible for 5 direct reports and over 350+ total

flexible associates (Over 11,000 man hours billed to

clients weekly)

. Recruit, interview, make hiring decisions and conduct

new hire orientation of flexible associates

. Responsible for relationship building with client and

maintaining current and building new business along

with networking

. Payroll and HR functions

03/2010-08/2010 Solutions Staffing

03/2010-08/2010 Manager in Training

. Recruit, interview, make hiring decisions and conduct

new

hire orientation of flexible associates

. Client visits and check-in's

. Payroll and other Human Resource functions

03/2007-1/2008 Tailored Management

03/2007-1/2008 Staffing/Account Manager

. Recruit, interview, make hiring decisions and conduct

new hire orientation of flexible associates

. Assessing and Retention of flexible associates

. Perform Human Resource functions

. Client visits and work environment studies

. Responsible for relationship building with client and

retaining current and building new business

11/1999 - 09/2006 Spherion Corporation

01/2006 - 09/2006 Client Service Manager- JCPenney On-

Premise

. Manage branch operations up to and including 200 plus

flexible employees at on site location

. Responsible for recruiting, hiring, counseling, as

well as training and marketing new employees

. Perform payroll and Human Resource functions

. Responsible for relationship building with client and

retaining current and building new business

11/2004 - 01/2006 Branch Operations Manager

. Manage branch operations including staff and flexible

employees

. Full responsibility for monthly P&L, revenues,

accounts payable as well as marketing, networking and

sales

. Responsible for 500 plus flexible employee database

as well as training and development of staff

employees

11/1999 - 10/2004 Client Service Supervisor

. Recruit, interview, make hiring decisions and conduct

new hire orientation of flexible staff

. Communicate and coordinate various aspects of our

operations to ensure compliance with established

policies and procedures, as well as local, state and

federal laws and guidelines

. Perform payroll and Human Resource functions.

. Counsel employees, review behavioral and performance

of flexible staff and take corrective action as

needed

. 4/03-10/04 perform acting managers responsibilities

including P&L's, accounts payable and managing

internal staff

06/1992 - 10/1999 Guardian Life Insurance Company of America

08/1997 - 10/1999 Customer Response Unit Specialist/Alternate

Team Lead

. Effectively resolve issues for brokers and Human

Resource personnel regarding medical and dental

benefits, underwriting, payment problems and broker

commissions

. Actively resolve problems for customers who request a

supervisor

. Build rapport to establish good business relationship

and customer satisfaction

. Maintained 90% first-call resolution rate

. Named as panelist to develop curriculum for CRU

06/1995 - 08/1997 Account Analyst-Commissions Specialist

. Efficiently process broker and commission amendments

involved in underwriting

. Promoted to Customer Response Unit Specialist due to

excellent performance and leadership abilities

06/1992 - 06/1995 Account Reviewer

. Process changes in information for insurance groups

03/1992 - 06/1992 United Technical Associates

Customer Service/Credit Consultant, PP&L

. Provided excellent customer service in developing

payment plans for delinquent accounts

. Referred appropriate financial programs to aid in

expediting payments

02/1989 - 12/1991 Daytimers, Inc.

Telesales Agent

. Expertly provided telephone sales and customer

service satisfaction

EDUCATION

1993 - 1996 DeSales University, Center Valley, PA

90 credits earned towards Business Management and

Finance Degree

1989 - 1991 Lehigh County Community College, Schnecksville, PA

A.S. Degree - Business Administration

SKILLS Experience with Microsoft Office, PeopleSoft

programs,

and Status time keeping system

AFFILIATIONS Grove City Area Chamber of Commerce- 05-06 Member

Hilliard Area Chamber of Commerce- 06 Member

Choices- Spherion District Coordinator

OSSA- on 2005 Conference Committee

HRACO-06 Member

-References available upon request-

Salary - negotiable

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