MICHELE D. BUCKLEY *** CANAL STREET
***********@*****.*** DELAWARE, OHIO 43015
740-***-**** (HOME)
614-***-**** (CELL)
PROFESSIONAL PROFILE
* Successful supervisory and management experience *Outstanding problem
solver
* A.S. Degree in Business Administration * Team leader and motivator *
Energetic
* Excellent oral and written communication skills * Adaptable to change
EXPERIENCE
07/2012-present Lyneer Staffing
07/2012-present Branch/Area Manager
. Responsible for the operations of 2 branch and 1
onsite office in the Columbus, Ohio area.
. Responsible for 4 direct reports, 5 secondary reports
and over 400 total flexible associates
. Recruit, interview, make hiring decisions and conduct
new hire orientation of flexible associates
. Responsible for relationship building with client and
maintaining current and building new business along
with networking
. Payroll and HR functions
08/2010-07/2012 Abacus Staffing
08/2010-07/2012 District Manager
. Responsible for the operations of 2 onsite and 1
branch office in the Columbus, Ohio area.
. Responsible for 5 direct reports and over 350+ total
flexible associates (Over 11,000 man hours billed to
clients weekly)
. Recruit, interview, make hiring decisions and conduct
new hire orientation of flexible associates
. Responsible for relationship building with client and
maintaining current and building new business along
with networking
. Payroll and HR functions
03/2010-08/2010 Solutions Staffing
03/2010-08/2010 Manager in Training
. Recruit, interview, make hiring decisions and conduct
new
hire orientation of flexible associates
. Client visits and check-in's
. Payroll and other Human Resource functions
03/2007-1/2008 Tailored Management
03/2007-1/2008 Staffing/Account Manager
. Recruit, interview, make hiring decisions and conduct
new hire orientation of flexible associates
. Assessing and Retention of flexible associates
. Perform Human Resource functions
. Client visits and work environment studies
. Responsible for relationship building with client and
retaining current and building new business
11/1999 - 09/2006 Spherion Corporation
01/2006 - 09/2006 Client Service Manager- JCPenney On-
Premise
. Manage branch operations up to and including 200 plus
flexible employees at on site location
. Responsible for recruiting, hiring, counseling, as
well as training and marketing new employees
. Perform payroll and Human Resource functions
. Responsible for relationship building with client and
retaining current and building new business
11/2004 - 01/2006 Branch Operations Manager
. Manage branch operations including staff and flexible
employees
. Full responsibility for monthly P&L, revenues,
accounts payable as well as marketing, networking and
sales
. Responsible for 500 plus flexible employee database
as well as training and development of staff
employees
11/1999 - 10/2004 Client Service Supervisor
. Recruit, interview, make hiring decisions and conduct
new hire orientation of flexible staff
. Communicate and coordinate various aspects of our
operations to ensure compliance with established
policies and procedures, as well as local, state and
federal laws and guidelines
. Perform payroll and Human Resource functions.
. Counsel employees, review behavioral and performance
of flexible staff and take corrective action as
needed
. 4/03-10/04 perform acting managers responsibilities
including P&L's, accounts payable and managing
internal staff
06/1992 - 10/1999 Guardian Life Insurance Company of America
08/1997 - 10/1999 Customer Response Unit Specialist/Alternate
Team Lead
. Effectively resolve issues for brokers and Human
Resource personnel regarding medical and dental
benefits, underwriting, payment problems and broker
commissions
. Actively resolve problems for customers who request a
supervisor
. Build rapport to establish good business relationship
and customer satisfaction
. Maintained 90% first-call resolution rate
. Named as panelist to develop curriculum for CRU
06/1995 - 08/1997 Account Analyst-Commissions Specialist
. Efficiently process broker and commission amendments
involved in underwriting
. Promoted to Customer Response Unit Specialist due to
excellent performance and leadership abilities
06/1992 - 06/1995 Account Reviewer
. Process changes in information for insurance groups
03/1992 - 06/1992 United Technical Associates
Customer Service/Credit Consultant, PP&L
. Provided excellent customer service in developing
payment plans for delinquent accounts
. Referred appropriate financial programs to aid in
expediting payments
02/1989 - 12/1991 Daytimers, Inc.
Telesales Agent
. Expertly provided telephone sales and customer
service satisfaction
EDUCATION
1993 - 1996 DeSales University, Center Valley, PA
90 credits earned towards Business Management and
Finance Degree
1989 - 1991 Lehigh County Community College, Schnecksville, PA
A.S. Degree - Business Administration
SKILLS Experience with Microsoft Office, PeopleSoft
programs,
and Status time keeping system
AFFILIATIONS Grove City Area Chamber of Commerce- 05-06 Member
Hilliard Area Chamber of Commerce- 06 Member
Choices- Spherion District Coordinator
OSSA- on 2005 Conference Committee
HRACO-06 Member
-References available upon request-
Salary - negotiable