Customer Service Manager

Robin Tatina

*** *** *******

Cathedral City, CA 92234

E mail: ********@*****.***

Phone: 760-***-****

Specializing in customer service. Enjoy serving the public, with emphasis on respect,

confidentiality, and accuracy.

EMPLOYMENT HISTORY

Sales Clerk November 2011 to present

The Warehouse Furniture – Cathedral City, CA

Cashier/Customer Service Associate March 2010 to May 2011

The Home Depot – Sequim, WA

Branch Account Manager – April 2007 to February 2009

CitiFinancial – Sequim, WA

Advise clients of their long term financial health. Process and approve loan applications. Manage

incoming and outgoing phone communication. Process accounts receivable and payable. Oversee

customer service, retention, and sales.

Real Estate Office Assistant – March 2006 to December 2006

RE/MAX Fifth Avenue – Sequim, WA

Manage all aspects of computerized record keeping. Answer phones, provide customer service, create

educational mailings, and welcome clients. Developed informational booklets for residents new to the

area. Developed database of properties, including expired listings and for sale by owner.

Property Manager – October 2001 to November 2005

FountainGlen Properties – 166 unit Active Senior Community, Rancho Santo Margarita, CA

Hire and supervise staff, vendors, and contractors. Develop and maintain budget for all building

operations. Oversee marketing, advertising and all aspects of property management. Manage leasing,

billing, collections, Fair Housing Laws, customer service, and resident retention. Plan and organize

activities, classes, and parties for residents and community. Liaison between residents and corporate

office.

Co owner Auto Repair – 8 years

Auto Technics, Mission Viejo, CA

Start up, advertising, set up and manage record keeping and customer database. Follow up, customer

service and customer retention.

Journeyman Grocery Clerk – 19 years

Alpha Beta Grocery Company, Orange County, CA

Cashier, manager, bookkeeper, stocker. Consistently chosen to facilitate new store openings.

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