Customer Service Quality Control
Resume:
John Heath
***** ********* ***. ****: 216-***-****
Fairview Park, Ohio 44126 Alt. Phone: 216-***-****
E-Mail: *********@*****.***
May 22, 2013
Human Resource Department
Dear Sir or Madam
I am providing a copy of my resume to assist in applying for a position at your company. I believe my
maturity, work history, dedication and qualifications will be beneficial to your business.
The following skills and experiences uniquely qualify me for the vacant position:
14 plus years honorable military service.
o
Tow motor and Swingmast forklift (Drexel) certified by employers.
o
Shows strong supervisory, mechanical and academic aptitude with the ability to continuously
o
learn and retain newly acquired knowledge.
A reliable, punctual, dependable and professional team player with the ability to work
o
independently when required.
Maintains 100% accountability for assigned property and daily actions.
o
Prepares and maintains detailed tracking logs utilizing various Microsoft applications.
o
Proven ability to be flexible and work prolonged scheduled and unscheduled hours.
o
Prioritizes all tasks, assigns responsibilities, direct operations and has willingness to get
o
hands dirty.
Experienced in Retail, Customer Service, Security, Shipping/Receiving,
o
Manufacturing/Production Supervision, Quality Control, Dock work and Order Pulling.
Please feel free to contact me if I can be of further assistance as you review my resume. If you are unable
to contact me, pleases leave a voice message or an E-mail. I look forward to meeting with you in person
to further discuss my qualifications for this position and provide you with references. Thank you for your
consideration.
Sincerely,
John R. Heath
John Heath
21102 Northwood Ave. Home: 216-***-****
Fairview Park, Ohio 44126 Alt.1 Phone: 216-***-****
E-Mail: *********@*****.***
Objective
Seeking a position where my knowledge, experience and ability to learn and retain knowledge will be
beneficial to your company.
Professional Experience
Manage, train and evaluate 1 to 10 plus employees as a Manager and Team/Shift Supervisor
o
in Military and Civilian atmospheres.
Interact with customers personally and telephonically ensuring 100% satisfaction.
o
Utilize propane/electric forklifts, power/manual pallet jacks, RF guns, various hand/power
o
tools equipment as well as assembly, monitor and disassembly of equipment.
Unload/stage/load freight (liquid totes, super sacks, pallets, crates, steel, pails and packages)
o
from tractor trailers or straight truck IAW standard operating procedures and DOT.
Perform various office functions utilizing Windows and WITS.
o
Maintain, operate, and inspect grinders, extruders as well as various vehicles.
o
Maintain accountability of million dollar inventories, monetary funds.
o
Conduct facility opening and closings, weekly/monthly/yearly inventories and necessary
o
paperwork involved as well as Quality control checks of finished goods.
Pull merchandise and build pallets for shipment. Receive and restock incoming products to
o
maintain consistent operational inventories.
Insure facilities maintained neat and clean appearance within 5S standards.
o
Employment History
February 2010 – March 2013 – Staff Management/GCA – Supervisor
November 2009 – January 2010 – Victory Packaging – Warehouseman
August 2009 – August 2009 – Bradford Airport Logistics – Logistics Specialist
February 2009 – August 2009 - The Atlantis Security Company - Security Officer
October 2006- January 2009 - Seibert Powder Coating – Production Supervisor/QC Tech.
January 1990- July 2006 - United States Army- Team Leader/Supervisor
February 1999 - August 2000 - Pitt Ohio - Material Handler
May 1998 - August 1999 - Auto Zone - Automotive Parts Manager
Accomplishments
Supervised subordinates during 2 Middle East deployments resulting in no injuries or loss of
o
life and maintained 100% safety rating
Managed 100% accountability of equipment valued in excess of $5 million dollars
o
Recognized with numerous awards for demonstrating superior performance
o
Education
Marathon High School, Marathon, NY 1985 - 1989
Columbia College, Ft. Stewart, GA. May 2006
Central Texas College, Ft. Hood, TX., Korea, Ft. Stewart, GA. April 1995-July 2002
Basic Military Training, Ft. Knox, KY. January 1990
Combat Lifesaver Course, Ft. Hood, TX. April 1990
Army Leadership Development Course, Ft. Hood, TX. December 1994
Instructor / Trainer Course, Ft. Knox, KY. November 1996
References
Given upon request
Contact this candidate