Nursing Instructor

E R IC PAL M ER, RN, BSN, MSN/M HA

***********@*****.***

**** ******* **** ***** ( H) 901-317-

7664

Arlington, TN 38002 (C) 760-902-

4018

Nursing Instructor

Career Profile:

Motivated and dedicated senior-level health care professional with extensive experience and

p roven record of success in leadership, quality metrics reporting, organizational management, and

s trategic planning, development and implementation. Top f light health care and nursing

administrator dedicated to promoting the highest standards of care in the industry. Expert ability

to work effectively with diverse group of peers, direct reports and clients.

S ignature Leadership Qualities Include:

Regulatory Compliance • B udget Preparation • Staff Training and Development • D ata Analytics

Executive Relations • P roject Management • Cost Containment • Policy Development • H uman

Resources

PROFESSIONAL EXPER IENCE

Saint Francis-Bartlett – Memphis, TN 2013 to

P resent

F ull-service medical center with 156 beds offering a wide range of medical services.

DI R ECTOR, PAT IEN T EXPER I ENCE

Promoted from CNO Project Manager. Developed organizational culture for exceptional patient

and family experience through evaluation and implementation of available services. Aligned

i ncentives, measurement and reporting tools by analyzing current available data and

d istributed information across the enterprise for managers and staff to be able take

appropriate corrective action. Promote a collaborative working relationship across all mat rixes

of the organization and consulting physicians to ensure compliance with governing

organizations (e.g. CMS and The Joint Commissions) through development of increased

a lliance with Risk Manager and Compliance Officer.

Mul tiple presentations to leadership and staff identifying opportunities for improvement

and roll-out of actions plans to enhance business and learning opportunities.

2% increase in Patient Satisfaction Measurement Scores in 90 days through

i mplementation of Studer Group philosophies.

Naval Branch Health Clinic – M illington, TN 2011

to 2013

G roup clinic provides comprehensive healthcare services.

HEAD, FAM ILY MED IC I NE/CH I E F NURS ING OF F ICER/MED ICAL HOME DI R ECTOR

Promoting a collaborative working environment enhanced quality of care by increasing service

l ines and increased utilization management. Created accountable working environment for

leaders and staff using business analytics in utilization review, case management, and quality

metrics.

Coordinated efforts for Joint Commission survey leading to reaccreditation by The Joint

Commission being recognized for no clinical deficiencies noted during survey.

Organized and implemented efforts to obtain National Commit tee for Quality Assurance

(NCQA) recognition as a Medical Home Practice gaining highest level (Level-3) recognition.

ERIC PALMER, MSN/MHA/RN – Page 2

***********@*****.***

Saint Francis-Bartlett – Memphis, TN 2011 to

2012

F ull-service medical center with 156 beds offering a wide range of medical services.

P ROJECT ASSISTANT C H I E F N URS ING O F F I CER

TO

Supported Chief Nursing Officer with project management and process development.

Formulated and int roduced best business and clinical practices.

Coordinated clinical ladder development and budget forecasting for nursing staff needs.

Evaluated process and patient f low through facility, recommending changes resulting in a

decrease of patient length of stay (LOS) by 2 day.

Navy Bureau of Personnel – Millington, TN

2009 to 2011

Provides administrative leadership, policy planning, and general oversight for worldwide assignable

Navy Nurse Corps officers and experienced reporting across a matrix of senior leaders.

H U MAN R ESOURCES ANALYST /ASSIGN ME NT O F F ICER

Directed talent acquisition, management, and retention activities for 1200+ nursing personnel

across 3 major medical centers, 5 secondary medical facilities, 8 critical access facilities, and

n umerous clinics. Prepared forecasts. Monitored staff performance. Collaborated with

E xecutives.

Conducted SWOT and lean analyses to determine employee requirements for t reatment

facilities.

Established best business practice for communicating enterprise wide information

d issemination.

Naval Hospital – Twentynine Palms, CA 2007

to 2009

Mi l itary Critical Access Facility accredited by Joint Commission on Accreditation of Health Care

O rganizations.

DI R ECTOR O F AD M I N ISTRAT ION/INTER I M VICE PRES IDENT O F OPERAT IONS (2008 to 2009)

Promoted from Director, Healthcare Operations. Served as Principal Officer coordinating daily

business operations and analyses for critical access community hospital and associated primary

and specialty clinics. Directed day-to-day operations covering staff education and t raining,

h uman resources, facilities management, labor relations and patient administration, business

analytics, health information management (medical records) and information systems,

u tilization review and case management of 15K+ program beneficiaries. Controlled annual

budget of $4.2M.

Evaluated knowledge base of health care providers in regards to business metrics and

established t raining program to enhance their knowledge of how they were evaluated on

business benchmarks.

Maximized annual budget of $4.2 M M through establishing local t raining development and

facility management enhancing patient satisfaction.

For 12 consecutive months, exceeded relative value unit (RVU) benchmarks established by

regional headquarters through restructuring and executing coding compliance and

establishing best business practices.

Additional leadership and professional experience includes positions as R EG IONAL D I R ECTOR,

O F F ICER P ROGRAMS R ECRU I T I NG for Naval Recruiting Region (Central) and D I V IS ION O F F ICER /N URSE

M ANAGER a t Naval Hospital in Okinawa, Japan and Naval Medical Center San Diego, CA.

E R IC PALMER, MSN/M HA/RN – Page 3

***********@*****.***

EDUCAT ION

MSN/M HA – U niversity of Phoenix

BSN- Morningside College

L ICENSES, CERT I F ICAT IONS & PROFESSIONAL DEVELOPMENT

Registered Nurse, Indiana

Registered Nurse, Tennessee (Compact)

American Heart Association Basic Life Support (BLS)

Physician Partnering – Conversations with Successful CEOs

Coach, Challenge and Lead: Successful Health Care Leadership

Post graduate work in Public Health Informatics

Emergency Management Institute (FEMA) Incident Systems 100, 200, 300, 400, and 700

Hospital Management of Chemical, Biological, Radiological Nuclear and Explosive Disasters

PROFESSIONAL AFF I L IAT IONS

Member, American College of Healthcare Executives

Member, American Nurses Association

Member, Professional Patient Advocate Institute

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