Customer Service Representative
Resume:
Tabitha S Seymour
Canton, MI *8187
**********@*****.***
OBJECTIVE
Looking for advancement in Customer Service.
SUMMARY OF QUALIFICATIONS
Worked with Excel, Word, Outlook, and Power Point for the last 8 years.
EXPERIENCE
Member Service Specialist
Caidan Management, Detroit, MI
08/2004 to 12/2012
Answering calls within 30 seconds, mentoring and conducting training new representatives, problem solving member and providers issues, following all company policies and procedures, assisting members and providers on their rights and responsibilities, follow all HIPAA guidelines, working in managed care system, verifying member eligibility, handling claims questions, processing all incoming and outgoing Medicare calls, enrolling or disenrolling Medicare members into Medicare Advantage Plan, verifying Medicare members eligibility in MARx system, processing all incoming faxes, calling other insurance companies to verify member eligibility, and working with all doctor's and other departments regarding Meridian Health Plan members or providers.
Security Guard/Dispatcher
Securitas Security Services INC, Ypsilanti, MI
01/2002 to 01/2004
Patrolling GM Willow Run Plant, checking trucks in and out of facility, checking visitors in and out of facility, training new guards, answering all incoming calls, making badges, working on four different computers including Lotus Notes, dispatching all emergencies, maintaining all daily logs, auditing all monthly reports, and filing all paperwork.
Clerk/ Presser
Carriage Cleaners, Novi, MI
09/1998 to 12/2001
Pressing all shirts, sorting and assembling all incoming garments, receiving and returning all customer orders, running the cash register, training all new employees, assisting the manager, and taking inventory.
Presser/Clerk
Jerry's Shirt Laundry, Plymouth, MI
03/1996 to 02/1998
Pressing all shirts, sorting and assembling all incoming garments, receiving and returning all customer orders, running the cash register and credit card machine, training all new employees, assisting the manager, and taking inventory.
EDUCATION & TRAINING
Diploma, General, Plymouth Salem, Plymouth, MI, 4 year(s)
N/A, Business/ Child Care, Schoolcraft College, Livonia MI, 1 year(s)
Currently Enrolled/ Medical Office Management. Kaplan University, Davenport Iowa
CERTIFICATES & LICENSES
Resident Producer, OFIR, MI
Resident Producer, OFIR, IL
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