Manager Customer Service

Thomas Macchia Email: *********@*****.***

Phone 631-***-****

IT Manager

Resourceful and solution focused technology professional with excellent

skills and proven performance in implementing IT initiatives to improve

business functions and productivity. Over 10 years of management and

operations experience planning, executing and delivering on company

objectives.

Technical Expertise

Certifications& Training: Cisco Certified Network Associate (CCNA), CompTIA

A+ Certification, Microsoft Certified Systems Engineer (MCSA) training

Operating Systems: Windows 8/7/Vista/XP x86/64, Windows 2003/2008/2012

Server, Cisco IOS, MAC OS,

Android, Apple IOS

Software: VMware, Microsoft Exchange, Microsoft Office, Various anti-

Virus/Security, Active Directory

Hardware: CISCO routers, switches, DELL servers and switches, SonicWall

firewall appliances, client workstations

Technical Knowledge: TCP/IP, LAN, WLAN, WAN, VOIP, NAT, ACL,

Languages: HTML, CSS3, PHP, Wordpress, and SQL

Web Expertise: Komodo IDE, Photoshop, Adobe Acrobat Pro, Dreamweaver and

Flash

Professional Experience

Vigliotti's Great Gardens, Westbury, NY

2006-Present IT Manager

. Oversee organization's IT operations through system development and

support

. Decision maker for IT equipment and software

. Troubleshoot and service all servers, workstations, and printers

. Assist with marketing and advertising efforts through the

construction and maintenance of company websites

. Maintain Active Directory, DNS, and DHCP

. Achieve measurable reductions in transaction times with

implementation and training on MAS 200

. Increase operational efficiencies with installation of a fleet

manager software, "Manager Plus"

. Administer Symantec Endpoint Protection environment.

. Improve employee productivity by training new hires and direct

reports on company IT systems

. Reduce costs with installation of VMware to solve compatibility

issues with MAS 200 and Windows 7 64-bit

. Manage system upgrades, installation of new workstations, software

patches, and parts repair

. Enhance company security utilizing SonicWall firewall and OpenDNS

. Manage PBX phone system

Vigliotti's Great Gardens, Yaphank, NY

2001-August 2012 Branch Manager

. Manage store operations of a full-service landscaping and garden

center

. Deliver on planning, execution, and financial administration of

company specific business objectives

. Establish solid working relationships with vendors to generate

optimal pricing and expedient product delivery

. Coordinate and facilitate company meetings to communicate sales

targets, financial performance and market needs

. Train and coach employees on selling techniques and performance

enhancement initiatives

GH Bass & Co., Yaphank, NY

2000-2001 Shipping and Receiving Manager

. Coordinated the shipping and receiving functions for quality shoe

brand

. Collaborated with management on inventory availability for product

sales

. Delivered company sales objectives to meet quota targets on a

consistent basis

Qualifications & Highlights

. Developed a track record of excellence in customer service

retention and growth ($1 million in sales)

. Build, maintain, and troubleshoot personal computers and

workstations for small businesses

. Install and troubleshoot wired and wireless networks

. Design web sites using HTML, PHP, CSS3, and Wordpress

. Synchronize smart phones with personal and company email as well as

various applications and settings

Contact this candidate