Project Manager Supply Chain
Resume:
CLARE CASUTO
GREENSBORO NC 27410
http://www.linkedin.com/in/casuto
***********@***.***
I am an Enterprise Resource Planning (ERP) and Supply Chain Management Specialist with over fifteen (15) years of
professional experience in leading large- scale logistics and implementation projects. I have extensive experience with large
ERP systems including; SAP, Oracle, i2, Siebel and PeopleSoft technologies. I have helped clients in many industries to not
only implement software, but to complete software package selection in order to understand which package can best be
leveraged to the unique needs of their organization. Specifically I have worked with SAP Materials Management (MM), Sales
& Distribution (SD), Production Planning (PP), Quality Management (QM), Asset Management (AM), Business Warehouse
(BW) and Financials/Controlling (FI/CO ) as well as PeopleSoft HRMS/HCM, Financials, ePro, s-Pro, and SCM; Oracle e-
business SCM; and i2 Demand Planner and Factory Planner. I have experience interacting with business and technical user
communities, as well as expertise defining business requirements in Human Resources, Financial and Logistics. I have
completed detailed business analyses and translated these results into technical documents. I have strong written and verbal
communication background with emphasis on working in small to large-scale cross-functional teams. My industry experience
includes manufacturing, retail, distribution, logistics, banking, reverse logistics and overall supply chain management
operations, as well as ERP and process applications for logistics, manufacturing and supply chain clients. I am an exceptional
project manager, adept on leading projects to success, often managing multiple projects simultaneously.
TECHNICAL SKILLS:
Languages/Software: COM, Design, Oracle, Project Management, ABAP, & SQL
Database: Oracle
ERP/Packages Software: JD Edwards, PeopleSoft, i2, & MFGPro, LogPro, SAP, Oracle, Manugistics Lawson,
Websphere Commerce Portal
Methodologies/Tools: ASAP, Primavera 6, Primavera 3, PMBOK, Portera, NIKU, Niku Workbench, MS Project,
Rational, Agile, SCRUM, Mercury, MicroSoft Dynamics, Clarity
INDEPENDENT CONSULTANT SEPTEMBER 2001-PRESENT
COLUMBUS OHIO/BURBANK CA
CLIENTS:
5/2011 TO PRESENT
GLENDALE, CA NESTLE
Project Manager
• Worked with NUSA to help guide implementation of SAP TM 8.0, the largest TM 8.0
implementation in the US today
• Worked with Vevey, Switzerland personnel on handling developments, coordinating resolution of
testing problem tickets, handling project planning
• Worked with the Finance Group to link required charting and costing elements to SAP
transactions (AP, AR, GL, AM)
• Worked with the BI/BW team to implement the modules, and to write required reports.
• Set up monitoring through Netweaver PI.
• Used PMBOK, ASAP and Agile methodologies to track 3 different, but related projects
• Worked with the offshore team in India to guide required ABAP work
• Worked with Dekalb personnel to support testing, implementation issues, meeting coordination,
and all phases of the project lifecycle
• Created deliverables for the project including project plans, status reports, testing updates, issue
resolution documents, meeting summaries, group coordination and other planning tools
• Helped identify potential project issues that might slow go live date
• Trained the TM group to use Solution Manager for the first time in a project to track testing
scripts, testing issues, and for all testing reports for MIT and MAT
• Trained the TM group to use Solution Manager for the first time to establish roadmaps for
blueprinting and fit gap efforts
• Took over from two other project managers and helped resolve standing problems, and create
deliverables where none existed previously
• Led all liaison with outside vendors and internal business owners and senior leadership.
• Helped to establish team rooms for various projects streams to store, update and track project
deliverables
10/2010-5/2011
LOS ANGELES, CA SPORT CHALET
Application Development Manager
• Worked with Sport Chalet Leadership to map all critical IT interfaces
• Worked with external vendor to transition all internal Basis support to an outsourced model
• Worked with Sport Chalet Leadership to develop a resource plan to move 5 internal resources to
a future outsourced onshore/offshore model
• Used PMBOK and ASAP methodologies to manage all phases of the project lifecycle
• Led a corporate wide initiative to analyze and improve all BI performance and processing
functions
• Led a corporate wide initiative to analyze and improve all PI Netweaver 7.1 performance,
processing and monitoring processes
• Moved critical Netweaver monitoring functionality to Solution Manager
• Handled and managed all relationship with external vendors
• Managed the process for bidding and approval
• Worked to improve use in SAP ECC 7.0 in Financials (including end of month reporting,
improved chart of accounts and asset management), buyer and planning reports
• Worked with vendor to improve interfaces currently managed through Netweaver
• Worked with Senior Team Sales Leadership to move processes from Anzio into SAP
• Created all processes and flows that would map Anzio to SAP
• Supervised projects, budgets and personnel
• Implemented reinforcement programs for personnel that previously had not existed
• Implemented status and documentation programs that previously did not exist
• Led effort to improve Sharepoint usage and roll out of MS Project Server 2010
10/2008-9/2010
Seattle, Washington PACCAR ENGINE COMPANY
Program Manager, Seattle Washington
• Worked as Project Manager for PACCAR Engine Company, leading the upgrade from SAP 4.7
to ECC 6.0
• Supervised 120 personnel on and off shore and managed a 14M budget
• Led the work in Unicode conversion for the entire organization. Handled all liaison with the
business owners and business leaders.
• Created all project deliverables including status report, task list, risk log, issues log,
communication strategy, project plan
• Handled all liaison with the Offshore development team in India leading BASIS, ABAP and
Unicode efforts
• Tracked project planning, contracts, risk using Primavera 6-specifically tracked projects at
program level and project level, leveraged resource utilization
• Also tracked project analytics using Primavera
• Led ABAP programming efforts
• Created a detailed plan to help the company use SAP to manage their Reverse Logistics
functions for engine manufacturing including the handling of refurbishing and remanufacturing
processes.
• Also created reverse logistics processes for flow of raw materials, WIP, in-process inventory and
finished good.
• Worked with client personnel to create over 700 testing scenarios in MM, PP, SD, FICO and HR
• Used Mercury WinRunner for functional testing design, development and execution.
• Worked with business owners and leadership to track test results, handle testing assignments
and reassignments, to complete revisions, and to determine pass/fail results.
• Led the Analysis phase to determine opportunities for improvements from customized
functionality to out of the box functionality
• Controlled a one million dollar project budget to cover a two phase approach to the upgrade
• Led all organizational change management efforts including the creation of communication
plans, communication strategies, KPIs, Measures and Metrics, site presentations, Q&A efforts
• Worked with PACCAR to leverage SAP ERP for the acquisition of new plants in 3 US locations.
• Led work on the M&A team to identify the ideal sites and to bring SAP to their locations once
acquired.
• Led BI/BW upgrade in conjunction with other upgrade activities
• Used to SCOR model to design best practices in Plan, Source, Make, Deliver and Return
• Led effort to train personnel on MS Dynamics for CRM 4.0 in both on Demand and on Premise.
12/2004- 10/2008 NATIONWIDE INSURANCE
Columbus Ohio Program Manager
• Implemented PeopleSoft 8.9 CRM and HCM. Worked specifically on implementation of
candidate gateway (e-recruit); talent acquisition manager: HCM warehouse including
compensation mart; learning and development mart and recruitment mart; position management;
payroll and benadmin
• Worked to implement HCM e-applications through Websphere commerce portal following
completion of a detailed process review and fit-gap analysis that spanned the entire enterprise
• Implemented PeopleSoft Financials 8.8. as a follow up to recent mergers and acquisitions within
the organization.
• Worked with senior level personnel and business owners to create and lead the Program
Management Office now used to run all projects. Created all PMO centric deliverables including:
project plans, WBS, presentations for senior leadership, change control documentation, status
reports, issue tracking and prioritization, budget documents, process flows, risk documentation
and mitigation, resource planning documents, employee review documents, KPIs/Measures and
Metrics and communication documents.
• Created detailed fit gap analysis methodology to support organizational requirements necessary
to bring all recently acquired entities into the confines of the organization.
• Supervised 45 personnel on 6 different project teams to support the effort on a 15M combined
budget
• Worked with business owners in multiple US locations to performance QA activities on impacted
systems. Worked to test and tune applications, conduct load balances and risk assessments
and issue resolution.
• Created 600 test scenarios to ensure functionality met the unique business requirements, and to
ensure efficiencies in performance across the enterprise
• Used Rational Functional tester v7.0 for functional testing design, development and execution.
• Worked with business owners and leadership to track test results, handle testing assignments
and reassignments, to complete revisions, and to determine pass/fail results.
• Used Agile Software to develop software iterations within the project.
• Used Agile to conduct the phases of the planning, requirements analysis, design, coding, testing
and documentation.
• Led and managed the Agile Scrum team consisting of programmers and customers, as well as
testers and technical writers
• Handled creation of customized training to allow end users to understand their role in meeting
organizational expectations and requirements for performance across multiple sites in the US.
• Tracked project deliverables in Primavera 5.0 –including program level, individual project level
and resource tracking/resource balancing
• Led implementation of Manager Self Service, including transactions in: department transfers, re-
grading of positions, employee training enrollment, terminations, compensation and performance reviews,
and skills searches
• Worked with organization on handling diverse requirements throughout the organization on global payroll,
multiple currencies, multiple competency as part of requirements definition
09/2001- 11/2004 CONSOLIDATED CONTAINER COMPANY
Atlanta, GA Program Manager
• Worked as Project Manager for Consolidated Container Company guiding the implementation of
SAP software across three distribution centers impacting over 10,000 personnel.
• Handled all elements of Software Development lifecycle related to implemented modules of MM,
PP, SD, FICO, AP, AR, GL., ad APO.
• Supervised 100 personnel on a 22M budget
• Completed detailed business analysis, fit gap analysis in order to guide software package
selection, completed the external design, specification documents, QA, user acceptance testing
scripts, problem logs, change control logs, created customized training, wrote help desk
procedures, and post go-live support.
• Worked to created detailed Reverse logistics processes in plastics manufacturing including all
flows from point of origin to point of production to disposal.
• I led the implementation of software to track reverse logistics including in-process inventory,
disposal and scrap, reuse, raw materials and finished goods.
• Worked with leadership to leverage the bringing of other organizations into the SAP software
through mergers and acquisitions done in the US and Overseas.
• Worked with stakeholders and senior leadership to create and run the Program Management
Office now used to run all IT projects. Created all PMO centric deliverables including: project
plans, WBS, presentations for senior leadership, vendor management documents, customer
satisfaction surveys, change control documentation, status reports, issue tracking and
prioritization, budget documents, process flows, risk documentation and mitigation, resource
planning documents, employee review documents, KPIs/Measures and Metrics and
communication documents
• Worked with leaders in the organization to drive toward best practices, establish goals, and to
develop measures and metrics and to control scope, handled change control and issue
management, maintained the project plan, status reporting, and meeting management.
• Worked with the modules to integrate and manage the supply chain following multiple mergers
and acquisitions.
• Conducted performance testing and load balancing to ensure functionality met business needs
• Worked to increase visibility and management of products throughout their life cycle including:
Operational sourcing, buyer workspace, procurement and subcontract management, and
supplier
Self service.
• Effort included specification documentation, external design documentation, fit gap analysis,
liaison with internal and external stakeholders to improve call center performance.
• Worked with ABAP developers on code requirements at all phases of the project and in running
the scan tool.
• Worked with Netweaver and installed BW technology and content to set up the SAP POS Data
Management Environment. This included integration with inventory management,
financials/controlling and sales and distribution.
05/2002- 09/2003
Minneapolis, MN MEDICAL ARTS PRESS
Program Manager
• Used Agile to create iterations for the transition from Siebel CRM to a customized
CRM/Helpdesk dashboard.
• Created the scrum team and led all participants in all the phases of the software development.
• Led face to face meetings and interactions necessary for successful outcome of scrum efforts.
• Led CRM analysis including workflows and best practices led to a solution unique to that
organization that helped to give greater visibility into customer service performance including
calls per hour, dropped calls, satisfaction levels, hold times, and performance expectations
improving performance in each area by over 50 percent.
• Following additional process and procedural review and analysis, determined the requirement to
implement SAP modules to improve performance in inventory, stock valuation, transportation
management, warehouse management, and demand scheduling. Also worked with them across
other areas to improve performance in MM, PP, SD, and SCM.
• Led team of 55 personnel on a 4M budget and coordinated all requirements
• Led the implementation of SAP into one newly acquired plant.
• Completed analysis and developed key performance indicators which allowed implementation of
modules, development of customized training, and improved process documentation for end
users after organization had acquired multiple printing entities.
• Completed all phases of the Software Development Lifecycle including package selection, fit gap
analysis, creation of the steering committee, performance testing, QA, load balancing, upkeep of
the project plan, scope validation, problem log tracking, system based change control,
organizational based change control, creation of user acceptance testing and validation
• Tracked projects using Primavera 3.0 for individual project planning and resource management
01/2003- 12/2003 COORS TECHNOLOGY
Boulder, CO Program Manager
• Acted as Project Manager for PeopleSoft 8.4 implementation to support multiple US
manufacturing operations for Coors following multiple mergers and acquisitions
• Supervised 38 personnel on a 27M budget
• Conducted detailed business analysis and process review to determine as-is, to-be and gap
analysis. Review led to recommendations of which SCM modules to be implemented and in
what order, and by what time line.
• Trained all personnel using results of analysis prior to go-live to determine level of detail required
to prepare end users on modules including Production Planning, Inventory Management,
Inventory Control, Materials Management, Bills and Routing, Shipping and Receiving.
• Responsible for resource selection and the management of 60 internal personnel including client
managers who were part of the steering committee, managed personnel through analysis,
definition, design, integration, testing, training, implementation and go-live phases.
• Worked with HR to lead implementation of Manager Self Service. Documented and created
processes for managers to use for recruiting, performance reviews, salary increases, ordering of
phones, computers and user ids, online salary distribution, department moves, manager
changes and training.
• Worked to create links to vendors and suppliers through Websphere Commerce Portal
• Worked with HR to implement position management, payroll, e-recruit, and s-pro
• Trained personnel on the use of Rational Functional Tester in order to handle data driven tests in
support of execution or functional test scripts.
Dallas, TX DigiTerra
01/2000- 08/2001 Consulting Manager
• Led and managed a fourteen person team in the delivery of Change Management, Training,
Logistics, and ERP implementations.
• Responsibilities included contract negotiation, vendor management, staffing, and P&L
management, in addition to leading and managing multiple project teams.
• Led strategy and technical teams to provide strategic planning, business analysis, best practice
review, process analysis, outsourcing requirements, QA, information technology planning,
multiple industry capability assessments, and business process engineering services in
preparation for the implementation of PeopleSoft Financials and HRMS 8.4 and 8.8.
• Led finance teams to create business case analysis, cost analysis, price analysis, and capital
planning, as well as products to support the infusion of new technology into business operations
in the manufacturing, retail, distribution, and transportation industries as well as the public sector.
• Led ERP implementations in i2 Demand Planner and Factory Planner. SAP R/3; Modules
emphasized: MM, QM, AM, BW, HR and SD.
• Led Unicode conversion work for multiple clients
• Worked with the Business Development Team to sell over $2 Million in new business.
• Worked with 5th 3rd bank to combine processes across branches to a singular methodology
across the organization and conducted performance testing to ensure operational efficiencies
• Worked with Vantria and Genesis Federal Credit Union to consolidate processes as banking
organizations merged functionality. Worked to consolidate processes on handling loans,
customer service requirements, and deposits. Wrote a guide for the organization to use to assist
organizations in the evaluation steps necessary to complete software package selection.
11/1998- 12/1999 COMPLETE BUSINESS SYSTEM, INC.
Dallas, TX Senior Manager
• Worked to create the National Consulting Group as a new delivery team within the organization,
including the creation of methodologies in fit-gap analysis, process improvement analysis,
training process analysis, and organizational improvement review and analysis.
• As the leader of the Supply Chain and Logistics practice, supervised 20 personnel.
• Created new methodologies in the areas of Supply Chain Opportunity Assessment, Supply
Chain Maturity Assessment, and Supply Chain Software Package Selection with an emphasis on
leveraging i2 products.
• Worked to create strategic alliances with software vendors in order to create greater leverage for
the business.
• Responsibilities included RFP response, liaison with the Business Development group, client
relations, mentoring, project management and P&L management.
• Also led and managed multiple project teams in the initial phases of business analysis and
process analysis in order to generate new business for the organization and to improve the
performance of incumbent clients
• Spoke at multiple conferences to establish practice credibility including i2 Rhythm Users Group;
Supply Chain World, Edison Electronics, and the Wood Products Technology Group on the
benefits of business analysis and the use of these types of analysis to develop measures and
metrics to improve organizational performance
• Led implementations of SAP, PeopleSoft, Oracle, JD Edwards, i2 and Siebel.
• Worked with the Business Development/Sales Team to sell over 2M in new business.
• Led Unicode conversion work for SAP clients throughout the US
• Wrote a guide for the organization to use to assist organizations in the evaluation steps
necessary to complete software package selection.
10/1997- 10/1998 BURNHAM SERVICE CORPORATION
Pittsburgh, PA Branch Manager
• Supported three branches and 120 personnel as she assumed responsibility for completing year
long analysis and improvement of the logistics operations for Mine Safety Appliances.
• Responsible for processing all return materials, asset management, work order management,
inventory management and procurement management based on procedures she designed and
documented following analysis.
• Following analysis and review also worked with the organization to establish best practices in
Distribution through the design of standardized practices and procedures for each area of the
operation.
• Led implementation of my SAP for Supply Chain Management and Human Resources,
emphasis was placed on PP, MM and SD modules across 3 plants, including the design,
documentation and delivery of training to allow the use of the modules in a way unique to the
needs of this specific client.
Led Unicode conversion work in association with the 3 plants in the US.
• Created the organization’s Program Management Office that had oversite for IT projects across
all three distribution centers. Deliverables for this office included: status reports, ISO documents,
process flows, customized training, desktop procedures, leadership presentations, budget plans,
project plans, issue documents, change control documents, risk and mitigation documents,
escalation documents and communication plans.
11/1995- 10/1997 TARGET DISTRIBUTION CENTER
Valdosta, GA Operational Group Leader & Director of Training
• Managed 40 personnel in the operational areas of Receiving, Shipping, Stock, and Materials
Management.
• Responsibilities included liaison with over 100 managers in the Target Stores Operations.
• Led relations with suppliers and vendors to maximize efficiencies in delivery timing and
schedules.
• Improved operations in Receiving, Stock Keeping and Shipping based on process analysis and
best practices in logistics. Improvements in these areas led to high functioning teams that
increased efficiency in each area by over 50%.
• As the Director of Training, designed, developed and delivered training to over 900 personnel
during the opening of 3 different distribution centers throughout the United States.
• Created curriculum for Target University, still utilized today to develop managers for all 12 Target
Distribution Centers; created Target's first Computer Based Training Curriculum, as well as
received Target Distribution's Trainer of the Year award.
• Training program was based on process and business review of historical practices in training
and organizational requirements.
01/1993- 10/1995 KPMG
Washington, DC Business Analyst
• Business Analyst for Base Realignment and Closure.
• Reviewed all distribution operations for Defense Logistics agencies in order to determine
realignments, openings and closures to support the Base Realignment and Closure effort.
• Created the change management and business analysis questionnaire that was used to
determine the final decisions as to sites that remained open, realigned or closed.
• Translated results of analysis and process review to determine efficiencies within the
organization. These efficiencies were then translated to Congressional Testimony presented to
the BRAC commission.
• Won the Commander’s Award for the creation of the analysis process and questionnaire.
01/1988- 9/1992 UNITED STATES AIR FORCE
Valdosta, GA Officer of Storage and Distribution
• Officer in Charge, Material Storage and Distribution.
• Led and managed a 120 person team responsible for setting up supply chain operations in bare
base environments to support the F-16 fighter wings; had a dual Air Force Specialty Code in
Supply Operations and Fuels Operations.
• Oversaw operations with over 52,000 line items worth over $62 Million in assets.
• Saved the Air Force $396,000 through the implementation of an Asset recycling program.
• Managed the Air Force Mobility Operation worth over $42 Million in Assets.
• Twice decorated for service during Desert Shield/Storm.
EDUCATION:
Hollins College
Bachelor of Arts-Communications
Master of Arts-Communications
CERTIFICATIONS:
SAP Solution Manager 4.0 Certificate ID 000*******
Training
Change Management
Project Management
Performance Management
Logistics
Contact this candidate