CLARE CASUTO

**** ************ *** #***

GREENSBORO NC 27410

336-***-****

http://www.linkedin.com/in/casuto

abvv51@r.postjobfree.com

I am an Enterprise Resource Planning (ERP) and Supply Chain Management Specialist with over fifteen (15) years of

professional experience in leading large- scale logistics and implementation projects. I have extensive experience with large

ERP systems including; SAP, Oracle, i2, Siebel and PeopleSoft technologies. I have helped clients in many industries to not

only implement software, but to complete software package selection in order to understand which package can best be

leveraged to the unique needs of their organization. Specifically I have worked with SAP Materials Management (MM), Sales

& Distribution (SD), Production Planning (PP), Quality Management (QM), Asset Management (AM), Business Warehouse

(BW) and Financials/Controlling (FI/CO ) as well as PeopleSoft HRMS/HCM, Financials, ePro, s-Pro, and SCM; Oracle e-

business SCM; and i2 Demand Planner and Factory Planner. I have experience interacting with business and technical user

communities, as well as expertise defining business requirements in Human Resources, Financial and Logistics. I have

completed detailed business analyses and translated these results into technical documents. I have strong written and verbal

communication background with emphasis on working in small to large-scale cross-functional teams. My industry experience

includes manufacturing, retail, distribution, logistics, banking, reverse logistics and overall supply chain management

operations, as well as ERP and process applications for logistics, manufacturing and supply chain clients. I am an exceptional

project manager, adept on leading projects to success, often managing multiple projects simultaneously.

TECHNICAL SKILLS:

Languages/Software: COM, Design, Oracle, Project Management, ABAP, & SQL

Database: Oracle

ERP/Packages Software: JD Edwards, PeopleSoft, i2, & MFGPro, LogPro, SAP, Oracle, Manugistics Lawson,

Websphere Commerce Portal

Methodologies/Tools: ASAP, Primavera 6, Primavera 3, PMBOK, Portera, NIKU, Niku Workbench, MS Project,

Rational, Agile, SCRUM, Mercury, MicroSoft Dynamics, Clarity

INDEPENDENT CONSULTANT SEPTEMBER 2001-PRESENT

COLUMBUS OHIO/BURBANK CA

CLIENTS:

5/2011 TO PRESENT

GLENDALE, CA NESTLE

Project Manager

• Worked with NUSA to help guide implementation of SAP TM 8.0, the largest TM 8.0

implementation in the US today

• Worked with Vevey, Switzerland personnel on handling developments, coordinating resolution of

testing problem tickets, handling project planning

• Worked with the Finance Group to link required charting and costing elements to SAP

transactions (AP, AR, GL, AM)

• Worked with the BI/BW team to implement the modules, and to write required reports.

• Set up monitoring through Netweaver PI.

• Used PMBOK, ASAP and Agile methodologies to track 3 different, but related projects

• Worked with the offshore team in India to guide required ABAP work

• Worked with Dekalb personnel to support testing, implementation issues, meeting coordination,

and all phases of the project lifecycle

• Created deliverables for the project including project plans, status reports, testing updates, issue

resolution documents, meeting summaries, group coordination and other planning tools

• Helped identify potential project issues that might slow go live date

• Trained the TM group to use Solution Manager for the first time in a project to track testing

scripts, testing issues, and for all testing reports for MIT and MAT

• Trained the TM group to use Solution Manager for the first time to establish roadmaps for

blueprinting and fit gap efforts

• Took over from two other project managers and helped resolve standing problems, and create

deliverables where none existed previously

• Led all liaison with outside vendors and internal business owners and senior leadership.

• Helped to establish team rooms for various projects streams to store, update and track project

deliverables

10/2010-5/2011

LOS ANGELES, CA SPORT CHALET

Application Development Manager

• Worked with Sport Chalet Leadership to map all critical IT interfaces

• Worked with external vendor to transition all internal Basis support to an outsourced model

• Worked with Sport Chalet Leadership to develop a resource plan to move 5 internal resources to

a future outsourced onshore/offshore model

• Used PMBOK and ASAP methodologies to manage all phases of the project lifecycle

• Led a corporate wide initiative to analyze and improve all BI performance and processing

functions

• Led a corporate wide initiative to analyze and improve all PI Netweaver 7.1 performance,

processing and monitoring processes

• Moved critical Netweaver monitoring functionality to Solution Manager

• Handled and managed all relationship with external vendors

• Managed the process for bidding and approval

• Worked to improve use in SAP ECC 7.0 in Financials (including end of month reporting,

improved chart of accounts and asset management), buyer and planning reports

• Worked with vendor to improve interfaces currently managed through Netweaver

• Worked with Senior Team Sales Leadership to move processes from Anzio into SAP

• Created all processes and flows that would map Anzio to SAP

• Supervised projects, budgets and personnel

• Implemented reinforcement programs for personnel that previously had not existed

• Implemented status and documentation programs that previously did not exist

• Led effort to improve Sharepoint usage and roll out of MS Project Server 2010

10/2008-9/2010

Seattle, Washington PACCAR ENGINE COMPANY

Program Manager, Seattle Washington

• Worked as Project Manager for PACCAR Engine Company, leading the upgrade from SAP 4.7

to ECC 6.0

• Supervised 120 personnel on and off shore and managed a 14M budget

• Led the work in Unicode conversion for the entire organization. Handled all liaison with the

business owners and business leaders.

• Created all project deliverables including status report, task list, risk log, issues log,

communication strategy, project plan

• Handled all liaison with the Offshore development team in India leading BASIS, ABAP and

Unicode efforts

• Tracked project planning, contracts, risk using Primavera 6-specifically tracked projects at

program level and project level, leveraged resource utilization

• Also tracked project analytics using Primavera

• Led ABAP programming efforts

• Created a detailed plan to help the company use SAP to manage their Reverse Logistics

functions for engine manufacturing including the handling of refurbishing and remanufacturing

processes.

• Also created reverse logistics processes for flow of raw materials, WIP, in-process inventory and

finished good.

• Worked with client personnel to create over 700 testing scenarios in MM, PP, SD, FICO and HR

• Used Mercury WinRunner for functional testing design, development and execution.

• Worked with business owners and leadership to track test results, handle testing assignments

and reassignments, to complete revisions, and to determine pass/fail results.

• Led the Analysis phase to determine opportunities for improvements from customized

functionality to out of the box functionality

• Controlled a one million dollar project budget to cover a two phase approach to the upgrade

• Led all organizational change management efforts including the creation of communication

plans, communication strategies, KPIs, Measures and Metrics, site presentations, Q&A efforts

• Worked with PACCAR to leverage SAP ERP for the acquisition of new plants in 3 US locations.

• Led work on the M&A team to identify the ideal sites and to bring SAP to their locations once

acquired.

• Led BI/BW upgrade in conjunction with other upgrade activities

• Used to SCOR model to design best practices in Plan, Source, Make, Deliver and Return

• Led effort to train personnel on MS Dynamics for CRM 4.0 in both on Demand and on Premise.

12/2004- 10/2008 NATIONWIDE INSURANCE

Columbus Ohio Program Manager

• Implemented PeopleSoft 8.9 CRM and HCM. Worked specifically on implementation of

candidate gateway (e-recruit); talent acquisition manager: HCM warehouse including

compensation mart; learning and development mart and recruitment mart; position management;

payroll and benadmin

• Worked to implement HCM e-applications through Websphere commerce portal following

completion of a detailed process review and fit-gap analysis that spanned the entire enterprise

• Implemented PeopleSoft Financials 8.8. as a follow up to recent mergers and acquisitions within

the organization.

• Worked with senior level personnel and business owners to create and lead the Program

Management Office now used to run all projects. Created all PMO centric deliverables including:

project plans, WBS, presentations for senior leadership, change control documentation, status

reports, issue tracking and prioritization, budget documents, process flows, risk documentation

and mitigation, resource planning documents, employee review documents, KPIs/Measures and

Metrics and communication documents.

• Created detailed fit gap analysis methodology to support organizational requirements necessary

to bring all recently acquired entities into the confines of the organization.

• Supervised 45 personnel on 6 different project teams to support the effort on a 15M combined

budget

• Worked with business owners in multiple US locations to performance QA activities on impacted

systems. Worked to test and tune applications, conduct load balances and risk assessments

and issue resolution.

• Created 600 test scenarios to ensure functionality met the unique business requirements, and to

ensure efficiencies in performance across the enterprise

• Used Rational Functional tester v7.0 for functional testing design, development and execution.

• Worked with business owners and leadership to track test results, handle testing assignments

and reassignments, to complete revisions, and to determine pass/fail results.

• Used Agile Software to develop software iterations within the project.

• Used Agile to conduct the phases of the planning, requirements analysis, design, coding, testing

and documentation.

• Led and managed the Agile Scrum team consisting of programmers and customers, as well as

testers and technical writers

• Handled creation of customized training to allow end users to understand their role in meeting

organizational expectations and requirements for performance across multiple sites in the US.

• Tracked project deliverables in Primavera 5.0 –including program level, individual project level

and resource tracking/resource balancing

• Led implementation of Manager Self Service, including transactions in: department transfers, re-

grading of positions, employee training enrollment, terminations, compensation and performance reviews,

and skills searches

• Worked with organization on handling diverse requirements throughout the organization on global payroll,

multiple currencies, multiple competency as part of requirements definition

09/2001- 11/2004 CONSOLIDATED CONTAINER COMPANY

Atlanta, GA Program Manager

• Worked as Project Manager for Consolidated Container Company guiding the implementation of

SAP software across three distribution centers impacting over 10,000 personnel.

• Handled all elements of Software Development lifecycle related to implemented modules of MM,

PP, SD, FICO, AP, AR, GL., ad APO.

• Supervised 100 personnel on a 22M budget

• Completed detailed business analysis, fit gap analysis in order to guide software package

selection, completed the external design, specification documents, QA, user acceptance testing

scripts, problem logs, change control logs, created customized training, wrote help desk

procedures, and post go-live support.

• Worked to created detailed Reverse logistics processes in plastics manufacturing including all

flows from point of origin to point of production to disposal.

• I led the implementation of software to track reverse logistics including in-process inventory,

disposal and scrap, reuse, raw materials and finished goods.

• Worked with leadership to leverage the bringing of other organizations into the SAP software

through mergers and acquisitions done in the US and Overseas.

• Worked with stakeholders and senior leadership to create and run the Program Management

Office now used to run all IT projects. Created all PMO centric deliverables including: project

plans, WBS, presentations for senior leadership, vendor management documents, customer

satisfaction surveys, change control documentation, status reports, issue tracking and

prioritization, budget documents, process flows, risk documentation and mitigation, resource

planning documents, employee review documents, KPIs/Measures and Metrics and

communication documents

• Worked with leaders in the organization to drive toward best practices, establish goals, and to

develop measures and metrics and to control scope, handled change control and issue

management, maintained the project plan, status reporting, and meeting management.

• Worked with the modules to integrate and manage the supply chain following multiple mergers

and acquisitions.

• Conducted performance testing and load balancing to ensure functionality met business needs

• Worked to increase visibility and management of products throughout their life cycle including:

Operational sourcing, buyer workspace, procurement and subcontract management, and

supplier

Self service.

• Effort included specification documentation, external design documentation, fit gap analysis,

liaison with internal and external stakeholders to improve call center performance.

• Worked with ABAP developers on code requirements at all phases of the project and in running

the scan tool.

• Worked with Netweaver and installed BW technology and content to set up the SAP POS Data

Management Environment. This included integration with inventory management,

financials/controlling and sales and distribution.

05/2002- 09/2003

Minneapolis, MN MEDICAL ARTS PRESS

Program Manager

• Used Agile to create iterations for the transition from Siebel CRM to a customized

CRM/Helpdesk dashboard.

• Created the scrum team and led all participants in all the phases of the software development.

• Led face to face meetings and interactions necessary for successful outcome of scrum efforts.

• Led CRM analysis including workflows and best practices led to a solution unique to that

organization that helped to give greater visibility into customer service performance including

calls per hour, dropped calls, satisfaction levels, hold times, and performance expectations

improving performance in each area by over 50 percent.

• Following additional process and procedural review and analysis, determined the requirement to

implement SAP modules to improve performance in inventory, stock valuation, transportation

management, warehouse management, and demand scheduling. Also worked with them across

other areas to improve performance in MM, PP, SD, and SCM.

• Led team of 55 personnel on a 4M budget and coordinated all requirements

• Led the implementation of SAP into one newly acquired plant.

• Completed analysis and developed key performance indicators which allowed implementation of

modules, development of customized training, and improved process documentation for end

users after organization had acquired multiple printing entities.

• Completed all phases of the Software Development Lifecycle including package selection, fit gap

analysis, creation of the steering committee, performance testing, QA, load balancing, upkeep of

the project plan, scope validation, problem log tracking, system based change control,

organizational based change control, creation of user acceptance testing and validation

• Tracked projects using Primavera 3.0 for individual project planning and resource management

01/2003- 12/2003 COORS TECHNOLOGY

Boulder, CO Program Manager

• Acted as Project Manager for PeopleSoft 8.4 implementation to support multiple US

manufacturing operations for Coors following multiple mergers and acquisitions

• Supervised 38 personnel on a 27M budget

• Conducted detailed business analysis and process review to determine as-is, to-be and gap

analysis. Review led to recommendations of which SCM modules to be implemented and in

what order, and by what time line.

• Trained all personnel using results of analysis prior to go-live to determine level of detail required

to prepare end users on modules including Production Planning, Inventory Management,

Inventory Control, Materials Management, Bills and Routing, Shipping and Receiving.

• Responsible for resource selection and the management of 60 internal personnel including client

managers who were part of the steering committee, managed personnel through analysis,

definition, design, integration, testing, training, implementation and go-live phases.

• Worked with HR to lead implementation of Manager Self Service. Documented and created

processes for managers to use for recruiting, performance reviews, salary increases, ordering of

phones, computers and user ids, online salary distribution, department moves, manager

changes and training.

• Worked to create links to vendors and suppliers through Websphere Commerce Portal

• Worked with HR to implement position management, payroll, e-recruit, and s-pro

• Trained personnel on the use of Rational Functional Tester in order to handle data driven tests in

support of execution or functional test scripts.

Dallas, TX DigiTerra

01/2000- 08/2001 Consulting Manager

• Led and managed a fourteen person team in the delivery of Change Management, Training,

Logistics, and ERP implementations.

• Responsibilities included contract negotiation, vendor management, staffing, and P&L

management, in addition to leading and managing multiple project teams.

• Led strategy and technical teams to provide strategic planning, business analysis, best practice

review, process analysis, outsourcing requirements, QA, information technology planning,

multiple industry capability assessments, and business process engineering services in

preparation for the implementation of PeopleSoft Financials and HRMS 8.4 and 8.8.

• Led finance teams to create business case analysis, cost analysis, price analysis, and capital

planning, as well as products to support the infusion of new technology into business operations

in the manufacturing, retail, distribution, and transportation industries as well as the public sector.

• Led ERP implementations in i2 Demand Planner and Factory Planner. SAP R/3; Modules

emphasized: MM, QM, AM, BW, HR and SD.

• Led Unicode conversion work for multiple clients

• Worked with the Business Development Team to sell over $2 Million in new business.

• Worked with 5th 3rd bank to combine processes across branches to a singular methodology

across the organization and conducted performance testing to ensure operational efficiencies

• Worked with Vantria and Genesis Federal Credit Union to consolidate processes as banking

organizations merged functionality. Worked to consolidate processes on handling loans,

customer service requirements, and deposits. Wrote a guide for the organization to use to assist

organizations in the evaluation steps necessary to complete software package selection.

11/1998- 12/1999 COMPLETE BUSINESS SYSTEM, INC.

Dallas, TX Senior Manager

• Worked to create the National Consulting Group as a new delivery team within the organization,

including the creation of methodologies in fit-gap analysis, process improvement analysis,

training process analysis, and organizational improvement review and analysis.

• As the leader of the Supply Chain and Logistics practice, supervised 20 personnel.

• Created new methodologies in the areas of Supply Chain Opportunity Assessment, Supply

Chain Maturity Assessment, and Supply Chain Software Package Selection with an emphasis on

leveraging i2 products.

• Worked to create strategic alliances with software vendors in order to create greater leverage for

the business.

• Responsibilities included RFP response, liaison with the Business Development group, client

relations, mentoring, project management and P&L management.

• Also led and managed multiple project teams in the initial phases of business analysis and

process analysis in order to generate new business for the organization and to improve the

performance of incumbent clients

• Spoke at multiple conferences to establish practice credibility including i2 Rhythm Users Group;

Supply Chain World, Edison Electronics, and the Wood Products Technology Group on the

benefits of business analysis and the use of these types of analysis to develop measures and

metrics to improve organizational performance

• Led implementations of SAP, PeopleSoft, Oracle, JD Edwards, i2 and Siebel.

• Worked with the Business Development/Sales Team to sell over 2M in new business.

• Led Unicode conversion work for SAP clients throughout the US

• Wrote a guide for the organization to use to assist organizations in the evaluation steps

necessary to complete software package selection.

10/1997- 10/1998 BURNHAM SERVICE CORPORATION

Pittsburgh, PA Branch Manager

• Supported three branches and 120 personnel as she assumed responsibility for completing year

long analysis and improvement of the logistics operations for Mine Safety Appliances.

• Responsible for processing all return materials, asset management, work order management,

inventory management and procurement management based on procedures she designed and

documented following analysis.

• Following analysis and review also worked with the organization to establish best practices in

Distribution through the design of standardized practices and procedures for each area of the

operation.

• Led implementation of my SAP for Supply Chain Management and Human Resources,

emphasis was placed on PP, MM and SD modules across 3 plants, including the design,

documentation and delivery of training to allow the use of the modules in a way unique to the

needs of this specific client.

Led Unicode conversion work in association with the 3 plants in the US.

• Created the organization’s Program Management Office that had oversite for IT projects across

all three distribution centers. Deliverables for this office included: status reports, ISO documents,

process flows, customized training, desktop procedures, leadership presentations, budget plans,

project plans, issue documents, change control documents, risk and mitigation documents,

escalation documents and communication plans.

11/1995- 10/1997 TARGET DISTRIBUTION CENTER

Valdosta, GA Operational Group Leader & Director of Training

• Managed 40 personnel in the operational areas of Receiving, Shipping, Stock, and Materials

Management.

• Responsibilities included liaison with over 100 managers in the Target Stores Operations.

• Led relations with suppliers and vendors to maximize efficiencies in delivery timing and

schedules.

• Improved operations in Receiving, Stock Keeping and Shipping based on process analysis and

best practices in logistics. Improvements in these areas led to high functioning teams that

increased efficiency in each area by over 50%.

• As the Director of Training, designed, developed and delivered training to over 900 personnel

during the opening of 3 different distribution centers throughout the United States.

• Created curriculum for Target University, still utilized today to develop managers for all 12 Target

Distribution Centers; created Target's first Computer Based Training Curriculum, as well as

received Target Distribution's Trainer of the Year award.

• Training program was based on process and business review of historical practices in training

and organizational requirements.

01/1993- 10/1995 KPMG

Washington, DC Business Analyst

• Business Analyst for Base Realignment and Closure.

• Reviewed all distribution operations for Defense Logistics agencies in order to determine

realignments, openings and closures to support the Base Realignment and Closure effort.

• Created the change management and business analysis questionnaire that was used to

determine the final decisions as to sites that remained open, realigned or closed.

• Translated results of analysis and process review to determine efficiencies within the

organization. These efficiencies were then translated to Congressional Testimony presented to

the BRAC commission.

• Won the Commander’s Award for the creation of the analysis process and questionnaire.

01/1988- 9/1992 UNITED STATES AIR FORCE

Valdosta, GA Officer of Storage and Distribution

• Officer in Charge, Material Storage and Distribution.

• Led and managed a 120 person team responsible for setting up supply chain operations in bare

base environments to support the F-16 fighter wings; had a dual Air Force Specialty Code in

Supply Operations and Fuels Operations.

• Oversaw operations with over 52,000 line items worth over $62 Million in assets.

• Saved the Air Force $396,000 through the implementation of an Asset recycling program.

• Managed the Air Force Mobility Operation worth over $42 Million in Assets.

• Twice decorated for service during Desert Shield/Storm.

EDUCATION:

Hollins College

Bachelor of Arts-Communications

Master of Arts-Communications

CERTIFICATIONS:

SAP Solution Manager 4.0 Certificate ID 000*******

Training

Change Management

Project Management

Performance Management

Logistics

Contact this candidate