Customer Service High School

HELENE BURRELL

***** **********, **********, ** *****

Phone 248-***-**** Fax 248-***-****

E-Mail: *********@*********.***

OBJECTIVE

My objective is to perform to the best of my abilities in every situation.

It is my goal to provide impeccable and conscientious customer service.

With excellent verbal and written communication skills, and an aspiration

to be reliable, hardworking, and trustworthy, I would like the opportunity

to exhibit the best this company has to offer to all current and potential

customers.

EXPERIENCE

2009-Present Asset Acceptance Capital Corp. Warren,

MI

Account Representative

1. Locate and secure debt payments from customers

2. Support consumer requests including processing recurring phone

payments

3. Identify and update consumer contact information

4. Receive and act upon feedback that will improve personal performance

2009 Advanced Customer Services Madison Heights, MI

Customer Service Representative

5. Call customers for Warranty Extensions

6. Responsible for servicing assigned customer accounts

7. Maintain existing customer files

8. Set up new customers in company computer system

2008-Present Southfield Public Schools Southfield,

MI

Paraprofessional

9. Assist teachers in class preparation

10. Provide additional supervision and tutoring for students

11. Work extensively in school media center

12. Work with elementary, middle, and high-school students (including

autistic students)

1983-2008 Burrell Rental Homes Southfield, MI

Real Estate Property Manager/Owner

13. Managed over $4 million in property.

14. Supervised numerous employees, and independent contractors.

15. Rented/leased properties to qualified applicants.

16. Performed extensive comparative market analyses on a variety of

homes

Ryerson Steel Co. Detroit, MI

Buyer/Customer Service/Secretary

17. Responsible for both written and oral communications.

18. Responsible for purchasing inventory

19. Creation of documents

Michigan National Bank Detroit, MI

Teller

20. Responsible for Cash Handling

21. Customer Service

Detroit Industrial Clinic Detroit, MI

Receptionist / Customer Service

22. Responsible for both written and oral communications.

23. Medical Billing

24. Filing

EDUCATION

Wayne State University

Detroit, MI

25. 23 Credits toward Business Degree

Highland Park Community College

Highland Park, MI

26. Associates Degree in Applied Arts and Business Technology

27. Graduated with Honors

Southeastern High School Detroit, MI

. High School Diploma

PROFESSIONAL DEVELOPMENT TRAINING CERTIFICATES

(GLOBAL COMPLIANCE NETWORK):

28. Hazard Communications

29. Sexual Harassment

30. Federal and State Classroom Laws (St and Fed Laws K12 MI)

31. Food Safety

32. FERPA (Federal Educational Rights to Privacy Act)

33. Bloodborne Pathogens

34. Allergy Management

35. A Guide for Substitute Teachers

REFERENCES:

36. Sam Leone Realty and Investment Co. 586-***-****

37. Joe Scordalakes America East Agency 586-***-****

38. John Edwards LaFontaine Cadillac 866-***-****

Contact this candidate