Manager Customer Service

Brian C. Melton

**** **** ****** *****, **. Petersburg, FL 33713

727-***-****, abvv32@r.postjobfree.com

Work Experience

Bank of America, Pinellas County, FL, May 2012-Present

Assistant Banking Center Manager – Responsible for general management of banking center including

risk management, operations, sales, relationship building and deepening, personnel management,

community partnerships and leadership. Created and implemented action plan that increased

professional treatment score by 18.9% in 11 weeks. Appointed to Market Operations Council by

Consumer Market Manager. Managed and led Downtown Clearwater banking center to 126% of monthly

goal and 123% of quarterly goal (Q4 2012), both leading in the North Pinellas market.

ActionCoach Pinellas, Palm Harbor, FL, November 2011-February 2012

Business Development Manager – Responsible for being the Tampa Bay community representative for

the top business coaching firm in the nation and for developing internal business prospects. Developed

and implemented successful outside sales plan to increase revenue and deepen existing relationships.

Raymond James & Associates, St. Petersburg, FL, January 2008-November 2011

Financial Advisor – Built and managed financial investment advisory practice with the largest

capitalized broker/dealer in the nation. Practice included investments in equities, fixed income, mutual

funds and insurance as well as retirement planning for individuals, education planning and company

retirement plans. In addition to holding the Series 7 & 66 securities licenses and the 2-15 Florida

Insurance license, I was enrolled in continuing education courses towards achieving additional

certifications and designations.

St. Petersburg Area Chamber of Commerce, St. Petersburg, FL, March 2005-January 2008

VP, Communications Director, Tourism Dept. Manager – Responsible for multiple facets of

communications for The Chamber, including web site construction and maintenance; tourism/sports-

related activities; managing the visitors’ information center; public relations; graphic design; speaking

engagements and working with the Board and committees to achieve the Chamber’s goals. Through

revamping the media aspects of my position, we realized an immediate $22,000/year cost savings

through technology upgrades and an improved brand which amassed six national and state awards for

design. Public relations efforts gave The Chamber recognition as one of the top three Chambers of

Commerce in America.

Epic Art Designs, St. Petersburg, FL, September 2002-March 2005

President & Managing Partner – Started graphic design firm specializing in web design, corporate

imaging, printing, coding and animation. Formed client base, maintained customer service and led the

design efforts for the firm.

Tampa Bay Business Journal, Tampa, FL, September 2001-February 2003

News Graphics Designer, Asst. Page Designer – Utilized artistic ability and organizational skills to

produce high-end infographics and charts for leading weekly business newspaper. Assisted in the layout,

design and format of weekly newspaper, as well as all infographics projects.

Education

Illinois Central College, East Peoria, IL, 1989-1990, 2001

Associates Degree, Political Science

Other Training

Tampa Bay Public Leadership Institute, Class of 2012

Mentor Strategies Training, Pinellas County School Board, 2011

Financial Planner Individual Series, Raymond James Financial, 2010

Series 7 and 66 securities licenses / 2-15 Florida insurance license, 2008

Institute of Organizational Management for Chambers of Commerce

University of Georgia, Athens, GA, 2006

The Poynter Institute, St. Petersburg, FL, February 2002

Visiting faculty, InfoGraphics

Community Involvement

Member of the St. Petersburg Chamber of Commerce Public Policy Committee (2011-12)

Certified Mentor for Pinellas County Schools (2011-12)

Member of the Pinellas County Schools Middle School Reform Committee (2011)

Board of Directors for R’ Club Child Care, Inc. (2010-present)

Board of Directors for Louise Graham Regeneration Center (2010-present)

Member of the Planning & Visioning Commission, City of St. Petersburg (2009-present)

Vice President of Legislative Affairs, Jamerson Elementary Magnet PTA (2010-11)

Volunteer for the Tony Semple Foundation for Hope (2008-2010)

Membership director, Board of the St. Petersburg Council of the Navy League (2008)

Founder of St. Pete Rainmakers, a networking group of 82 members, 2 chapters

Volunteer, The Academy of Ballet Arts (2007-present)

Legislative intern for U.S. Congressman Ray LaHood, currently serving as the

U.S. Secretary of Transportation

Awards & Achievements

Bank of America Market Operations Council (2013)

Graduate of Tampa Bay Public Leadership Institute Class of 2012

Winner of St. Petersburg Young Professional of the Year for Leadership in Business (2010)

Nominee for Tampa Bay Business Journal’s “Up and Comer” award (2010)

Professional and Personal References

Ed Montanari Chairman, St. Petersburg Planning & Visioning Commission

Phone: 727-***-****; e-mail: abvv32@r.postjobfree.com

Evan Whittle Vice President/Complex Manager, Raymond James & Associates

Phone: 727-***-****; e-mail: abvv32@r.postjobfree.com

Art O’Hara Executive Director, R’ Club Child Care, Inc. and

Louise Graham Regeneration Center

Phone: 727-***-****; e-mail: abvv32@r.postjobfree.com

Senator Jeff Brandes Florida State Senator and Executive VP, Tibbetts Holding Co.

Phone: 727-***-****; e-mail: abvv32@r.postjobfree.com

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