Customer Service Manager

Maxwell Mulherin

**** *. ***** **** ************, AR 72704 479-***-****

***************@*****.***

EDUCATION

Bachelor of Arts in Communications

May 2013

University of Arkansas, Fayetteville, AR

Fulbright College of Arts and Sciences

GPA 3.0/4.0

INTERNSHIP EXPERIENCE

Hill Place Apartments, Marketing Team, Fayetteville, AR

December 2012-Present

. Conceptualized social events for college students to attend and become

residents of Hill Place

. Promoted Hill Place Apartments on University of Arkansas Campus

. Collaborated with student Marketing Team and apartment directors

. Persuaded students to become residents of Hill Place Apartments

Monster Energy Drink Company, Student Ambassador, Fayetteville, AR

May 2012-Present

. Responsible for event planning involving current students and Monster

product

. Created networks and new, loyal customers for Monster Products

. Reported on performance with PowerPoint presentations and Word documents

. Conceptualized and implemented "guerrilla" marketing tactic for the

University of Arkansas campus

University of Arkansas, Freshmen Ambassador, Fayetteville, AR

May 2010-December 2011

. Selected from Sophomore class to welcome and mentor 10 Freshmen students

. Supervised Freshmen Orientation Camp ("R.O.C.K. Camp")

. Monitored and encouraged Freshmen students throughout the academic school

year

. Collaborated with other Ambassadors to create optimal Freshmen experience

WORK EXPERIENCE

University of Arkansas, Learning Specialist Assistant, Fayetteville, AR

January 2013-Present

. Maintained high academic standard while working 15 hours per week

. Advised student athletes in academics to maintain high academic standards

. Collaborated with Learning Specialist to ensure student success

. Facilitated small group learning experiences provided to student athletes

Best Sports, Inc., Assistant Floor Manager, Fayetteville, AR

January 2011-December 2012

. Maintained high academic standard while working 20 hours per week

. Provided and maintained customer support with excellent customer service

. Collaborated with school athletic directors to meet needs of secondary

school sports teams

. Created specialized and specific orders for sports teams of varied age

ranges

. Supervised 10 employees and floor operations of the store

LEADERSHIP

. Beta Theta Pi, University of Arkansas, Founding Father, Vice-President

Fall 2012

. Greeks Advocating Mature Management of Alcohol, University of Arkansas,

Member Fall 2012

Awards

. Given the Student leadership award by the University of Arkansas

Spring 2013

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