Manager Customer Service
Resume:
Manuel G. Insurriaga
El Paso, TX 79936
915-***-**** ******@*****.***
SUMMARY
A seasoned Professional with extensive experience in Management, Supervision, Purchasing, Material/ Production Control, Warehousing, Shipping/ Receiving, Multi- Plant Production Scheduling, Maximization of production facilities and manpower. Detail oriented and proficient at follow up and follow through. An effective and self motivated leader, experienced in lean manufacturing processes and techniques, cross functional team participation. Builds a solid, safe and highly motivated team.
Proficient in Spanish, MS Office suite, Kronos.
PROFESSIONAL EXPERIENCE
Federal Mogul Inc Orangeburg. SC 3/21/12-7/19/12
Temp. position through Kelly Services. Supervised a team of 30 production technicians producing automotive brake pads, liaison with maintenance to keep equipment running efficiently. Made sure all rules were observed.
Affina LLC., Echostar Inc, ACS Inc.El Paso, TX 2/09 to 11/11.
Resolve customers technical problems though the application of known problem solution system applications, up sell or right size customers needs, resolving billing concerns when needed in a service call center environment.
Federal Mogul Corp., Skokie, IL
Production Operations Supervisor 8/07- 9/08 and 8/04- 5/05
Supervised daily activities of 12- 25 press operators in a silicone/ rubber molding facility.
Assigned machines in accordance to requirements.
Lead team in a positive and productive environment to assure goals of productivity and quality were achieved and maintained.
Instill the continuous improvement and 5S philosophy in the group, as well as a safety first mentality. Coordinate with maintenance and Q.C. departments to ensure an efficient operation.
Made sure company rules were followed and actively resolved any issues with HR if needed.
Border Foods Inc., Deming, NM
Labeling Dept. Mgr. 1/06-4/06
Managed and supervised a three shift can labeling operation. Responsible for team of 3 supervisors and 80 machine operators.
Monitored equipment efficiency and downtime, coordinating with maintenance department to ensure equipment is properly running.
Started a 5S program, including the initial training, OJT all the way to final production, ensuring safety awareness and practices were followed at all times.
Paso Del Norte Academy, El Paso TX
High School Science Teacher. 8/04-5/05
Taught Chemistry, Biology to at risk students to finish their High School.
Federal Mogul Corp., El Paso, TX
Shift Coordinator (Production) 2000-2003
Planned, prioritized and scheduled all work activities for self managed production teams producing nylon, fiberglass and polyester weaving products for the automobile industry.
Led safety practices by instilling safe work practices. Served as liaison between our production team and the maintenance and quality departments.
Corcom Inc., El Paso, TX
Purchasing/Production Control Manager. 1998-1999
Multi function position purchased raw materials.
Negotiated contracts with suppliers to yield the best combination of price and delivery to support company production needs.
Wrote purchase orders, expediting as needed.
Conducted inventory cycle counts to ensure accurate accountability.
Managed import/export activities for this Industrial sized electrical Capacitors/ Transformers.
Trico Technologies Corp., Brownsville, TX
Warehouse Supervisor. 1996-1998
Assured on time delivery of finished goods on this windshield wiper mfg plant.
Kept accurate inventory control in the warehouse, transmitted ASN to customers
Assured stock was available to fulfill customer shipping requirements.
Interacted with Customer Service and Production to expedite in case of shortage.
Served as cross functional liaison with purchasing or engineering.
Managed bonded shipments from overseas vessels.
Takata, Inc., Douglas, AZ
Receiving Warehouse Manager. 1993-1995
Performed day to day warehousing operations for a seat belt manufacturing facility through the help of a supervised group of 12 forklift operators including 2 foremen. Also performed import /export operations of raw material while performing cycle counts to ensure inventory accuracy
Packard Electric, El Paso, TX
Production/Material Control Coordinator. 1985-1993
Performed material control functions, served as liaison between production and the materials group, issued production schedules and assured finished product availability to cover customer's needs.
A.C. Nielsen Clearinghouse, El Paso, TX
Production Manager. 1975-1985
Supervised and managed a team of 10 supervisors and up to 480 associates in a sorting and processing operation of this store coupon clearing house.
EDUCATION AND TRAINING
BSME/BSIE Mechanical and Industrial Engineering Degree,
Instituto Tecnologico Regional. Juarez, Mexico.
Graduate Courses/ additional training:
Organizational Behavior and the practice of management.
Personnel Management, Thermal Processes in solar plants
Just In Time, Inventory Management (APICS)
STOP (DuPont safety management system)
AS400, MFG/PRO, ISO-9000, ISO-14000, QS-9000, 5S system.
Several supervisory and management courses and seminars throughout my career.
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