Customer Service Medical Assistant
Resume:
Terri Navarro
Twin Falls, ID 83301
Professional Experience
C3 Connect
Twin Falls, ID 83301
August 2010-November 2012
Inbound customer service calls
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Enrolled members/new members in prescription drug plans and Medicare
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Supplement plans
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Collected payments
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Authorized Prescription overrides
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Authorized primary care physician changes
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Account and billing inquiries
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Customer service
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Department of Health & Welfare
Twin Falls, Idaho
March 2009-August 2010
Answered multi-line phones
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Scheduled interviews
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Conducted interviews to determine eligibility for various state programs (Food
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Stamps, Medicaid, TAFI)
Customer service
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Data entry
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Family Health Services
Twin Falls, Idaho
March 2008-March 2009
Answered multi-line phones and directed calls to appropriate staff
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Scheduled and confirmed patient appointments
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Patient check in and out
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Collected co-pays and payments/outbound collection calls
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Balanced cash drawer and daily deposit
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Maintained patient confidentiality
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Insurance verification
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Chart documentation
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Backup to medical records department as needed
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Skills
Customer service
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Data entry
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Computer (Word, Excel, Outlook, Power point, email, chat, Instant Messaging)
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Typing 70wpm
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Problem solving
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Relationship building
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Multi-line phones
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Inbound and outbound calls
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Call center experience
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Time management
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Collections
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Cash handling
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Insurance verification and billing
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Medical terminology
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Education
American Institute of Health Technology
Boise, Idaho 83702
Medical assistant, Oct 1995
College of Southern Idaho
Twin Falls, Idaho
Associate Degree in Human Services, Jun 2013
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