Customer Service Sales

Samina Chohaan

**** ** ***** *******

Miramar, FL 33029

954-***-**** (Home), 303-***-**** (Cell)

PROFESSIONAL SUMMARY

Highly experienced, motivated and energetic professional with background in Retail Sales, Sales Management, Customer Service, Collections, Marketing and Administration. Demonstrated ability to reach goals, isolate and solve problems, generate management and financial reports. Recognized as disciplined employee who sets goals and works hard to reach them, quick-learner and a team player.

Multilingual with high proficiency in English, Punjabi, Urdu and spoken Hindi languages; with a deep cultural understanding of the South Asian region.

SKILLS

• Excellent administrative, computer, organizational and communication skills

• Ability to work under pressure in a fast paced environment and manage multiple tasks

• Computer literate in Microsoft Office Word / Excel; Lotus; Tandem Client Server; Internet

EXPERIENCE

Christian Dior, Coty Prestige, Louis Vuitton Inc., Armani, Ralph Lauren, Juicy Couture

Denver, Colorado.

2001-2010

INDEPENDENT CONTRACTOR

Responsible for overall sales and marketing within the fragrance division for multiple department stores in the greater Denver area. Recognized for exceeding sales goals consistently on a monthly, quarterly and annual basis. Daily responsibilities include direct contact with customers, sales associates in promoting products and increasing sales.

INTELETRAVEL2000, Boca Raton, FL. 2000-2001

CUSTOMER SERVICE SUPERVISOR

Recruited over 200 independent travel agents and increased sales by 25 percent. Responsible for all customer Service related issues. Performed ongoing analysis of effectiveness and efficiency of Call center and web processes. Introduced new procedures in customer service and made recommendations reducing customer service complaints. Responsible for payables and charge backs.

CLAY METAL STONE, Fort Lauderdale, FL. 2000-2000

CUSTOMER SERVICE COORDINATOR

Responsible for handling all customer service satisfaction calls and grievances. In charge of order entry and credit approvals. Processed customer refunds and charge backs. Communicated daily with freight Companies regarding shipment deliveries, claims and merchandise handling. Organized and prepared marketing schedules and promotional activities for Sales and Product Development departments. Worked closely with Inventory Control to analyze and inform of quality control and packaging problems.

Received promotional status.

INVENTORY CONTROL SUPERVISOR

Performed shipping, receiving, transfers, test counting and adjustments of inventory. Responsible for all SKU file maintenance including costing, price levels, total landed cost and bin location management. Assisted Purchasing Manager in replenishment analyses. Monitored all PO Entry, status of outstanding orders, vendor claims, returns, and credit memo charge backs. Handled all daily communication with agents, vendors, customs, container and trucking involved with importing. In charge of L/C, down payment and wiring schedules. Performed End-of-the-Month inventory/purchasing closing procedures.

CERTIFIED VACATIONS, Fort Lauderdale,FL.

1999-2000

AIRLINE REPORTING CORPORATION AUDITOR

Responsible for auditing and reporting $1.2 MM weekly airline revenue to the ARC. Perform ARC sales report analyses on Excel. Complete and audit charge backs, input airlines auditors coupons to create an air payable. Complete and maintain 100% audit lists based on system limitations and maintain inventory control of costs, tickets, and fairs of 3 national brands Delta, Continental and American Express. In charge of all Tour Cost Accounting related functions, committees and research. In addition, I was responsible for completing daily productivity report analysis to ensure accuracy. Communicate on a daily bases with Product Development, Finance office and Customer Service departments.

INSTAPHONE . 1997-1999

CORPORATE SALES MANAGER, Punjab Region

Managed top 100 corporate clients, leading a team of fifteen staff for the Central region of Pakistan. Responsibilities included new account acquisition, servicing of existing accounts and ensuring growth targets are met or exceeded annually. Ranked and recognized as the top performing corporate sales manager.

EDUCATION

M.A. Political Science, Government College Lahore, Punjab 1988

B.A. Political Science and Applied Psychology – Kinnaird College, Lahore Punjab 1984

Convent of Jesus & Mary, Elementary, Middle and High School, Lahore Punjab 1980

Continuing Education:

• Corporate Sales Management / Client Handling

• Selling Skills

• Strategic Marketing Skills

• Planning and Scheduling

Excellent References Available Upon Request.

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