Manager Customer Service
Resume:
ANGELA S. NELSON
Baltimore, Maryland 21215
***.***************@*****.***
May 21, 2013
Dear Staffing Specialist:
Upon reading the career postings on www.PostJobFree.com, I was inspired to contact you and offer this cover
letter and resume formalizing my interest in the position of Showing Agent for the Tersus organization. My
background and experience will allow me to quickly become accustomed to the duties for the aforementioned
position.
During my tenure with the State’s Attorney’s Office for Baltimore City, I had the opportunity to make excellent
working relationships with other collaborative agencies, contractors and vendors in the business community. My
previous position as Facilities Manager was challenging and detail oriented; where no two days were alike.
In addition to having over 12 years of managerial and retail experience, I have several years’ experience in the
Human Services field. My best attributes are the ability to coordinate, implement and follow through with the
necessary projects and tasks. My previous duties also included performing fiscal and budgeting responsibilities
that ultimately allowed me to find thousands of dollars and resources that could be used in other areas of the
office.
I take pride in bringing new ideas and concepts to areas that are often difficult to conceptualize.
Enclosed is a copy of my complete resume for your review. I am confident that you will find my experience and
enthusiasm to be a valuable asset to your organization. I am acutely aware of the balance that is required between
having a need and ensuring that it is complete in the most accurate and timely fashion. I would appreciate the
opportunity to meet with you to discuss this position and how we can form a productive and lasting working
relationship.
I look forward to hearing from you.
Sincerely,
Angela S. Nelson
Angela S. Nelson
ANGELA S. NELSON
3600 Edgewood Road Baltimore, Maryland 21215 410-***-****
***************@*****.***
QUALIFICATIONS SUMMARY
Mid level professional offering over 10 years of progressive experience in the local government. Highly motivated
with more than 20 years cumulative experience in development, facilities, management and planning. Experience
working in fast paced environments with time sensitive deadlines. Skilled in contract sourcing and negotiations.
Excellent organizational, analytical and research abilities. Ability to coordinate, implement and follow through on
projects and tasks with minimal or no supervision.
KEY ACCOMPLISHMENTS
+ Streamlined monthly ordering process by creating a more efficient and user friendly automated document; which
allowed for faster processing through Baltimore City’s online computer system.
+ Included the State’s Attorney’s Office in the negotiations for document shredding at the blanket contract reduced rate.
+ Initiated the discussion and negotiations that led to pursuing off site document storage for closed and outdated files.
+ Introduced e cycling, where a company collected our unwanted equipment to be recycled, refurbished or donated.
+ Located a local source to purchase previously owned office furniture and equipment at a fraction of the new cost.
+ Petitioned to have television cabling installed in the courthouse for better viewing options in the Victim Witness
Division waiting area.
+ Renovated and installed an enclosed secure reception area in the executive suite that was designed to maintain the
décor and integrity of the historic landmark known as the Clarence M. Mitchell, Jr. Courthouse.
+ Renovated unoccupied courtrooms and spaces to modern and efficient offices for expanding and new divisions.
+ Planned and organized several professional and personal events over the past 20 years.
+ Created request for quote forms to reduce the turnaround time for ordering non specific supplies and equipment.
+ Established and operated a small retail business.
+ Oversaw multiple locations while successfully maintaining operations at principle location.
PROCUREMENT AND FACILITIES
Procure supplies, equipment, services and furnishings from approved vendors and new vendors through new
contracts, bidding processes or existing contracts. Consider requests for goods and services by ensuring they are
allowable under limitations and policies set forth. Accounting for all expenditures assigned to the facilities
manager.
Successfully perform and coordinate administrative, technical, and professional work ensuring that all
units are supplied with the materials, equipment, and services required to function effectively.
Negotiating and awarding contracts while maintaining compliance with city government rules and
regulations.
Research, evaluate and select vendors based on price, quality, selection, service, support, availability,
reliability, production, and distribution capabilities as well as their reputation and history.
Obtain and review competitive bids, quotes, and proposals from vendors and contractors; discuss and
consult with subject matter experts, if necessary.
Experience in preparing supply and material requisitions, processing bills and invoices for finance
department to reconcile accounts.
Draft memoranda of understanding that outline the guidelines and stipulations of the business agreement,
including, but not limited to, length of contract, expected goods and services, time line for delivery and or
completion of said goods and services, quality and quantity expectations, and payment terms.
Skilled in on line and catalog researching various manufacturers and vendors to locate materials and
services for the best possible price.
Angela S. Nelson Page 2
Prepare purchase orders for equipment, telecommunications, general office equipment, furnishings,
supplies and miscellaneous services from government and non government sources through new contracts,
competitive bids or existing government contracts.
Regularly compose RFIs, to collect information about the strengths and abilities, products and services of
prospective vendors.
Authorize emergency purchase orders which are in compliance with the procurement needs. Produce
written documentation to management for said purchases outside the normal realm of business.
Demonstrated ability to research, contract and monitor office renovations from conception to completion.
ORGANIZATION
Detail oriented and highly insightful while researching and keeping abreast of upcoming trends; recommend a
plan of action based on information found. Maintain library of current contracts, vendor catalogs and trade
journals; maintaining a database of vendors; examine statements of equipment usage and services.
Maintain inventory supply room of excess office supplies, machines and equipment and recommending the
cyclical replacement of property and equipment.
Ensure the delivery of furniture, equipment and supplies to the requisitioning office; moving and
placement of all property currently within the office supply system; storing unused property for later use
or disposal.
Facilitate team meetings, conduct market research and present supporting testimony to management.
Always cognizant of the budget constraints and ready to assist with strategy development on ways to save
money.
Retain detailed files of past, present and future specifications on projects. Consistently maintain division
files containing bills for materials, invoices and specifications for special order items.
Create and maintain inventory logs for cell phones, parking passes, office keys and print shop requests.
Retain and update supply catalogs for review in making or suggesting the purchase of non traditional
items.
Assist in the receipt of furniture, equipment and supplies; preparing forms and performing research on the
value of surplus property being transferred or discarded.
LEADERSHIP
Excellent written, verbal and networking skills. First rate customer service skills that afford me the opportunity to
be a liaison and establish effective working relationships with fellow employees, public officials, outside agencies,
vendors and services providers.
Available for emergency situations and problem solving.
Eagerly recruited, interviewed, hired and trained assistant managers and 30 or more employees for a multi
million dollar retail organization.
Carefully evaluate performance to ensure compliance with contract obligations; make necessary
recommendations regarding any major contract issues.
Successfully communicate with customers, vendors, other departments and agencies and maintaining
positive relationships to investigate and resolve complex issues.
Employment History
Office of the State’s Attorney for Baltimore City Facilities Manager 1998
2011
Education
Morgan State University Bachelor of Science Business Administration
Contact this candidate