Sales Customer Service

*** ** ***** ***

Roseburg, Oregon

***** 541-***-**** Cell Phone

Patricia Newman

Objective To work in a position that would utilize the skills

I have and allow for further career development.

Experience 2012-2012 US Bank

Roseburg, Oregon

In-Store Banker

Actively refers clients for brokerage products to

Financial Specialist

Consumer loan originating and closing, account

opening, branch opening/closing procedures. .

Handles complex customer service issues in absence

of or as directed by my branch manager.

Convert service opportunities into sales events.

Back Up Vault Teller.

Accessing and handling customer's banking needs.

2011-2012 Merchant Solutions Klamath

Falls/Roseburg, Oregon

Sales Consultant

Selling payment processing

Direct Sales

Presentations to business owners on products.

Qualifying customer.

Taking applications from owners.

Cold Calls.

Creating business leads and referrals.

Giving business advice to help grow their business.

]

Outside B2B Sales.

2008-2010 Sprint Wireless Klamath Falls, Oregon

Sales Representative

Selling Cell Phones, PDA's, Blackberry, Wi-Fi

Modems, Plans and insurance.

Business to business sales.

Taking payments.

Greeting customers and providing extraordinary

customer service.

Opening and Closing branch.

Cash management.

Cleaning the store so it is in excellent standards

for our clients.

Closing the Sale.

Recommending solutions to resolve customer

dissatisfactions.

Top Sales Representative out of entire company for

cell phones, accessories and insurance.

2006-2008 Citifinancial Klamath Falls, Oregon

Senior Branch Account Executive/Loan Officer

Selling Personal and Real Estate loans and

insurance products.

Ordering Title Searches and reconveyances for Deed

of Trusts.

Order Appraisals and Competitive market analysis.

Mortgage Releases.

Recommendations of credit worthiness.

Accounts payable and receivable.

Closing the Sale.

Recommending solutions to difficult delinquent

accounts.

Performing administrative tasks.

Cash drawer management.

Answer telephones.

Order supplies.

Servicing accounts.

Actively control company assets.

2002-2006 Sprint Local Telephone Medford, Oregon

Sales Representative/Sales Supervisor

Solved complex billing issues

Consistently excelled in sales quota

Exceeded goals for adherence, quality assurance,

and customer perception surveys

Contributed as a Team Lead for over two years

Actively controlled company assets.

Managed a growing sales team of twenty five

representatives

Achieved increase of sales performance by 25

percent

Resolved escalated supervisor calls.

Conducted interviews, hired, developed, coached,

and motivated employees to meet and exceed

objectives.

Coordinated refresher training courses for new

hires

Sold high speed Internet, Sprint wireless phone

service, home phone service, long distance, and

digital satellite television service.

Created Excel Spreadsheets to track sales.

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