NADINE R TINSLEY
Waldorf MD 20602
(Mobile) 301-***-****
*********@*****.***
OBJECTIVE
Seeking a career with a well established company where my leadership and customer service
skills are implemented and enhanced. Where my work ethic and professionalism will have a
positive impact on the success of an organization.
WORK EXPERIENCE
2005 – Present Severna Park Racquetball & Fitness Club
Member Relations Manager
Implement business initiatives and processes to sustain membership growth. Membership
has increase an average of 5 percent yearly under my leadership.
Review and analyze work practices to seek out opportunities for continuous improvement.
Implemented a plan to greet all members upon arrival and departure resulting in increased
member satisfaction.
An active member of the management team. Participate in all management meetings
offering ideas and suggestions on how to improve the overall performance of the fitness
club.
Sign up prospective members. Initiated and developed membership drives offering
incentives to current and prospective new members to maintain membership or to join the
fitness club.
Manage and develop membership retention. Established member appreciation days where
members were shown that the club valued their membership.
Meet with members to accurately interpret their needs and expectations regarding the club.
Addressed member’s concerns by assuring them that the fitness club is dedicated to
making their experience at the club what they expect it to be.
Visual point of contact for all guests. Maintain a presence in the main lobby during peak
business hours to greet members and give them the opportunity to express any concerns
by taking a proactive approach to avoid potential loss of members.
Monitor guests’ usage during peak and non- peak hours. Reviewed monthly guest sign in
reports to determine if enough staff and classes are available during peak hours to meet
our members’ needs.
2001 – 2005 Laboratory Corporation of America Herndon, VA
Billing Quality Control Coordinator
Educated clients on proper third party billing procedures including Medicare and
Medicaid. Conducted site visits to instruct clients as to how to properly submit claim
forms for optimum reimbursement.
Trained Phlebotomy staff to insure that proper billing procedures were followed.
Instructed phlebotomy staff on the proper procedure for documenting services by using
the correct ICD-9 and CPT codes resulting in a 20 percent increase in revenue for my
service area.
Complied weekly/monthly reports for Management Staff. All reports were reviewed and
completed accurately and submitted to management within the required time frame.
Assigned diagnostic and procedural codes to records for services provided at Patient
Service Center. During site visits assisted staff with the coding of records when needed
to help eliminate backlogs.
Develop and implementation of productivity standards, unit of measure, performance
monitoring, and feedback tools. Developed metric tools to help measure, document and
monitor performance at facilities in my service area to provide an accurate account of
how each facility was performing to upper management.
Insured staff was provided with materials and resources necessary to effectively and
efficiently meet goals and objectives. Ensured that staff was provided with the most up
to date materials and publications to keep them current with industry changes.
2000 – 2001 Columbia Hospital For Women Washington, DC
Financial Counselor
Interviewed patients and or patient’s guarantor to determine financial arrangements for
payment of the hospital bill. Assisted patients to ensure that they were aware of all
financial options available to them including Medicare and Medicaid.
Interacted with various Federal, State, and local agencies to obtain information regarding
financial assistance for patients who are unable to pay for hospital services.
Reviewed accounts for proper ICD-9 and CPT codes. Verified that the proper ICD-9 and
CPT codes were being used to ensure that statements to patients reflected an accurate
amount due to the hospital.
Evaluated accounts for classification of uncompensated care or self-pay after all possible
alternative sources of payment had been exhausted. Maintained a monthly report of all
patients were financial compensation would not be achievable for hospital services
provided to patients due to lack of payment.
Sorted and reviewed all UB92’s to determine reasonableness for payment. Reviewed
UB92’s flagging those where the risk of now payment was greater than 50 percent.
Calculated contractual adjustments on patient’s accounts from insurance remittance
schedules per hospital agreements so that account balances accurately reflected the
balances due. A review of patients statements were done to factor in the reimbursement
rate of insurance companies and third party payers so as to project the actual amount of
reimbursement for hospital services.
Maintained interaction with billing personnel to remain abreast of proper and updated
billing procedures as it related to patient payment responsibilities.
EDUCATION
Release of Medical Information Certification
Management Training Program
ICD-9 and CPT Coding Training
Medical Terminology
CPR/AED Instructor