Customer Service Representative

Location:

Posted:

May 21, 2013

Sharon Hufford

419-***-****, *********@*******.***

Career Focus

I am an experienced customer service representative working in a large call center environment. With full

documentation of all inquiries, I have handled medical and dental insurance inquiries, including benefits, claims

processing, coding and claims investigating. Currently, I am taking an on-line course for Healthcare Document

Specialist. I am hoping that my experience and the course I am taking will allow me to expand on my skills and

be a great asset to your office. Learning new skills is always exciting to me.

Relevant Professional Experience

Customer Service

• Have been responsible for handling incoming calls from members, providers and brokers to answer

questions concerning their claims, benefits, or services rendered.

• Investigated and resolved a wide array of customer complaints and inquiries, always ensuring the

highest level of satisfaction with utmost courtesy and professionalism.

• Consistently maintained over 97% quality on all calls with minimal calls needing to be turned over to a

manager for completion.

Computer Skills

I am very experienced with Internet Explorer, Microsoft Word, Microsoft Powerpoint, Outlook, Emdeon,

Avaya, Kronos, Windows 7, 8 and XP, TOPPS, TBS, and MSAS. My experience with Microsoft Excel is

limited.

Equipment Used

Copy machine, fax machine, microfisch, 10 key, cash register, mainframe computer, personal computer.

Work Experience

Being on unemployment since November has allowed me to take an on-line course to further my education.

This course can be done completely at my availability. There is no set schedule to adhere to, leaving me

available to work the hours needed.

Medical Mutual, 3737 W Sylvania Ave, Toledo, OH 43623 Phone 419-***-****

Employed from November 1985 – November 2012

Victor Temporary services from August 1985 to November 1985. I was placed with Medical Mutual in August

and was hired as a permanent employee in November.