Customer Service Manager

LaShunda D. Sterling

**** ********* ****** • Houston, TX 77004 • 713-***-**** Email: **********@*****.***

Highly adaptive, self-motivated and well organized individual seeking a long term career in the

medical industry that offers opportunities for career growth and professional enhancement.

SUMMARY OF QUALIFICATIONS

• More than 12 years of office experience. • Proven ability as a team leader.

• Hard working, able to multi-task effectively. • History of Sturdy Leadership

• Outstanding Commitment to patients and staff

• Outstanding training, leadership, customer service, communication skills and ethics.

PROFESSIONAL EXPERIENCE

Lifestyle Lift, Cosmetic Surgeons Practice, Houston, TX

2008-2011

Patient Care Coordinator

• Supports the day-to-day operations in a high volume practice.

• Performs a variety of administrative tasks such as preparing, filing and organizing patient charts according to

appointment times, updating the call center appointment program, creating invoices in Patient Management

Systems, processing patient payments in Care Credit, Chase Health Advance and Healthcare Finance Direct

and calling patients to confirm and schedule pre and post-operative appointments.

• Answers multiple phone lines in a friendly and professional while logging calls/messages.

• Relays phone messages to the appropriate center staff in a timely manner and locates the applicable patient

charts in order to expedite a call back.

• Demonstrates exemplary customer service while upholding patient satisfaction.

• Responsible for maintaining the inventory of office supplies including promotional materials.

• Ensures the waiting room is inviting to patients and effectively communicates with entering and exiting patients

of the center.

• Identifies and addresses patient’s needs and concerns promptly.

• Constantly access patient wait time verse appointment time and proactively relays the findings to the patients.

• Works with all office staff to ensure that opportunities to understand and meet Patients’ current and future

desires

• Upholds and presents a polished, professional image at all times, to include, attire, verbal communications, and

job performance.

• Demonstrates flexibility and teamwork in managing the needs of the Medical Staff and Front Office Staff.

• May be cross-trained to fulfill the responsibilities of other team members.

• Performs related duties and activities as requested.

• Assist in patient procedure room preparations – Pre Operative and Post-Operative

• Uphold all HIPAA guidelines and Standard Operation guidelines.

Palmer Shutters and Blinds, Houston, TX

September1998 – October 17, 2008

Manager

• Receptionist duties – answered all incoming call using a Nortel Networks system –15 line phone capability.

Transferred all calls to appropriate departments with a professional and efficient demeanor.

• Daily interaction with clients in a courteous and professional manor

• Oversee and assist with all daily activities, opening and closing functions, and customer service.

• Perform inventory control, ordering, and purchasing. Negotiate agreements with vendors; ensure all services

were performed accurately and on time.

• Train employees, prepare weekly schedules, monitor and evaluate performance.

• Performed A/R services, mailed monthly invoices to clients, vendors and issued credits on services rendered.

• Posted all entries into company financial database.

• Data entry orders for fabrication

• Assistant to President – daily activities of quotes, dictation, follow up phone calls, arrangements, etc.

Reference upon Request

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