Customer Service Quality Control
Resume:
Candice Mills
Omaha,Nebraska ***34
***********@*****.***
Objective: Pursuing a challenging position in which my acquired education and experience can be
utilized to create a new career opportunity while adding value to an organization.
Summary of Qualifications:
In depth knowledge of laboratory techniques and equipment
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Proficient in microbiological aseptic techniques
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Proficient in wet chemistry
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Knowledgeable of various staining processes
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Knowledgeable on GMPs and SOPS
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Knowledgeable on numerous bacterial agents and standard chemical tests
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Skilled at interpreting research outcome and leading research assignments
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respirator trained
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Excellent computer,statistical skills
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Exceptional organizational and problem solving skills
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Proficient in Microsoft Suite (Word,Excel,PowerPoint,) and Lotus notes
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Professional Experience:
Marianna Industries: 4/2010 Present
Quality Control Chemist
HPLC analysis
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IR/spectrophotometry
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Gas chromatography
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Colorimeter analysis
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titrimity analysis
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Responsible for making/prescribing chemical additions to products as a means of
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adjusting turbidity,appearance,pH,viscosity,specific gravity and other chemical contents
Perform water testing for various content i.e. chlorine,bisulfite,hardness,conductivity
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• create reagents necessary for daily experiments
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• Inspect and approve finished products for quality assurance
• Assist/monitor compounding staff with in process products
• Review and streamline current SOPs,GMPs,GLPs
• Develop training protocol and training tools for new QC chemist hires
• Perform quality control internal audits and record information for CAPA documentation
Marianna Industries: 1/2012 Present (on call QC Microbiologist)
• Examine plates for colony forming units and record results
• Grow isolate,stain and identification of microorganisms
• Prepare various types agar,broth mediums, and buffers for daily testing
Autoclave discarded plates/swabs
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Interpret/record swab results for FDA products
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Maintain log books for scales, incubators,water baths,refrigerators and stability ovens
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Monitor/record data for reverse osmosis system and micro test finished water samples
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daily
Sample and record results of air quality at various locations daily
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Responsible for releasing chemicals and FDA products from micro hold
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Maintain daily record of all finished products and raw chemicals tested
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Midwest Laboratories, Omaha Nebraska 8/2010 12/2010 (temporary/contract position)
Soils analyst
• prepared and analyzed soil samples for analysis of various chemical concentrations i.e.
electrical conductivity, phosphate, microbial activity etc.
Sitel Corporation 2008 2010
Customer service representative
Assisted Direct TV customers with billing inquiries, programming changes, equipment
upgrading, and various preliminary technical support issues.
Other Strengths
• Demonstrates great multitasking abilities
• Works well in cross functional departments
• Excellent at problem solving skills and use of non conventional means to complete given
assignments
• Internally motivated
• Excellent work attendance
Education
B.S. Degree in Biology 2008
Kansas State University, Manhattan, Kansas
University of Nebraska Omaha
graduate course work in virology in molecular biology
2010
References
Available upon request
Contact this candidate