Customer Service Management

GALEN OMERSO

*** ******* *****

Gaithersburg, MD 20878

Phone: 240-***-**** Email: *******@*****.***

Education

University of Maryland College Park College Park, Maryland

Degree Program: B.S. Geographic Information Science

Degree Earned August 2012

● B.S. from University of Maryland in Geographical Sciences, Specialization in GIS and Computer

Cartography.

Montgomery College Rockville, Maryland

Degree Program: Associates of Applied Science (A.A.S.)

Degree Earned May 2009

● A.A.S. from Montgomery College in Applied Geography. Certificates in Cartography and Geographic

Information Systems and Geographic Education. Member of Phi Theta Kappa international honor society.

Member of Gamma Theta Upsilon international geographic honor society.

Skills

● Proficient in:

Microsoft Word, Excel, and PowerPoint

ESRI ArcGIS Desktop 10.1, ArcSDE

■ Info, Editor, and View licenses

ArcPad 10

Adobe Illustrator, Photoshop

ENVI Image Analysis Software

Electronic Field Study 2.7 (Pictometry Software)

AutoCAD/ArcGIS for AutoCAD

Professional Experience

City of Rockville Department of Public Works, Engineering Division Rockville, Maryland

June 2009 Present

Position Title: GIS Intern

● Analysis

Calculated 2013 Stormwater Management (SWM) Utility Fee using impervious area and property

records.

Generated flat file to be sent to Montgomery County for use with their Tax Billing Database.

Status: to be assessed May 2013.

● Cartography

Constructing maps from up to a couple dozen feature classes

■ Complex labeling utilizing maplex label engine

■ Map series creation using data driven pages and mapbook

■ Detailed city wide utility mapping (water, stormwater, sewer, etc.)

● Advanced vector data editing

Digitization from…

■ Aerial imagery

■ Georeferenced design sheets and plats

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■ GPS data

Geocoding

■ Refuse routing using Routesmart for ArcGIS 9.3

Worked with/in a multi user editing environment (ArcSDE)

● Database table creation and editing

Data population (using related tables when necessary)

Feature class to database table relationship classes

SQL statements

■ Attribute table queries

■ Populating fields using field calculator

● Geodatabase construction

Feature class and feature dataset creation

Field creation with domains and/or subtypes when necessary

Topology creation

● GPS data

Field data collection (Trimble GeoXT GPS unit)

● Training/Assisting division GIS users with:

general ArcGIS use

data editing techniques

Bowl America Gaithersburg, Maryland

January 2001 – May 2009

Position Title: Porter

● General cleanup of the bowling center. Dishwashing. Customer service. Special projects at request of

management. Birthday party set up and clean up. Vendor management. Lane assistance. Handling incoming

supplies. Food preparation. Food and beverage liaison between suppliers and management. Food stock.

Liquor purchase. Mailings and various office related duties.

Academic Affiliations and Volunteer Activities

Montgomery College Rockville, MD

January 2009 – May 2009

Vice President of Gamma Theta Upsilon

● Theta Eta Chapter and the Geography Club. Helped to coordinate meetings and club events. Participant in

G.I.S. Day at Montgomery College.

Montgomery College Rockville, MD

September 2008 May 2009

Member of Phi Theta Kappa

● Academic Honor Society for two year colleges.

Maryland State Geography Bee Catonsville, MD

April 2009

● Volunteer scorekeeper for the State Geography Bee at the Community College of Baltimore County. Assisted

parents in registration and provided information about the event.

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