Supervisor Manager
Resume:
Tresa Miller (Terri)
Tempe AZ 85283
Email: *********@*****.***
PROFILE:
I have extensive experience in the insurance industry. I am looking for a
challenging position with a company so that I can better utilize the skills
that I have attained throughout my career. I have held various positions
which have provided me with a multitude of skills that can be beneficial to
many other types of businesses.
WORK HISTORY:
Claims Manager
August 2007 to March 2013
QBE First Insurance "formerly known as" Bank of America
Chandler, AZ
Management of 6 Claims Representatives:
3 Senior Claims Examiners and 3 Auto Bodily Injury Claim Examiners
Senior Claims Examiners duties consist of complex HO Liability Claims
(Litigated and non-litigated) and all Litigated Auto Liability claims.
Additional duties of my team are claims involving REO properties, Suits
against the Company and Claims involving Uninsured Losses (as an
alternative to E & O coverage purchased by Lenders that we do business
with)
Auto Bodily Injury Examiners handle all non litigated Auto Bodily Injury
coverages.
My duties include:
Interviewing and development of new employees
Assisting with development of current processes
Daily Review of Claim Files
Monthly Quality Audits
Bi-annually and Yearly performance evaluations
Monthly Team meetings to discuss audit results and trends and to solicit
feedback from the team
Monitor various reports that come out on a daily, weekly and monthly basis
Review and conference Large Loss Reporting process with individual
representatives and upper management
Occasionally attend mediations and trials
January 2005-August 2007
Bank of America "formerly known as" Countrywide
Chandler, AZ
Subrogation Examiner
Auto Adjuster
Homeowner Liability Adjuster
Auto Supervisor of up to 9 adjusters (including continuing to handle the
Homeowner Liability Pending)
Claims Examiner Supervisor
May 1981-December 2004
21st Century Insurance Company
Woodland Hills, CA and Phoenix, AZ
Claims Examiner Supervisor Duties included:
Development of New Employees
Review of Claim files
Yearly Performance evaluations
Team meetings
Monthly Quality Audits
Review and conferencing of Large Loss Reports
Other positions held during my employment here included: Claims Supervisor,
Property Damage Claims, Bodily Injury Claims and Claims Trainer
SKILLS
Excellent communication skills (oral and written)
Excellent organizational skills
Excellent time management skills
Multi-tasker
Excellent analytical skills
Detail oriented
Microsoft Word
Microsoft Excel
Property & Casualty Licenses held in 29 different states
EDUCATION
High School Diploma
College of the Canyons
Associate in Claims Degree (AIC) 2003
CPCU1-Passed
CPCU2-Passed
Vale National-Property 101, 102, 103
Contact this candidate