Manager Customer Service

DANNIELLE HALEY

**** ******* ******* *****, ************, Florida 32257 C: 904 -250-9861 ****************@*****.***

Summary

Property Manager adept in customer relations, sales, property management software(YARDI), collections

and real estate management. Seeks a challenging position in property management with room for continued

growth and professional development.

Highlights

Multi-family property management Decisive

Sales and marketing CAM certification

Skilled multi-tasker New construction

Team player Fast learner

Microsoft Office Personable

Knowledge of leasing and market conditions Flexible schedule

Valid Florida driver's license Fair housing training

National Apartment Association (NAA) member Sales and marketing

Accomplishments

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing

paperwork.

Implemented new rent collection procedures, increasing rental income.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and

resolving problems to maximize efficiency.

Trained and mentored new employees each year.Developed annual budgets, including determining short and

long-term goals to support the overall profit and growth objectives.Implemented new rent collection procedures,

increasing rental income.

Accounting Skills

Operated computers programmed with accounting software to record, store, and analyze information.

General Ledger Accounts

Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued

expenses and line of credit transactions.

Researched and resolved billing problems that had been previously missed.

Experience

Assistant Property Manager 01/2013 to Current

Jupiter Communities Jacksonville, FL

Maintained in-depth knowledge of competition through consistent evaluation of market conditions

and trends. Conducted apartment tours for potential tenants and answered any questions.

Created an official company page on Facebook to facilitate interaction with customers.

Designed and created marketing collateral for sales meetings, trade shows and company executives.

Managed all social media programs, including Internet forums, blogs, social networking applications and message

boards.

Collected and kept careful records of rental payments. Monitored and documented all income, including delinquencies.

Handled customer complaints personally to verify they were properly handled.

Created staff schedules in response to community needs.

Managed all day-to-day activities involving tenants, subcontractors and property management.

Maintained accurate and updated websites and printed materials. Monitored common areas for cleanliness and safety.

Compiled and conveyed all operational and financial data to the regional manager.

Worked with the owners to identify, develop and achieve community goals and objectives.

Established and implemented leasing goals while managing an effective lease expiration program.

Reviewed all leases to guarantee that tenants received the proper level of service.

Created and updated marketing materials for department programs and properties.

Completed documents for outside agencies such as landlord references.

Updated tenant and unit information to keep current in housing database.

Reviewed completed applications and assessed household information against file history and program regulations.

Notified property manager when change in existing tenants circumstances might affect continued eligibility.

Maintained tenant relations with regular tenant visits and phone calls.

Verified details of transactions, including funds received and total account balances.

Coded the general ledger and processed vendor invoice payments.

Opened and assigned new client accounts.

Coordinated approval processes of all accounts payable invoices.

Balanced batch summary reports for verification and approval.

Conducted month-end balance sheet reviews and reconciled any variances.

Researched and resolved billing and invoice problems.

Leasing/Assistant Manager 09/2007 to 03/2009

Lincoln Property Company Orange Park, Florida

Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.

Conducted apartment tours for potential tenants and answered any questions.

Collected and kept careful records of rental payments.

Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.

Monitored and documented all income, including delinquencies.

Handled customer complaints personally to verify they were properly handled.

Created staff schedules in response to community needs.

Managed all day-to-day activities involving tenants, subcontractors and property management.

Wrote clear and concise owner's reports based on findings from quarterly financial statements.

Maintained accurate and updated websites and printed materials.

Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.

Monitored common areas for cleanliness and safety.

Compiled and conveyed all operational and financial data to the regional manager.

Worked with the owners to identify, develop and achieve community goals and objectives.

Developed and managed a highly skilled on-site staff through effective recruitment, training and motivation.

Established and implemented leasing goals while managing an effective lease expiration program.

Fully abstracted all leases and entered all pertinent information into the Yardi management system.

Regularly updated asset management staff regarding leasing and property status.

Recommended clarifications and changes in program policies to the director of property management.

Created and updated marketing materials for department programs and properties.

Completed documents for outside agencies such as landlord references.

Updated tenant and unit information to keep current in housing database.

Reviewed completed applications and assessed household information against file history and program regulations.

Notified property manager when change in existing tenants circumstances might affect continued eligibility.

Disbursed petty cash on an as -needed basis to engineering staff and property personnel.

Leasing/Marketing Representative 03/2006 to 08/2006

Perimeter Realty Jacksonville Beach, Florida

Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.

Conducted apartment tours for potential tenants and answered any questions.

Monitored and documented all income, including delinquencies.

Maintained accurate and updated websites and printed materials.

Created and updated marketing materials for department programs and properties.

Updated tenant and unit information to keep current in housing database.

Front Desk Supervisor/Assistant Manager 10/2002 to 07/2005

San Jose Country Club Jacksonville, Florida

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Organized weekly sales reports for the sales department to track product success.

Trained 5 new employees quarterly.

Created new processes and systems for increasing customer service satisfaction.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Worked as a team member performing cashier duties, product assistance and cleaning.

Guaranteed positive customer experiences and resolved all customer complaints.

Accurately logged all daily shipping and receiving orders.

Developed and Maintained a budget for my department.

01/1753 to 01/1753

Education

Associates: Business Management 2015

Penn Foster Online

CAM License 2013

Rio Salado College

High School Diploma: High School 2002

Mandarin High Jacksonville, Florida

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