Customer Service Manager
Resume:
ANTHONY C BROOKS
JACKSONVILLE, FL 32207
PHONE: 904-***-****
ALT PHONE: 904-***-****
EMPLOYMENT HISTORY
GC SERV ICES
Jacksonville FL 32207
4/2012-Present
Accounts Receivable M T (Manager T rainee) Associate
• Collect on delinquent accounts for Education Credit Management Corp.
• Provide support to consumers by helping provide payment options
r easonably calculated based on their income and expenses
• Set up payment plan using Rehab and William D Ford programs
• Ut ilize skip t racing as a consumer locator and handle accounts using
m ultiple computer systems and databases
• Manage Accounts based on exceeding a set monthly budget, realizing a
p rofitable A/R gain for the client
• Provide support and guidance to team employees and additional
m anagerial duties as assistance to team manager
U nited States Army Reserve
751 West 41th S treet
Jacksonville FL 32206
6/1996-Present
Sgt. Water T reatment Specialist
Held the position of Supply Stock Sgt. for my Reserve Unit for 3yrs
Purify, test, fil ter and maintain drinking water to provide for
i nternational and deployed t roops
Experience in ordering, shipping, and receiving equipment and supplies
Knowledge in stock numbers, inventory and invoices
Held the position of Fire Support Specialist during active duty
I currently have 17 years total service t ime completed, starting from June
2006 to present which includes 7 years of active duty
Collins Unisource Tax Professional
Ft. Caroline Rd
Jacksonville FL 32212
10/2008-4/2011
C ustomer Service Representative/Receptionist
Answered phones, set appointments
Made outbound calls to collect on past due tax preparation fees
Helped maintain copies of tax information for tax preparation part t ime
d uring above noted tax season, utilizing M icrosoft Word, Excel and Power
point programs
Oasis Warehouse Staffing
Toyota Distribution Company
6950 Philips Highway Ste. 5
Jacksonville, FL 32216
10/2005-06/2006
Shipping and Receiving Associate
Loaded and unloaded t rucks
Selecting and processing orders for shipment.
Took part in safety and maintenance t raining
Worked on assembly with other team members to ensure the accuracy of
p roduct production and supply
A rvin Meritor Warehouse
102 Bill &B ryan Blvd
Hopkinsville, KY42240
02/2004-03/2005
Assemblyman
Worked on an assembly line producing stabilizer bars for major car companies
Assisted in packaging as well as product inspection
Convergys
326 Convergys Way
Clarksville, TN
11/2002-10/2004
Customer Service Representative
Handled billing and collected on past due accounts, including changing
f inancial responsibili ties of the wireless account to ensure proper
m aintaining of service
Helped customers bring their accounts current by offering alternative
payment options
Provided a valued prospective to new, and existing clients for activations and
credit checks for their AT&T Wireless phone service.
E DUCAT ION H ISTORY
Southern Career College Jacksonville FL
Computer Aided Drafting and Design
Associates of Science Degree
F lorida State College of Jacksonville FL
Architecture/Business
Associates of Ar t Degree
F lorida State College of Jacksonville FL
Currently pursuing a BS degree in Supervision and Management
C ERT I F ICAT IONS/ RECOGN I T IONS
U nited States Army
I received a certificate for perfect attendance and adherence completion as well as peer
t raining.
I successfully completed 6yrs active duty, constantly excelling in rank in the United States
A rmy exiting my active service in the top class of my unit. Completed Sgt. t raining with
exemplary status in 2012
GC Services
I have been recognized for meeting and exceeding my monthly budget and being a team
p layer. I succeeded in making MT manager t rainee position within 6 months of hire date.
Convergys
Customer Service Representative Collections Training Certificate and Exemplary Support
Specialist
Maintained a 97% for monitored calls and agent yield and attained 10 compliment calls
f rom customers average per week
References furnished upon request
Contact this candidate