Customer Service Administrative Assistant
Resume:
Jessica L. DeJesus
**** ******** ****, #*** ? North Olmsted, OH 44070 ?
216-***-**** ***************@*****.***
Objective
To achieve an Accounting/Administrative position where I can utilize my
organizational, customer service, communication and project management
skills to positively impact a growth-oriented company.
Profile
Motivated, personable business professional with a very diverse background.
Diplomatic with professionals and non-professionals at all levels.
Accustomed to handling sensitive, confidential records. Demonstrated
history of producing accurate and timely reports. Flexible and versatile-
able to maintain a sense of humor under pressure. Thrive in deadline-driven
environments. Excellent team-building skills.
Skills Summary
o Accounting/Bookkeeping
o Payroll
o Front-Office Operations
o Professional Presentations
o Project Management
o Report Preparation
o Proficient in Spanish
o Written Correspondence
o Computer Savvy
o Client Services
o Type 90+ wpm
o Scheduling
o Marketing & Sales Support
o Human Resources
o Internet & Research
Employment History
Easy2 Technologies (Cleveland, OH)
2010-Present
Payroll/Accounts Payable & Receivable/Office Coordinator/Human Resources
o In charge of accounts receivable, billing, and reconciliation of all
business accounts
o Responsible for payroll for 40+ employees
o Efficiently organized the execution of supplying all departments with
office supplies and successfully stayed within departmental budgets
o Successfully found better monthly parking rates for employees that saved
each of them $250.00 a year
o Successfully worked with Executives to plan Monday morning meeting
presentations - these meetings are for all departments and has improved
communication and made sure each departments concerns are addressed
o Took initiative and created new hire packets, implemented orientation and
improved presentations
o Created perspective client contracts and wrote new job notifications for
executives
o Event Manager for Easy2 Technologies; which included a variety of
professional black tie functions, office outings, new hire orientation,
benefit orientation, and client appreciation events
o Successfully managed company travel arrangements in a timely manner
o In charge of organizing and communicating company news with all
employees, clients, and vendors with a high degree of results in customer
satisfaction
Aerotek (Cleveland, OH) 2009-2010
Administrative Assistant/Sales Support Coordinator
o Successfully worked with new hires, presented orientation information and
fielded new hire questions to correct departments with a high degree of
accuracy
o Improved drug testing process with a high degree of customer service and
empathy
o Upgraded processing of payroll checks by implementing a more timely way
to disperse to employees
o Enhanced file system and assisted not just one, but all departments with
a high degree of organization
o Maintained inventory of office supplies, and kept managers within their
budget, which cut cost by 40 %
o Assisted with data entry of personal data updates in PeopleSoft and
trained interns how to use PeopleSoft
o Worked with Human Resources department to make sure orientation packets
were processed accurately
o Responsible for timely processing of tax credit forms and other state
required forms
o Problem solved internal and external employee issues; questions on
workplace rules, customer information, administrative questions, and
company praise and complaint
o Became administrative guru to all departments
o Communicated effectively taking on the role of liaison between employees
and the corporate office
***Reason for leaving: Staff was down-sized
Total Eclips (Parma, OH)
2006-2009
Administrative Assistant/Assistant Manager
o Handled all incoming calls with a high degree of customer service
o Created and upheld a system of scheduling appointments
o Maintained calendar's and coordinated travel arrangements for stylists
o Composed correspondence and marketing materials
o Managed and implemented all events for the company from start to finish
o Created partnerships within the community to increase attendance at
events
o Established relationships with caterers and other vendors to achieve
better service
***Reason for leaving: Position went from full-time to part-time
S. Rose Company (Cleveland, OH)
2004-2005
Client Service Specialist/Sales Support Coordinator
o Created and maintained proposals, as well as additional work necessary to
assist the team with potential projects and clients
o Organized and kept system updated from start to finish and made changes
as necessary
o Checked acknowledgments to ensure accuracy of order, product specs, ship
dates, and shipping address
o Coordinated the delivery of product to site by requesting proper
delivery/ship dates and followed up with the manufacturer(s) on those
dates
o Accounting practices such as processing payment of payables and invoicing
customers
o Coordinated and executed office luncheons, banquets and parties
o Successfully communicated with all vendors to achieve a successful event
and increase attendance
o Relieved receptionist and handled phones, etc. during lunch break
***Reason for leaving: To take care of an ill family member full-time
Integrated Consulting Services (Cleveland, OH)
1998-2004
Client Service Specialist/Administrative Assistant
o Edited and produced accurate correspondence for representative's
o Supported and assisted Customer Service Representative's with FROI's, C-
84's, C-9's
o Problem solved for CSR's escalated issues
o Accurately entered multiple records and court documents into system
including Records of Proceedings on strict deadlines
o Created mail room system that helped appropriate departments and
employees receive correspondence quicker
o Accurately prepared and delivered files for hearing to company attorney
o Assisted and trained new personnel on departmental standards of office
operations
o Communicated and arranged with executives and employees on meeting
agendas, times, and issues
***Reason for leaving: Seeking more of a challenge/growth
Education
o Bryant & Stratton - Parma, OH
o Continuing career enhancement education through HP on-line courses
Computer Skills
Quickbooks, ADP, PeopleSoft, Microsoft Applications (Word, Excel, Access,
PowerPoint), Internet Applications, CRM Software, JD Edwards, AS 4000,
Gates 2000, Impact, AFS/Sims, Lotus Notes 123
References Available Upon Request
Contact this candidate