Customer Service Quality Assurance

Location:

Posted:

May 21, 2013

Bryan Dick

330-***-**** • *****.******@*****.***

OBJECTIVE

Obtain a position within the company where I can maximize my management,

quality assurance, program development skills and experience.

EXPERIENCE

Assistant General Manager- Fairfield Inn & Suites

Dec. 2008 – Present

521 West Dussel Dr. Maumee Oh 43537

Maintain high quality customer service while maximizing revenue

• Coordinating daily, weekly and monthly reports in an accurate manner

• Constant managing of the P & L and budget, cost controls

• Constant contact with customers regarding billing and inquiries

• Inventory for the purpose of verifying stock and identifying losses

• Acquiring groups and new business for property

• AP/AR

• Delegation of duties as a working supervisor

• Processing payments while giving outstanding customer service

Guest Service Agent- Country Inn & Suites

July 2006 – Dec. 2008

541 West Dussel Dr. Maumee Oh 43537

Ensure customer satisfaction while accurately placing reservations

• Greets, registers, and assigns rooms to guests

• Answers and routes calls as appropriate

• Promptly and effectively deals with customer requests and complaints

• Assists with sales and marketing efforts as directed by the General Manager

• Handles confidential information, including customer records, with a high degree of integrity

EDUCATION

Owens Community College-

Associates Degree May 2006

Business Administration

SKILLS

• P & L and budget managing

• Cost controls

• Advanced computer experience including Microsoft programs

REFERENCES

References available upon request.