Customer Service Representative
Resume:
HOLLY FRANKLIN
*** *** ******* **., ******* ISLAND, FL 32953
********@***.***
Objective To obtain a permanent position in a growing company
and use my 12 years of experience to succeed in a
full time position
Experience Customer Service Representative/Catastrophe
Adjuster
8/12 - present - Liberty Mutual Group
Answer customer service calls
Determine coverage and review endorsements
Address emails, data entry and send correspondence
Training in Exactimate classes for supplement
adjustments
Stop check payments and reissuance of checks
Customer Service Representative/Catastrophe
Adjuster
4/11 - 12/11 - Liberty Mutual Group
Adjust contents claims, request Police Reports,
make payments
Contact insured, confirm damages, answer customer
service calls
Determine coverage, investigate claim, research
applicable endorsements
Review estimates, process payments, send denial
letter if necessary
Address emails, data entry, send contact letters,
etc.
Refer subrogation claims, as necessary
Call Center Customer Service Representative
12/10 - 4/11 Ricoh Corp.
Receive 150 incoming calls for business machines
that need service
Data entry
Give the confirmation number
Order supplies - confirm supply orders and
deliveries
Customer Service Representative/Catastrophe
Adjuster
9/2008 - 9/10/10 Liberty Mutual, Lake Mary, FL
Contact insured, discuss damages, arrange
inspections
Review dwelling estimates, determine coverage and
process payments
Answer Customer Service calls, address e-mails,
compose denial letters
Address Subrogation, if necessary
Adjust contents claims, order Police Reports,
research pricing
Stop check payments and reissuance of checks
Front Desk Secretary
10/07 - 9/2008 Re-Max Service Team, Merritt
Island, FL
Answer incoming calls, transfer calls to agents,
customer service
Schedule showings, enter new listings in MLS,
postage handling
Prepare bulk mailings, meet and greet walk-ins,
other various duties
Customer Service Representative/Adjuster
12/05 - 8/06 Freestate Staffing (REM),
Maitland, FL
Contact insured, dispatch field adjuster, review
estimates
Determine coverage, process payments or prepare
denials
Answer customer service calls, address e-mails,
data entry
Customer Service Representative/Catastrophe
Adjuster
8/04 - 11/05 NCA, Inc., Maitland, FL
Contact insured, determine coverage, dispatch field
adjuster
Answer e-mails, prepare payment and denial letters,
process payments
Answer customer service calls
Education Crown Business Institute, Brooklyn, NY
1989 - Data Entry Operator
Curtis High School, Staten Island, NY
1984 - GED
Skills - 70 wpm typing, Microsoft Office, data
entry, customer service, Active 620 All-Lines
Adjusters license
Licenses
LICENSED IN FLORIDA - OBTAINING ADDITIONAL LICENSES
and certification in Flood and Wind Mitigation
Contact this candidate