Customer Service Manager
Resume:
TERRY SAXON
Brooksville, FL *4602
*****.*****@*****.***
LCAM
EXPERIENCE
July 2008 present
Camper’s Holiday Travel Park
Park Manager
Account for property operations with oversight of the day to day management.
Manage and maintain the needs of over 450 people during our peak season single handedly as this position
only allows for one person.
Coordinate the board members, property manager, and maintenance men in the day to day operation of the
condo association.
Responsible for the maintenance the association website, condo listings and rentals, reservations, condo fees,
electric charges, numerous operating systems and gate security system.
Handle thousands of pieces of mail per day, both on site and for forwarding to our seasonal residents.
Develop and distribute all correspondence to the residents in the proper time allowed in the bylaws.
Customer focused with strong problem solving skills and good business acumen.
Develop, implement and maintain a resident retention program to deliver the highest quality service to all
residents.
January 2004 December 2005
J. P. Morgan Chase
Service to Sales Representative
Maintained communication to established clients to ensure successful business development and promote
exemplary customer service.
Developed and implemented effective client relationships and developed new accounts.
Increased revenue of existing accounts through suggestion of additional products.
Cross sales of additional products and services.
July 1997 April 2002
Aegon Equity Group
Case Coordinator
Communicated with the underwriters and coordinated the various aspects of insurance underwriting.
Ensured compliance laws were always adhered to.
Maintained complete and accurate documentation for all underwriting activity.
Developed highly effective client relationships with broker/dealers.
SKILLS
Windows, Word, Outlook, Internet Explorer, Campgroundmaster, Doorking, Adobe X, Xcharge
EDUCATION
Bauder College
Atlanta, GA
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