Customer Service Administrative Assistant

A ngelina M. Flowers

**** ********* ** *******, ** 48881

616-***-****

EMPLOYMENT HISTORY

American Autocoat, Inc, Hudsonville MI

Accounts Receivable/Inventory Control 12/5/2012- Present

• Provide follow-up customer service and answers routine inquiries

• Produce weekly and monthly reports as required

• Handle past due accounts, collections, billing questions, and input of new customers

• Misc. duties as assigned

• All accounts receivable duties, including all cash, check, deposits

• Maintain inventory data integrity and track accuracy of inventory

• Daily Data Entry of all Accounts Receivable transactions into Excel

• Maintain petty cash fund, recording expenditures in proper accounts.

Litehouse Inc, Lowell, MI

Office Coordinator/Administrative Assistant 10/2007 - 09/2011

• Prepare bank deposit slips and deposit funds as required.

• Enter and maintain daily backlog for billing purposes and update after billing is complete

• Contact clients to provide field an accurate operation verifying schedules and receiving purchase orders.

• Activities to the office staff,to include, but not limited to filing, telephone answering techniques, preparation of

documents, record retention, duplication, faxing, mail distribution, and ordering of supplies.

• Follow up on client inquiries and complaints.

• Implement project initialization and set-up, assigning project numbers, creating folders and project files.

• Coordinates office projects to achieve efficient office flow and employee productivity, training, supplies, office

equipment maintenance and repairs, housekeeping, facility maintenance/management.

AAA, Grand Rapids, MI

Dispatching/Call Center 10/2004 - 02/2007

• Dispatched tow trucks out to members in need of emergency roadside assistance

• Answered incoming calls from contractors, and members

• Analyzed, evaluated and resolved customer and contractor issues

• Responded to members needing information and education concerning benefits, and eligibility

• Dispatched, Analyzed, evaluated, educated, resolved Customer, and Contractor Issues

• Completed secretarial duties, such as answering phones, Create files and maintain files of contractors

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SKILLS AND ABILITIES

• Strong Organization Skills

• Microsoft Word, Excel, and Outlook

• Excellent Customer Service Skills

• Positive, Upbeat Personality

• Ability to multitask

• Excellent 10Key

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