Erica Lee Freeman
****A Severn Rd.
Severn, MD **144 US
Day Phone: 202-***-****
PSOB Control Desk Assistant - As a member of The PSOB Office it is an honored to review the nearly
700 claims submitted each year on behalf of America's fallen and catastrophically disabled public safety heroes and their loved ones.
Department of Justice/Public Safety Officers’ Benefits Office (PSOB)
Washington, DC United States
1999 - Present
-Return all PSOB telephone calls, emails, and other communications, providing accurate information to agencies and survivors regarding PSOB processes related to filing claims.
-Communicate often within the PSOB Office on pending cases to ensure cases continue to move as
quickly as possible through the review process.
-Serve as PSOB liaison in partnership with Lockheed Martin to identify, assess, and address issues
regarding the efficiency of the PSOB case management Workflow (tracking system) to meet functioning
requirements and effective program management.
-Quality control all new case documents, correspondences, and forms for accuracy prior to
routing for action.
-Independently evaluate and assess the functions of the Control Desk, implementing efforts to improve efficiency and effectiveness.
-Lead the team in creating and maintaining PSOB’s first Policies and Procedures Manual.
-Address budget issues of prepared and submitted payment requests to the U.S. Department of the
Treasury following approval of death, education and disability benefits claims.
-Compose and edit correspondence for a variety of claim actions.
-Maintain records in the PSOB Workflow, regarding information, developments, and case movement
among outer- and inner-offices.
Encore Management Government Contracting
Silver Spring, MD United States
1997 - 1999
-Operated high volume switch board, analyzing and responding to inquiries pertaining
to requirements needed to obtain munitions licenses.
Human Resources Assistant/Intern
Rosslyn, VA United States
-Interacted with vendors to obtain office resources and processed procurement forms. Provided
responses to internal and external inquiries.
-Instructed employees on how to obtain federal employee benefits.
-Maintained personnel data and organized documented accounts of personnel proceedings.
-Outlined important organizational issues to pin point areas of improvement in the flow of work and
-Compiled public and private personnel directories.
Booz-Allen & Hamilton
Greenbelt, MD United States
-Responded to inquiries from constituents pertaining to Booz-Allen’s role in NASA space launch
-Drafted and maintained a schedule of space launch missions using the application FastTrak and
inputted data reflecting mission expenses and logistics to be simulated and tested in the Booz Allen
End-to-End Architecture Model, 'BEAM.'
Prince Georges Community College Largo, MD United States
Some College Coursework Completed
Credits Earned: 16 Semester hours
Major: Criminal Justice
Job Related Training:
•Project Management Principles
•Cardiff Forms Liquid Office
•Effective Listening and Memory Skills
•Windows XP and Outlook 2002
Awards and Recognition:
•Spot Award (2000) $400 - For developing a matrix used by the Attorney General to expedite the
process of BJA's Community Prosecution Planning grants.
•Spot Award (2002) $500 - For assisting in expediting the payment of claims under the Public Safety
Officers' Benefits (PSOB) Program to aid the families of police officers and firefighters killed in the terrorist attacks of September 11th.
•Spot Award (2003) $500 - For devising a new time and attendance form during a major BJA
reorganization. Also for overseeing the continued operations of the Strategic Response Center post
•Spot Award/Time-Off Award (2006) $250/16 hours – Improved the efficiency and effectiveness of the
PSOB Control Desk.
•Spot Award/Time-Off Award (2008) $250 – Improved the efficiency and effectiveness of the PSOB
•Spot Award/Time-Off Award (2009) $250/35 hours – Improved the efficiency and effectiveness of the
PSOB Control Desk.