Customer Service Administrative Assistant

Monique Dobbins

Cell Phone: 228-***-**** Email: ************@*****.***

Education:

• Master of Science in Strategic Communication

Troy University, eTroy January 2013 - present

• Bachelor of Science in Psychology and Fine Arts

Troy University, Troy, Alabama - May 2012

• Associates of Arts (General Studies)

University of West Florida, Pensacola, Florida - May 2010

Related Experience:

• Innisfree Orange Beach, AL/Gulf Breeze, FL/Pensacola, FL

Holiday Inn Express-Orange Beach Social Media Coordinator

- Manage property Facebook page, Trip Advisor, and online individual reservations

- Respond to all feedback, providing service recovery for any negative feedback

- Promote Facebook comments and “Likes” in person on the property

- Create and advertise weekly promotions and giveaways

- Mail merchandise to winners

- Photograph and edit guest and property pictures for media use creatively

- Assist staff with all front desk tasks when needed

• Massage Envy Pensacola, FL

Front Desk/Sales Associate

- Greet clients and assist them with all inquiries/Check in/out guests

` - Schedule appointments working with over 40 therapist’s schedules/specialties

- Navigate Millennium software

- Market all company promotions and specials

- Sell memberships, gift cards, and merchandise according to pre-set goals.

Monique Dobbins

• Alpha Kappa Alpha Sorority Inc. Troy, AL

President and Secretary of the Chapter

- Planned and organized all sorority functions, including securing venues and marketing events

- Responsible for creating or outsourcing all public media involving the chapter

- Managed chapter book/record keeping duties and committees.

- Budgeted for the chapter and oversaw all fundraising efforts

• Troy Parks & Recreation (City of Troy) Troy, AL

Front Desk Receptionist / Summer Crafts Counselor

- Managed all aspects of customer service in a timely, professional, and friendly manner

- Handled requests and coordinated scheduling for facility reservation and rentals

- Promoted, marketed, recruited, and sold facility and program memberships

- Served as counselor and instructor for the recreation department’s Arts and Crafts program

- Worked as administrative assistant handling the facilities secretarial and receptionist duties

Memberships /Leadership

• Alpha Kappa Alpha (AKA) Sorority Inc. (member since 2010)

Mu Alpha Chapter President and Secretary 2011-2012

• Collegedale Church of Christ Student Center

Outreach Team (Marketing for Christian Student Center)

Honduras Missions Summer 2011

• National Pan-Hellenic Council (NPHC) Troy University

Treasurer 2011 – Budgeting / Fundraising/Event Planning

• Member Psi Chi - International Honor Society in Psychology

• The Honor Society of Phi Kappa Phi

• NSHSS 2007-Present

Monique Dobbins

• Collegiate Intramural Flag Football and Volleyball Captain

Awards/Recognition

• Cultured Pearl Recipient (National sorority scholarship and leadership Award)

• Mildred Brown Davis Scholarship Recipient 2010

• Presidential Scholarship recipient University of West Florida 2008-2009

• Florida Bright Futures Scholarship Recipient 2008-2010

Community Involvement

• Noble Manor Assisted Living Volunteer 2011-2012

• House of Ruth Domestic Violence Shelter

Clothing Committee Chair Fall 2010

• Sickle Cell Disease American Association Advocate Spring 2012

• American Heart Association Campus Outreach Coordinator Spring 2012

• American Cancer Society “Walk for a Cure” Participant 2008-2012

• Pensacola Humane Society’s UWF Fun Fair fundraising committee chair Fall 2008

Skills

• Hablo un poco Español

• Multi-tasking

• Experience creating, coordinating, and executing events

• Experience writing and editing exceptional articles, case studies, and presentations

• Strong oral and written communication, including skill in public speaking

• Computer Applications (strong proficiency in Microsoft Office: Power Point, Excel, Word, etc. & proficient

with Apple devices and all social media)

• Proven ability to handle pressure and work with-in required time demands.

Monique Dobbins

~ Personal and Professional References furnished upon request ~

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