Engineer Technical Support

AMALA NETHRA C

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Kaviyarasu Kannadhasan Nagar,

Kodungaiyur,

Chennai – 600 118

**********@*****.***

Mobile: +91-917*******

PROFESSIONAL SUMMARY

About 2 years 5 month years of experience in HR Recruitment and in IT for Customer Support and

Technical support for Laptops & Desktops.

Professional Experience Profile

• Worked as HR Recruiter in ALPS MANAGEMENT CONSULTANTS

• Worked as Software Support for All type of Dell Desktops, Laptops.

ACADEMIC QUALIFICATION

• B.A. Sociology

Stella Maris College 2011

Chennai-86

• Dip. in Music

Sri Raja Annamalai Mandram 2010

Chennai-108

• Twelth

Sri Visa Matriculation Hr. Sec. School 2008

Chennai-79

• Tenth

St. Joseph Matriculation Hr. Sec. School 2006

Chennai-118

TRAININGS ATTENDED:

• Computer Hardware and Software training in Dell.

• Training on Scanners & Printers.

• Trained on Dell Laptops and Desktops.

• Trained on all the Internet related issues.

• Trained on the network related issues.

• Trained on the wireless internet connectivity issues.

• Trained on the communications skills for handling different customer moods

• Trained on Virus removal

• Total Quality Management [College].

• Time Management [College].

• Swot Analysis [College].

• Bharat Scouts and Guides Serving God and Nation [School].

PROJECTS HANDLED

PROJECT : DELL ON CALL SUPPORT IN SITEL

Technologies

Software, Networking

Team Size 15

Client DELL SOLUTION STATION Support

Description:

Dell Company is the Major Desktop and Laptop Dealer in World where SITEL provides the

Software Support for Desktops, Laptops.

2 Years and 1 months of experience in SITEL as Technical support engineer All desktop, Laptop

and Software which also includes Network issues such as adding Users to the workgroups.

Role : Technical Support Engineer,

Handling the DELL Desktop, Laptop Software troubleshooting.

•

Frontline support for OS Issues.

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Handling Escalation Calls of the Team and Analysis of the Issues for Process Documentation

•

Training the New teams on Product, Process and also on Sales.

•

Calling Customers to know the feedback of the calls taken by the team and rectifying the

•

Mistakes done by the Engineer

ALPS MANAGEMENT CONSULTANTS

• Recruited Candidates for job placement in IT and ITES Sectors [April 2010 to August

2010].

PERSONAL PROFILE

NAME AMALA NETHRA .C

Fathers Name Christopher . A

DOB 28th Sep 1987

Sex Female

Nationality Indian

Permanent Address 4/63,

Kaviyarasu Kannadhasan Nagar,

Kodungaiyur,

Chennai – 600 118.

Contact this candidate