Manager Management
Resume:
Todd Cagle
Sidney, OH 45365
*********@**.***
INFORMATION TECHNOLOGY PROFILE
Over ten years of hands-on experience in Information Technology
demonstrating strong skills in hardware, software, and network
infrastructure. Additional expertise in project management, industry
compliance specializations, and security (hardware, software and
infrastructure). High proficiency in troubleshooting, identifying and
analyzing complex processes along with exceptional ability to develop and
implement solutions.
Technical Knowledge
Hardware: Dell PowerEdge Servers, EMC SAN, HP Left-hand SAN, Cisco Call
Manager VoIP PBX, Cisco Gateway's Switches & IP Phones Wireless
Access Points, 3Com Switches, HP Switches, Dialogic Cards, HP
Dell Lenovo PCs and laptops, Ricoh & Sharp multifunction
printers, AltiGen VoIP PBX, Raritan KVM & PDU, Tripplite, APC,
SonicWall, Mac, Ingate SIParator, Brocade
Software: SQL Server, Microsoft Office Suite, Microsoft Visio, Microsoft
Project, SolarWinds, Web helpdesk, SharePoint, Team Foundation
Server, VMware, HyperV, Symantec Backup Exec, McAfee Antivirus,
Symantec Endpoint Protection, Oracle, NetSuite, Hurricane MTA
Server, Titan FTP Server, Navisphere, PowerShell, Cisco UCCX &
UCM
Platforms: Windows Server 2012/2008/2003/2000/, Windows XP/7/8, Red Hat
Linux, OS X Server, OS X, DOS, Cisco IOS, VMware, NetSuite
ERP/CRM
Networking: LAN / Wan Admin, WLAN, VPN, TCP/IP, SIP, QOS, DNS, SNMP, SMTP,
POP, DHCP, WINS
Technology: Voice over IP, VoIP call processing, Least Cost Routing (LCR),
SIP trunking, Toll-free Routing, web services, multi-site WAN
network infrastructure design using MPLS, LAN design with remote
offices, Data Center/Co-lo design and management, Unified
Communications, Disaster Recovery (DR), CRM
Employment History
One Call Now / My Team1 LLC, Troy, OH
2002 - 2013
Position held: Information Systems Manager
Responsibilities/Accomplishments:
. Provided executive technology consultation, implementation and support
to help grow this startup company from annual revenue of $100,000 to
$18M (present)
. Designed and negotiated contracts for, implemented, and managed six (6),
tier III co-locations to house $3.5M of enterprise class hardware
(application servers, SAN, switching infrastructure, power, etc.)
. Managed $1M annual IT budget and successfully negotiated with multiple
vendors to consistently stay below budget while maintaining relationships
for hardware, software, and outsourced services
. Managed staff of 10+ technicians and effectively delegated
responsibilities to enhance their professional growth
. Developed strategic direction, wrote documentation for planning and
roadmap for Integrated ITIL processes, and PCI compliance, FISMA security
and Disaster Recovery, also performed routine audits of systems and
software
. Strategically designed, developed, installed, tested, and maintained
all aspects of company's multi-site network and customer-facing
applications with uptime of 99.99%
. Managed four (4) internal, and six (6) co-location network
infrastructures including: firewalls, servers, switches and telephony
equipment
. Designed and oversaw all server management, including: telephony
communications SIP servers, email broadcast servers, Least Cost Routing
servers, telecom application servers, webservers, DNS services, Network
Registrar services
. Designed, implemented, and managed Enterprise class EMC storage array
network (SAN) for multiple sites, including high availability Microsoft
SQL database, using Microsoft Clustering services
. Designed, implemented and managed Microsoft Active Directory forest and
child domain environment including migrations and upgrades to Microsoft
2008 R2 Server schema; investigated and proposed upgrade to Microsoft
2012 Server for added security and stability
. Designed, implemented and managed virtualization & cloud environments
using VMware ESX, and HP Left-hand ISCSI SAN, consolidating 20+servers
. Recommended and implemented NetSuite a global cloud based ERP and CRM
system for corporate financial reporting and customer management
. Designed, implemented and managed disk-to-disk multi-site backup strategy
and policies; migrated from tape technology, which saved valuable time
and cut traveling cost by 50%, savings of $15k annually
. Designed, implemented and managed, network performance and applications
monitoring, creating baselines utilizing industry standards as best
practices, using Solar Winds APM, NPM software
. Responsible for hardware and software installation, maintenance and
repair; also provided technical support for all users at the Main and
Branch offices, and remote sales force telecommuters
Live Steam Works / My Team1 LLC, Troy, OH
2002 - 2003
Position held: Director Business Development
Responsibilities/Accomplishments:
. Developed New Start up business in Streaming Media industry and
Telecommunication's Industry
. Designed and layout of website, and monitoring engines for Stream
Guard product
. Developed new customers and relationships with vendors and contractors
. Attended trade shows, built great client relations
. Managed all technology for both startup ventures
Amos Hobby Publishing, Sidney, OH
2000 - 2002
Position held: E-media Support Specialist
Responsibilities/Accomplishments:
. Managed all online metric measurements for direct marketing efforts
including online
advertising, paid search and SEO, and email campaigns
. Made ongoing recommendations for improvement and optimization to
multiple websites
. Provided weekly & monthly web activity/tracking/lead status reports
. Sold Ad banners and helped designers with concepts on the Pay-for-
Click advertising
EDUCATION
Edison State Community College, Piqua, OH
Associate of Applied Business, Network Computer Management
TMC U SIP Certified
DELL EMC SAN Certified
Cisco Networking Academy Coursework
Coursework - in SQL 2005 Implementation and Maintenance, Project Management
Pursing CCNA certification
References gladly furnished on request.
Contact this candidate