Office Data Entry

Rosanna Vara

**** ****** ******

San Bernardino, CA 92407

Number 909-***-****

***********@*****.***

Objective To secure a position in an organization where more than 13 years of customer

service and office management experience will add value.

Experience

02/12 05/13 Springboard Non Profit Credit Management $16.00 Riverside, Ca

Foreclosure Prevention Specialist

• Multi phone line system

• Clerical, Office organization and record keeping

• Analyzing data provided, budgeting

• Providing recommendations for foreclosure prevention

08/10 09/11 Wells Fargo Home Mortgage $13.16 San Bernardino, CA

Collections

• Answer customers inquires regarding mortgage loan, explaining letters sent

• Calling borrowers to collect mortgage payment, Taking payments

• Collecting financial information for Home Preservation Specialist

• Assisting filling initial application for repayment plans, loan modifications

• Notating accounts with workout options, sending information letters

01/10 04/10 Wells Fargo Home Mortgage $13.50 San Bernardino, CA

Call Center Representative Skill I

• Answer customers inquires regarding mortgage loan, insurance and payments

• Outbound calls, inbound calls, multi line system

• Office organization and record keeping

• Initializing payments over the phone and electronic debits

08/08 06/09 Loma Linda University $14.00 p/h Loma Linda, CA

Patient Care Coordinator

• Greeting and directing patients to other departments

• Answer phones, inquiries regarding billing and insurance

• Outbound calling for making and rescheduling appointments

• Auditing medical charts, as well as standard data entry

• Scheduling meetings between the students and the Instructor

12/00 10/07 Arrowhead Credit Union $14.72 p/h San Bernardino, CA

Call Center Service Representative 2/Technical Support

• Assist members, agents, and branch staff by phone and internet messaging with monetary and non

monetary transactions under limited supervision

• Member escalation calls, Resolve member disputes by phone and internet messaging

• Troubleshoot phone, PC problems and membership account problems

• Work with other branches and departments to resolve any pending issues

• Office organization and record keeping

Education

1998 1999 San Bernardino Valley College

General Education

Skill Summary Critical thinking, word processing, knowledge of Microsoft Windows and Office, bilingual in

English and Spanish (writing and speaking)

References available upon request

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