Customer Service Management
Resume:
M. Sue Bateman
*** ****** ******* ****. # ***, Alameda, CA 94501
Phone: 510-***-**** Email: ***********@***.***
Professional Summary
Strong management skills with ability to coordinate and manage several departments. Extremely personable and responsible. 21 years experience working and managing a fast paced multi-faceted business. Solid team player that enjoys mentoring staff to reach their potential.
Skill Highlights
Exceptional management and leadership skills
Understands and communicates “sense of urgency” to accomplish goals
Can identify analyze and provide business solutions
Excellent communications skills to both staff and clients
Takes pride in developing and maintaining vendor relations
MS Windows proficient
A/ P & A/R proficient
HR & office administration management skills
Customer Service management
Facilities Management and contract negotiations
Daily warehouse management and operations
Work Experience
Operations Director-Standard Process of No. California, Inc.
May 1990 to July 2011
**Managed daily operations to insure health related business operated at peak performance to meet its commitment to provide superb customer service and maintain same day shipping policy to professional accounts. Supervised and provided leadership for several department managers and staff. Served as an effective resource for management, human resource problem solving. Monitored daily financial in coordination with accounting and management and contributed to long term organizational planning and strategy.
**More detailed job description upon request.
Retail Management-Markie Bros. Inc.
May 1985 to April 1990
**Managed 2 small retail stores. Responsible for staffing, inventory purchase, strategic planning, accounting, marketing and small business development.
Education and Training
Community Colleges: American River College, Sierra College, College of
Alameda
General Studies: Emphasizing general education, marketing, speech, art and computer studies.
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