Customer Service Administrative Assistant
Resume:
Dalia Villafranco Vargas
Houston, Texas 77089
C - 832-***-****
Alternate - 832-***-****
Bilingual - English/Spanish
Type 50 wpm
OBJECTIVE
To be employed in a company that will utilize my experience and skills in order that I may
be an asset to that company’s success. To be employed by a company that will allow room
for growth and advancement.
EXPERIENCE:
BRETTHAUER AND RAMIREZ STAFFING – Houston, Texas, April 2011-May 2013
Receptionist – Garden Terrace Alzheimer’s Nursing Home – Answered telephone inquiries
and transferred them to the appropriate personnel. Greeted and directed the public and
answered any questions concerning the facility and services offered.
Project Secretary - S & B Engineers and Constructors, LTD – Processed, organized, and
checked both electronic and hard copy documents before generating hard copy folders for
BP Texas City Refinery.
CSR/Administrative Assistant – Grocers Supply Company – Answered inbound calls in the
Customer Service Department with inquiries about estimated time of arrival for deliveries,
product availability and cost, and refunds. Also transferred calls to various departments as
was requested. Posted products that were to be returned. Processed payroll for drivers in
the Meat Department at the Freedman location. Duties also included filing, scanning, and
faxing of various documents.
HOSPITAL COURIERS CORPORATION – Houston, Texas; March 2010 – January 2011;
Dispatcher/Courier
Dispatched calls for delivery and pick up of specimens, medical records, supplies, and other
items as was needed within the Houston Medical Center and surrounding areas.
COMCAST - Houston, Texas ; November 2009 – March 2010; Bilingual Customer Service
Representative - Billing
Worked in the Billing Department. Posted payments for services as requested from
customers in an inbound call center. Set up appointments for new service and additional
services on existing accounts.
DISH NETWORK - Alvin, Texas ; April 2008-September 2009; Dispatcher
Dispatched calls for DISH Satellite installations in the El Paso, Texas, Dallas, Texas, and
the New Mexico areas. Answered inbound calls from customers' requesting information on
the estimated time of arrival of the technicians, added on services, and generated service
changes and trouble calls from the customers.
CITY OF HOUSTON - HEALTH DEPARTMENT - Houston, Texas; November 1999 -
January 2004 - Senior Dispatcher
Dispatched calls to the Animal Control Officers according to priority of the call, key map
location, and nature of the call. Translated from Spanish to English for the non-English
speaking community. Typed up memos and employee evaluations for the supervisors.
Assisted HPD officers in providing Animal Control Officers to assist them with animal pick
up whenever needed.
HARRIS COUNTY CHILD SUPPORT - Houston, Texas; April 1998 - August 1999 - Child
Support Clerk
Posted child support payments at the payment window and payments received in the mail.
Researched the interim report for any misapplied payments and applied them to the
correct accounts. Printed out turnaround checks for those payees who requested their
payment at the payment window.
TEXAS DEPARTMENT OF HUMAN SERVICES - Houston, Texas; March 1996 - April
1998 - Clerk III/Scheduler
Scheduled appointments for TANF, Food Stamp, and Medicaid eligibility.
Translated from Spanish to English for the non-English speaking clients in verbal and
written form. Answered questions for clients regarding eligibility.
EDUCATION
National Court Reporting Institute - Houston, Texas - March 2006 to present
Court Reporting Institute of Houston - Houston, Texas - January 2004 through December
2005
Houston Community College - Houston, Texas - June 2002 through August 2003 - 16 credit
hours.
SER - Jobs for Progress - Houston, Texas - July 1994 through December 1994 - Basic
Computers Certificate, General Office Procedures Certificate
University of Houston - Houston, Texas - May 1985 through June 1985 - GED
Contact this candidate