Customer Service Sales

Michaela D. De Jesus

** ****** ***** ******* ****, VIC 3976

Email Address: ********@*****.***

MB: 040*-***-***

POSITION APPLYING FOR.

Objective: To secure a Sales/Customer Service/Training Coordinator/Call

Center Agent position with the opportunity for growth that will utilize my

experience and education.

SKILLS & CAPABILITIES

Proficient in MS Word, Excel, and PowerPoint, good working knowledge on the

internet, good communication and organizational skills, ability to work

with coordinate efforts of multiple departments, multi- task, can work

under minimum supervision.

TRAINING AND SEMINAR ATTENDED

Advance Customer Service Course (July 1998)

Personality Development (October 1998)

Microsoft Excel (1998)

Crowd and Crisis Management & Human Behavior (January 1998)

Effective Communication (July 2000)

Customer Service Seminar PTAA (August 2000)

Excellent Corporate Communication Skills (May 2001)

Media Training (2001)

Effective Business Writing Skills ( 2001)

Telephone Etiquette Campaign (2003)

Basic Call Center Training (2003)

WORKING EXPERIENCE

April 04, 2013- Present : CITADINES APARTMENT HOTEL

Lt. Collins St., Melbourne Australia

Position Held HOUSEKEEPING / ROOM ATTENDANT

Wednesday - Sunday ( Part time )

DUTIES RESPONSIBILITIES :

> Maintain high standards of cleanliness and presentation of hotel areas

and customer areas.

> Create and work to daily job lists from the room status list, arrivals

and departures list.

> Report any maintenance issues immediately to line manager, including

all furniture, fittings and equipment.

> Responsible for cleaning, organizing and restocking the guestrooms of

a hotel. Daily tasks include changing bed linens, dusting/polishing

furniture and wall hangings, emptying trashcans, vacuuming carpets,

sweeping and washing hard surface floors and cleaning windows and

mirrors.

May 12, 2013- Present : CAF MOKA

58, Beaconsfield Princess Highway VIC

Position Held STAFF

Sunday ( Part time )

DUTIES RESPONSIBILITIES :

> Scrub and polish counters, steam tables, and other equipment, and

clean glasses, dishes, and fountain equipment.

> Serve food, beverages, or desserts to customers in such settings as

take-out counters of restaurants or lunchrooms, business or industrial

establishments, hotel rooms, and cars.

> Replenish foods at serving stations.

> Prepare bills for food, using cash registers, calculators, or adding

machines, and accept payment or make change.

> Deliver orders to kitchens, and pick up and serve food when it is

ready.

> Serve salads, vegetables, meat, breads, and cocktails, ladle soups and

sauces, portion desserts, and fill beverage cups and glasses.

> Take customers' orders and write ordered items on tickets, giving

ticket stubs to customers when needed to identify filled orders.

May 2011-February 2013 : Teletech

Level 1 and 2 Robinsons Place Novaliches

Quezon City, Philippines

Position Held Technical Support Representative

DUTIES RESPONSIBILITIES :

> Answering inbound and outbound calls, diagnose and resolve technical

hardware and software issues involving internet connectivity.

> Interact with customers to provide and process information in response

to inquiries, concerns, and requests about products and service

> Gather customer's information and determine the issue by evaluating

and analyzing the symptoms.

> Research required information using available resources.

> Follow standard processes and procedures.

> Identify and escalate priority issues per Client specifications.

> Redirect problems to appropriate resource.

> Accurately process and record call transactions using a computer and

designated tracking software.

> Offer alternative solutions where appropriate with the objective of

retaining customers' and clients' business.

> Organize ideas and communicate oral messages appropriate to listeners

and situations.

> Follow up and make scheduled call backs to customers where necessary.

> Stay current with system information, changes and updates.

June 2010- March 2011: Ann Arbor Montessori School

El Grande BF Homes, Sucat

Paranaque City, Philippines

Position Held Primary School Teacher

DUTIES RESPONSIBILITIES :

> keep the children safe

> socialize the children

> teach the objectives of the grade

> take attendance

> communicate with parents

> grade children's work

> prepare lesson plans

> take into account all styles of learning

> deal with children who do not behave as you wish (solve problems in

the classroom instead of escalating)

May 1998 - 2005: WG&A Superferry

North Harbor, Philippines

Position Held Front Desk Officer (onboard Superferry

Vessel)/Purser/Sales Coordinator/Tours and

Groups Sales Officer (onshore job)

DUTIES RESPONSIBILITIES :

> Assist first class passengers check in and check out

> Assist in disembarking and embarking of passengers

> Announcing important message to passengers using the PA system

> Preparing special activities onboard

> Handle ticket inspection on all passengers

> Assist in group bookings

> Answer, screen, provide information, and take messages in response to

telephone calls

> and visitors, referring to other information sources when needed

> Perform related duties as to specific assignments

> Attend an exibit to promote Superferry tickets and group package

> Provide service to customers by answering questions, providing

information, making referrals, and assuring appropriate follow-through

and/or resolution

EDUCATIONAL BACKGROUND

College : CENTRO ESCOLAR UNIVERSITY

Course : Bachelor of Science Major in Tourism

Year Graduated : 1994 - 1998

CHARACTER REFERENCES

Upon request

Contact this candidate