Customer Service Pvt Ltd

CURRICULAM VITAE

RAJESH YELLA

S/O.Y.RAMA SATYANARAYANA

Mobile: 082********

D.NO:5-6/1-46, Market Street, Email:

***********@*****.***

Chittinagar, Vijayawada-9

OBJECTIVE:

Intend to build a career with leading corporate of hi-tech environment

with committed & dedicated people, which will help me to explore myself

fully and realize my potential. Willing to work as a key player in

challenging & creative environment in-order to believe in people

centricity.

EDUCATIONAL QUALIFICATION:

. Bachelor of Science (B.Sc) from Nagarjuna University-2007.

. Intermediate from Modern junior College-2003.

. S.S.C from Board of Secondary Education, Andhra Pradesh-2001.

PERSONAL SKILLS:

. Highly communicable with individuals or groups

. Fast learner and can adopt the new environment fast

. Affordable high pressure at the work environment

. Very enthusiastic to learn new things

PROFESSIONAL SKILL SET:

Technical Qualification: MS-Office,

Having good knowledge in:

MS - Excel

MS - Power point

EXPERIENCE:

. Currently Working at FIRST SOURCE solutions as a Customer Service

Associate Position in inbound process since MAR-22-2011...

. Good knowledge with telecom industry especially Vodafone products

&services

. Ability to deal with customer issues in a professional manner and to

diffuse any and all irate customers to the best of my ability.

. Good at identifying problem issues and reporting them to the dept.

supervisor with my suggestions to resolve issues.

. I am use to fast paced working environments and enjoys the challenge.

. High energy, resilience, and excellent time management skills.

. Work independently and in a team environments.

. Total Experience with FSL Vijayawada 25months

KEY ACHIEVEMENTS:

. Consistence PMS [Performance Management System] Topper for the

three months i.e. Oct, 2011 to Dec, 2011 in first source solutions

Pvt.Ltd.

. FCR [First Call resolution] topper in month of December 2011 First

source solutions Pvt Ltd.

. Quality Topper in the month of January 2008 in First source

solutions Pvt Ltd.

. Moved to Prepaid to prepaid PGC (Platinum, Gold and Corporate)

Helpdesk Executive then moved Escalation Helpdesk in the 25Months

from March 2011 to April 2013.

. Inspired Team Members out-perform themselves by adding initiatives

to them individually.

PERSONAL PROFILE:

Full Name : Yella. Rajesh

Father's Name: Yella. Rama Satyanarayana

Date of Birth : 7-8-1986

Gender : Male

Marital Status: Single

Nationality : Indian

Languages known: English and Telugu,Hindi

Interests & activities: Playing Cricket and Internet Surfing.

Date:

Place:

(Yella. Rajesh)

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