AS400 Computer Operations/Analyst

Kathy M Denton (Vernier)

*** ********* **** #***

Staunton, VA 24401

Phone: 540-***-****

******@*****.***

Employment History

Director AS/400 Computer Operations / AS/400 iSeries

**/**** – Current Trans-America Christian Marketing Co. Harrisonburg, VA

• Manage all aspects of office including, budgeting of equipment, office staff, files, reports, and daily

operations.

• Train personnel / users in all aspects of computer usage.

• Analysis and design of information services internal project management and client billing systems.

(IBM AS/400 System and network PC Servers)

• Coordinated development and utilization of IS Help Desk.

• Responsibilities included analyzing, managing, and processing external and internal client IT requests,

coordinating those into a central database using MS Project and MS Access.

• Operate and maintain computer equipment hardware, software including analysis on current) software,

various hardware, observe demonstrations on choosing new equipment for I.T. (IBM AS400 System &

Network PC Servers)

• Working with other departments to gather specifications and requirements in order to develop an

information services management system that allowed IT staff to work more efficiently resulting in the

production of accurate billing cycles for external clients.

• Analysis of office staff, phone systems, Xerox machines, computer operations maintain office files and

create new ones as necessary, manage supplies, create and maintain reports via manual files and

virtual files via AS/400 computer system.

• Start and complete projects for bid as requested by President/CEO of company. Responsible for

maintaining smooth running of office and personnel. Semi-annual and annual reviews of office

employees, including monthly reviews of part-time staff.

• Hiring and firing of staff as necessitated.

Distribution Center Computer Operations Supervisor

07/1995 - 05/1996 ARIS-Isotoner -Division of Sara Lee, Inc. Greensboro, NC

• North Carolina Distribution Center Plant / (IBM AS/400 System & Network PC Servers)

• New IBM AS/400 computer systems setup, training, and documentation for PKMS warehouse

management software.

• Coordination and communication with New York Corporate offices in order to facilitate an orderly and

prompt transition of Isotoner merchandise to the new Greensboro distribution center from New York

and the subsequent shipping of that merchandise utilizing computer resources.

• Responsibilities included all aspects of the computer department operations; attached peripheral

devices, security, disaster recovery, documentation, training, and 24 / 7 support for GATX and Aris

personnel, supervised Sara Lee inventory control audits and provided inventory control desk support

.

Kathy M Denton (Vernier)

107 Waterford Loop #306

Staunton, VA 24401

Phone: 540-***-****

******@*****.***

Distribution Center Computer Operations Supervisor

08/1994 - 06/1995 Best Buy Company Staunton, VA

• Eastern United Stated Distribution Center / Training and Development Analyst (IBM AS/400 System &

Network PC Servers)

• New IBM AS/400 setup and configuration. Backup for department manager responsible for learning

Best Buy Warehouse Management System (WMS) and Exeter software, subsequently documenting

and training other computer operators and end users in this software.

• Configure and troubleshoot Intermec / Teklogix RF infrared scanner systems used in warehouse.

• Setup backup and recovery strategy. General user training and printer / system troubleshooting.

• Designed, created and maintained various operations logs, run guides and documents using and

converting manual systems into MS Word, MS Excel and MS Windows.

Assistant Manager Computer Systems Operations/Analyst

07/1989 - 01/1994 Express Services, Inc. Oklahoma City, OK

• Performed / developed training for systems operators during the conversion from IBM S/36 to IBM

AS/400 & LAN network.

• Executed payrolls for 250 franchises including 941’s and all W2’s for 130, 000 employee's, via remote

PC's on a WAN to AS/400 system.

• Developed department training methods and documentation, utilizing time/motion studies and general

observations of user time/management.

Computer Systems Operations/Analyst

02/1987 - 06/1989 Farm Fresh, Inc. Ponca City, OK

• Computer Systems (IBM AS/400 Systems (2), IBM S/38, IBM S/36’s (6) Remote Systems) Operate and

maintain all systems and attached devices.

• Maintain APPC Communications between systems.

• Worked as user liaison to ensure problem resolution.

• Maintain backups for all systems on tape and diskettes.

• Print, burst, and distribute reports.

• Responsible for keeping operation run guides (documentation) and procedural standards current.

• Track and inventory computer supplies.

• Run and maintain (6) remote S/36’s using PC's and dial-up lines.

Education History

06/1985-1987 Institution Course of Study

Purdue University RPG, Machine Language,

(Calumet Campus) General Computer Science Courses

DePaul University Computer Science & COBOL

(Chicago Campus)

Contact this candidate