Customer Service Manager
Resume:
MICHELLE HARRISON
APT #***
COLLEGE STATION, TX 77840
***********@*****.***
Career Objectives
My Career objective is to gain full-time employment using my experience, skills, knowledge and training of Home
Health Aide, Juvenile Supervision, Customer Service, or Senior Administrative Associate or Dispatcher.
Summary of Qualifications
I have the knowledge, skills, and abilities to work well and effectively with others, reports problems to supervisor
when they occur, apply myself to work and get it done, have the ability to update and keep records, looking for full-
time employment
Work History
Weatherford International Fracturing Technologies, BRYAN, Texas
Dispatch Coordinator Jul 10, 2012
Answering a high volume of calls with multiple lines throughout the entire 12 hour or more shifts. Monitor individual
Weatherford email to directly interact with Drivers, Supervisors, Inthinc Admin, Safety Groups, Journey Management,
and District Manager to ensure crash and emergency alerts are processed according to DOT regulations. Kept track
of units crossing State lines for IFTA reports that has to be turned in at the end of the month for dyed diesel
purchases to the Tax Office. Entered numerous amounts of data entry on a day today basis on different spreadsheets
that need to be kept up for reports that had to be turned in at the end of the month when all reports are due. Enter
payroll for every employee in ALR program as well as their sick and vacation times. Engineers emailed out job
proposals to dispatch office and I would get the job packets ready by adding the chemicals and proppants to the
dispatch sheet as well as the rate per hour they would be pumping the job. I would fill in the invoice ticket as well as
figure up the field ticket that we would be charging the customer whatever job they requested from us. Also
dispatched equipment and crews on the job, scheduled well-head, fuel trucks, and catering service o be delivered to
job location, etc.
HALLIBURTON ENERGY SERVICES INC, CALDWELL, Texas
SR ADMIN ASSOCIATE/ Dispatcher Apr 03, 2006 - Mar 09, 2011
Worked right at 5yrs for Halliburton as a dispatcher and assisted in HR when needed. I have experience in answering
a high volume of calls with multiple lines, scan and fax documents, made copies. etc. I dispatched employees out to
jobs for Production Enhancement, Cement, Logging,and Tool Jobs. Continuous computer usage during entire shift
working anywhere from 8hrs to 16hrs sometimes, I also scheduled out jobs in record time in SAP Program. I worked
with payroll in Timekeeping for several years doing payroll entries, also trained new staff that was hired for the
Dispatch Office. I was also responsible for entering the fuel and mileage report on the data-base, also got packages
and labels ready for FedEx, also trained new hires DOT guidelines, and regulations, etc.
Texas Workforce Commission, Caldwell, Texas
Work Experience Clerk Nov 01, 2005 - Mar 31, 2006
Answer resource phone and transfer calls as appropriate, make sure all customers sign in, find out what the customer
needs, make copies, send faxes, make labels for client's case files, file paperwork in case folders, assist customers
with workintexas.com
Giddings State School, Giddings, Texas
Juvenile Correctional Officer Sep 01, 2003 - Jul 29, 2005
Escorted youth to and from school, work, cafeteria, infirmary, and off campus activities. Watched youth in daily
activities, counseled youth when needed, ran behavior groups and assisted caseworkers. Worked in high risk
environment with combative youth, and supervised 20-30 youth at a time.
J.W. Hamilton State School, Bryan, Texas
Juvenile Correctional Officer IV & V Feb 13, 1997 - Sep 15, 2003
Escorted youth to and from school, work, cafeteria, infirmary, and off campus activities. Watched youth in daily
activities, counseled youth when needed, ran behavior groups and assisted caseworkers. Worked in high risk
environment with combative youth, and supervised 20-30 youth at a time. Took youth off campus to doctors
appointments at UTMB in Galveston. I also supervised 12-15 staff on my dorm for 3 shifts and made schedules.
When I had on campus duty I supervised 40-50 staff at a time and assigned staff to classrooms to assist teachers
and students.
Brenham State School, Brenham, Texas
MHMR Specialist Sep 01, 1995 - Feb 10, 1997
Taught individuals life skills, transported individuals to and from school, work, cafeteria and infirmary. I was sometime
scheduled one-on-one supervision with individuals, I assigned staff to their job posts and to work dining hall. Also
took individuals off campus.
Texas Home Health, College Station, Texas
Home Health Aide Oct 02, 1995 - Oct 02, 1996
Provided home health care to clients and assisted them in daily routines, ran errands for client such as: grocery
shopped, washed clothes, picked up meds, etc.
Brookshire Brothers, Caldwell, Texas
Cashier-Video Personnel Sep 03, 1990 - Sep 30, 1995
Normal duties of a cashier at a grocery store, responsible for large amounts of money during shift, displayed people
skills along with communication skills, also worked in the video department renting video releases.
Education
Caldwell High School, Caldwell, Texas
High School Diploma/GED
Major: Acedemics
Training
Computer Programs Certificates
Blinn College
Had these training courses through the Texas Workforce Commission: Certificate in MS PowerPoint, Office
Machines and there use, Interpersonal Skills and Communication, Ms Word and Office Technology and some Ms
Excel.
Computer Skills
Typing Speed: 40 Words Per Minute
• Apple or Macintosh Computers
• Database Software (Oracle, Access, etc)
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• Desktop Publishing Software (InDesign, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Spreadsheet Software (Calc, Excel, etc)
• Word Processing Software (Word, WordPerfect, etc)
References
Ester Ellis
MHMR Specialist II
Brenham State Scool
Katherine Harrison
Juvenile Correctional Officer6
Hamilton State School
Sharon Burton
Resource Manager
Texas Workforce Commission
Tonya Lyons
Admin Clerk/DOT Administrator
Weatherford International Fracturing Technologies
*****.*****@***********.***
Norma Borne-Ashley
Competency Assessment Coordin
Weatherford International Fracturing Technologies
*****.**********@***********.***
Contact this candidate