Manager Customer Service

**** **** ***. ** ***** (***)

Albany, Oregon ***-1798

***** *-**** :

**********@***.***

Tim Rumpca

Objective A position with advancement opportunities, in an

environment that offers personal growth and the

team concept.

Work experience 2006 - May 2013 ATI Wah Chang, Casting

Department, Albany, Oregon

Crew Supervisor and General Supervisor

Worked as part of the Casting team that was able to

achieve a 40% increase in yearly revenue due in

part to process improvements and a continued push

in Lean Manufacturing and PM renovations.

Strong advocate for safety in the work place and a

Certified First Responder, also give the monthly

safety presentations for the Casting group.

We continually pushed for improvements and were

able to reduce our cycle time to customer by nearly

40 %.

Worked closely and help implement new training

procedures.

Evaluate performance; apply appropriate

disciplinary action as needed.

Interpret and enforce Wah Chang's policies while

maintaining the provisions of the bargaining unit

contract.

Help maintain current inventories of operating

supplies and safety equipment.

Work on process improvement projects, plan and

conduct meetings (including crew workplace

meetings).

Continued to help the advancement toward the TPS

system and the Toyota way of thinking.

Working on the successful implementation of a

Kanban system throughout the area.

Work on a daily basis with Oracle Process

Management (OPM) and Discoverer programs.

Also used the 5 why process to determine the root

cause to eliminate the re-occurrence of any quality

defects or process deviations. The root cause

analysis with 5 why is also used in resolving

safety issues as well.

.

2005 - 2006 Tyco Electronics, Printed Circuit

Board Group, Dallas, Oregon

Sales Manager

Responds to all customer inquiries including

quotations, order status and tracking.

Communicates in a proactive manner to the customer

and the TYCO Account Executives of any customer

P.O. deviations.

Acts as a liaison between AE's, customer and

production control.

Maintain the integrity of all customer data and

order entry.

Prepare pricing for RFQ packages, and submit final

quotes to customers.

Coordinate specific customer needs with engineering

and manufacturing and transfer of orders between

divisions.

Manage stocking, capacity and consignment programs

for strategic customers.

Verifies material and shop capacity prior to

accepting an order.

Complete customer open order reports and reports

and corrects any discrepancies.

Assist accounting in collection of delinquent

accounts.

Keep management informed of all customer issues

before problems arise.

2003 - 2005 Tyco Electronics, Printed Circuit

Board Group, Dallas, Oregon

Expeditor / Swing Shift Plant Supervisor

Supervise overall operations of the Factory and

Personnel.

Help schedule and prioritize the flow of work

through the shop.

Work closely with the Leads and departments to

maximize throughput and promote teamwork

throughout all areas.

Continually look upstream to resolve issues and

reduce time to customer.

Work closely with Engineering and Maintenance to

reduce any down time or delays.

Created and implemented reaction plans for position

and develop a flow chart.

Handle any supervisory situation that may come up

with departments or the shop.

Maintain shop reports and databases on a daily

bases.

Determine quantities and re-make orders if needed.

Always focusing on improving customer service and

on time delivery.

Always fixing or reporting safety matters as they

come up.

2001 - 2003 Tyco Electronics, Printed Circuit

Board Group, Dallas, Oregon

Lamination Supervisor

Hire, manage and regulate the workforce on the

graveyard shift in Lamination (praise, attendance,

discipline, and so forth).

Develop systems and schedules to meet production

goals.

Work closely with engineering and other departments

to improve quality and focus on the needs of the

shop.

Build a training program that reduced scrap and

optimized job flow, as well as maximize the

efficiency of machinery.

Build and support databases and charts on Excel as

well as many other formats, to monitor our progress

in the department.

Completed Zenger Miller Courses Series 1 and 2.

Supervisor development courses.

Required reading, "The Goal" by Eliyashu M.

Goldratt.

1999 - 2001 Tyco Electronics, Printed Circuit

Board Group, Dallas, Oregon

Drill Department Lead

Manage and optimize workflow through the department

on dayshift.

Work with other departments to build a high level

of teamwork and optimize efficiency.

Give praise and discipline to operators as

required.

Work to reduce scrap and optimize training during a

time when a high volume of work was going through

the area.

1997 - 1999 Hewlett Packard, Corvallis, Oregon

Saw Operator

Was part of a production line team, which made

great strides through team building exercises.

Ran CNC disco saws, cutting silicon wafers into ink

jet dies.

Inspecting the saw process afterwards, with a scope

based inspection process.

Also filled in where needed with cross training

throughout the production area.

Pushed for continuous self-improvement, in taking

courses offered on site.

1989 - 1997 Roth's IGA (Friendly Food liner)

Keyperson (Supervisor)

Worked at both the Lancaster and West Salem

locations in Oregon.

Customer Service is what Roth's is all about, we

continued to push for the highest level of

customer satisfaction and left no system unturned

to make that happen on a daily bases.

Safety Coordinator, worked closely with OSHA when

needed and ensured a safe working environment.

Coordinated with OSHA to have them do voluntary

walk through, to insure a continued high level of

compliance and safe shopping experience for all

customers.

Worked my way up to be placed at the highest volume

store in the chain.

Worked at the first store in the chain to have home

delivery.

Made staffing adjustments on a daily basis.

Education 1988 - 1988 Southern Oregon State College Ashland,

Oregon

Attended

1989 - 1989 Chemeketa

Community College Salem, Oregon

Attended

References Tyco Electronics, Phil Gerstner: Production

Control Manager, Sales Manager 503-***-**** Ex.

1106, Cell # 503-***-****.

Tyco Electronics, Joel Rumrill: Group Manager, Home

Phone 503-***-****

Tyco Electronics, Scott Ruegsegger: Manufacturing

Manager 503-***-**** Ex. 1302, Pager # (503)

370-3878.

Wah Chang (Casting), Greg Vignoul: Casting Manager, 541-***-****.

Wah Chang (Inspection), Brandon Baughman, Manager,

x6535, Cell 541-***-****.

Wah Chang (Inspection), Bruce Badinger, Albany

Operations Plant Manager, 541-***-****.

Weyerhaeuser (Safety), John Meyers, Corporate

Safety Manager, Cell 541-***-****.

Greenbrier Rail Systems (Continuous Improvement),

Derek Lindahl, Corporate Continuous Improvement

Manager, Cell 503-***-****.

Gentle Dental (Dental Practice), Joe Pham, Dentist,

Cell 541-***-****.

Additional references upon request.

Contact this candidate