Administrative Assistant Customer Service

Objective

To effectively use extensive skills and experience to contribute to a

company's day-to-day operations in an Administrative Assistant / Office

Coordinator capacity.

Summary of Qualifications

. Bilingual, fluent in English and Spanish

. Hard working and high achiever in different business areas

. Ability to take initiative with strong interpersonal skills and to work

effectively as part of a team

. Demonstrated great research and analytical problem solving skills

. Successfully developed strong organizational and time management skills

. Have good marketing and client relationship building skills

. 4 years high-level customer service experience

Professional Experience

Office Team, San Jose, CA (Contract)

05/12-06/12

Sales Assistant (Bisco Industries)

. Responsible for making high-volume calls to vendors to obtain initial

quotes and answered internal/external phone calls as needed

. Followed up with vendors and managers on part status and delivery dates

. Data entered delivery information into sales database on a daily basis

Ultimate Staffing Services, San Jose, CA (Contract)

09/11-03/12

Service Sales Assistant (Air Systems)

. Assist Sales Manager/Sales Representatives with administrative requests,

contracts, Sales Force Reports, email correspondence, Marketing Cube

Materials, etc.

. Collect timecards from sales and service team on a daily basis and manage

schedules by Lotus Notes Calendar.

. Update department spreadsheets with sales numbers, equipment lists, and

pricing matrixes.

Office Manager (Pacific Maintenance Co.)

. Managed administrative staff and ensured a positive business environment.

Responsible for office staffs where about to ensure each department is

staffed accordingly on a daily basis

. Processed corporate payroll on Win Team system for 50+ employees.

Reviewed all sick and vacation requests to ensure employees had enough

time available

. Assisted VP and COO in preparing bids and delegated tasks to various

departments

County of San Mateo, Redwood City, CA (Government Agency) (Extra Help)

11/09-09/11

Lead Office Assistant (Human Resource Department)

. Review, scan, audit, and classify documents by type

. Index documents into File Net System

. Verify and check-in documents to the County's Electronic Document

Management System (EDMS)

Executive Assistant (Board of Supervisors) (Rose Jacobs Gibson)

. Receive and screen visitor and telephone calls, providing information and

resolving complaints by using judgment and interpretation of applicable

policies and procedures

. Review finished materials for completeness accuracy, format, compliance

with policies and procedures, and appropriate English usage

Facilities Office Assistant (Public Works Department)

. Carry out various administrative functions (e.g. map questing directions,

internet research, maintain folder information) for multiple managers,

employees, and supervisors

. Create and design formats for correspondence, spreadsheets and other high

priority documents as needed

Office Team, Palo Alto, CA 04/09-

11/09

Contract Assignments

Administrative Assistant/Office Assistant

Exponent, Menlo Park, CA (High-Tech Industry)

. Assisted two recruiting managers in large-scale data entry project by

imputing employee resume information and references into HRIS (VURV)

system

. Prioritized work by data entering and scanning high priority candidate

resumes onto HRIS (VURV) database on an hourly basis

Genencore, Palo, Alto, Ca (High-Tech Industry)

. Supported HR personnel with employee-related correspondence e.g.

recognition awards, compiling new hire orientation material, and filed

highly confidential employee paperwork

. Answered multi-line phone system and routed patrons to proper party

Project Sentinel, Palo Alto, CA (Non-Profit)

01/09 to 04/09

Administrative Assistant/Event Coordinator (Contract)

. Conducted general office duties such as, answering phones, filing,

incoming mail, data recording, activity report writing, and attendance of

meetings

. Assisted staff with special event planning, creating invitations, flyers,

and brochures.

. Recruited fair housing testers and conduct quarterly trainings

. Coordinated travel arrangements for event guests and assist in special

projects as needed

Stanford University Bookstore, Stanford, CA (Retail Industry) (Higher

Education) 05/06 to 10/08

Administrative Assistant/HR Assistant/Customer Service Manager/Event

Coordinator

. Assisted twenty managers, three directors, and VP management with various

tasks such as travel arrangements, collecting mail, faxing, Fed Ex of

documents, calendaring, arranging interviews, answering multi-line

telephone and providing daily single point of contact information for

department

. Handled routine correspondence as well as generated presentations as

needed

. Coordinated all departmental office supply requests, departmental

meetings, and ordered lunches

. Created and maintained a variety of confidential files in accordance with

established policies and procedures

Allied Barton, San Jose, CA

03/02 to 11/05

Contract Assignments

Receptionist (Juniper Networks) (High-Tech Industry) Sunnyvale, CA

. Transferred internal and external phone calls to correct party

. Notify customer of visitor presence

. Assisted in special projects as needed

Background Investigation Administrative Assistant (VeriSign Inc.), Mountain

View, CA

. Initiated background checks for employee and contingent worker

applications

. Emailed employees on a daily basis on the status of their background

applications

. Updated Access/Oracle databases

Clinical Data Validation Assistant (Alza Inc.), Mountain View, CA

(Pharmaceutical Industry)

. Responsible for data entry of clinical data in Data Fax database

. Conducted 10% to 100% audits of Pharmacokinetic study of phase 1-3

clinical trials

Internship

Mercados Suvianda, San Jose, CA 01/08

to 05/08

Senior Project/Project Manager (Retail Industry/Start-up)

. Provided a planned proposal for a HRMS conversion

. Performed a vendor product/cost analysis

. Coordinated presentations with ADP/Kronos vendors for product

presentations

. Suggested pertinent changes to client website to include an apply online

feature

. Updated client job applications for upload on company website

. Supervised project while maintaining continuous contact with client on

pending deliverables

Education

Bachelors of Science in Business Administration (Magna Cum Laude)

June 2008

Concentration: Human Resource

Devry University, Fremont, CA

GPA: 3.8/4.0

Associate of Applied Science

January 2005

Concentration: Office Administration

Heald College, Milpitas, CA

GPA: 4.0/4.0

Computer Skills

. Operating Systems: Microsoft Windows XP/2000, Vista, Mac

. Type 55 wpm, 10 key

. Applications: Microsoft Word, Excel, Outlook (Calendar), Power Point,

Publisher, Project, Adobe Acrobat, File Net Workplace and Access

2003/2007, Win Team Payroll System, Salesforce.com.

. Internet tools: Internet Explorer, Netscape, Google, MSN and Yahoo search

engines

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