Customer Service Manager
Resume:
Jorge Moya
***** *********** ** #**** . *******, TX 77070 . Cell: (832) 506-
**** ***********@*****.***
An experienced, capable professional committed to getting the job done
Summary of Qualifications
. Fast learner and easily adapts to surroundings
. Effectively manages multiple tasks simultaneously
. Detail-oriented with excellent organizational skills
. Able to work with diverse groups of people
. Takes pride in quality of work
. Excels in customer service
. Friendly, outgoing personality
. Excellent work history with increasing responsibility
. Dependable and responsible
Experience
Weatherford Inc.
Sr. Trade Compliance & Logistics Specialists (10/2012 - 5/2013)
. Classified and revised commercial invoices, sales orders, packing
lists, along with final export documents to ensure accuracy in
addition handling letter of credit shipments, third party shipments
and routed shipments
. Assisted the Trade Compliance & Logistics Manager in implementing new
procedures, desk instructions and training customer service
representatives to adhere to the different laws and regulations
regions stipulate
. Ensured on time delivery to the Middle East Region, APAC Region and
Sub- Sahara Africa region along with assigning HTS codes and country
of origin determination.
. Audited vendor invoice(s) to ensure accuracy based on our agreed
pricing i.e. freight forwarders, packers and inland transportation
services.
. Assisted the Trade Compliance & Logistics Manager in compliance audit
of export shipment files to ensure accuracy and completeness
. Was called upon to handle any urgent shipments and monitor beyond
normal business hours such as rig shut downs
KUEHNE + NAGEL
Import Agent (11/2005 - 10/2012)
. Ensured that agents under my supervision submitted accurate and timely
data to meet our internal data quality requirements
. Lead agent for numerous key oil and gas clients
. Liaison between customer and KN offices in U.S. and overseas.
. Tracked ocean/air shipments to ensure timely delivery.
. Audited invoices to ensure accurate billing and publish results.
. Followed up with customer to ensure satisfactions.
. Key account Supervisor for multiple major oil/gas clients
. Processed Customs entries for all modes of transportation including
air, ocean, land and rail shipments
. Supervised a total of 5 customs entry writers for Halliburton and
Cooper Cameron
EAGLE GLOBAL LOGISTICS
Import Customer Service (11/2004 - 11/2005)
. Liaison between customer and Eagle offices in U.S. and overseas.
. Tracked ocean/air shipments to ensure timely delivery.
. Audited invoices to ensure accurate billing and publish results.
. Followed up with customer to ensure satisfactions.
. Helped to develop new and established customers.
. Completed Core Competency I class to help enhance my skills.
BARTHCO INTERNATIONAL
Import Customer Service (7/2004 - 11/2004)
. Liaison between customer and Barthco offices in U.S. and overseas.
. Tracked ocean/air shipments to ensure timely delivery.
. Audited invoices to ensure accurate billing and publish results.
. Followed up with customer to ensure satisfactions.
Exel Global Logistics
Customer Development Manager (1/2003 -7/2004 )
. Liaison between customer and Exel offices in U.S. and overseas.
. Tracked ocean shipments to ensure timely delivery.
. Audited invoices to ensure accurate billing and publish results.
. Followed up with customer to ensure satisfactions.
. Prepared and submit shipment status reports (KPI) daily and monthly to
customers.
. Effectively coach and mentor staff members.
Education
ITT Technical Institute graduate with an Associate's of Applied
Science in Computer-Aided Drafting and Design.
Aldine High School, 1994-1998. General Studies. Machine shop, Advance
Word Processing.
Computer Skills
Windows 98/95, Microsoft Word, Excel, Internet and E-mail, Outlook,
Lotus Notes, AutoCAD Release 14- AutoCAD 2002, 10 key, Adobe
Illustrator, Architectural Desktop, Advance Word Processing, Access,
PowerPoint.
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