Active Directory Sales
Resume:
**** ********** **. ******* **, *****
*****.***.*@*****.***
Objective
I am looking for a career position with the ability to show my knowledge
with Windows based PC's, with the opportunity to learn new skills and grow
in the environment.
Software
MS Office 97 - 2010; Altiris; Ghost; Active directory; DHCP; Dameware;
Ultra VNC; PuTTY; Lotus Sametime; PGP; MS Administrative Tools Pack; Brava
Reader; Cicero Toolbar; CCP2; Grasp; Bombgar; Maya; Adobe Photoshop; Gimp;
Adobe Illustrator; Dreamweaver; Flash; Microsoft FrontPage; Quark;
Premier; After Affects; Video Vegas; Some VMWare
Operating Systems
Windows XP; Windows Vista, Windows 7, Server 2003, Server 2008 R2; Mac OS;
Palm OS.
Other skills
Digital Photography, Telecommunications ; Avaya Phones (telephony and VOIP
based); Cisco VOIP based phones
Work Experience
Xerox 6/2007-current
Job Title: IT Associate
. Provided technical support for internal desktop and laptop support to
2,000+ employees and regional staff contractors.
. Troubleshoots via the phone hardware, software, and network operating
problems and involves technical resources to ensure resolution.
. Applies understanding and knowledge of information systems products and
services to assist users.
. Identifies, investigates and researches user questions and problems as
well as isolating and resolving information systems problems.
. Used Altiris ticketing system to track and document issues escalated from
helpdesk
. Support and trouble shoot programs such as, Array, Cicero toolbar,
Citrix, Microsoft Office
. Assisted in creation of production images for various business campaigns
with Windows XP, Office 2003-10, and various business related programs
and applications
. Set up and configured servers Windows 2003 & 2008 for production by
creation of Active Directory groups, and GPO's
. Serviced Dell, HP, and Lenovo laptops with windows XP - 7 and desktops
to maintain team SLA's
. Coordinates special projects and system upgrades
. Briefs customers and/or management on the status of resolution efforts
. Serves as a technical advisor to users with complex systems issues by
resolving or conferring with technical personnel
. Recommends system or process improvements, including procedures,
training, and enhanced documentation
Trojan Advertising 7/2005-3/2006
Job Title: Lead designer
. Lead a 5-man team to put together websites, brochure, or corporate
identity for a company
. Worked with companies to find out what they wanted to see in their
websites, brochure, or corporate identity
. Brought back rough designs and ideas to my team to build up a more
polished draft.
. Worked with Wacom tablet PCs
. After getting final approval from the company I would turn the rough
drafts over to the appropriate division for finalization.
Target 6/2002-6/2005, 4/2006-6/2007
Job Titles: Backroom Team Lead, Logistics Team Member, Sales Floor
Representative.
. Helped to schedule backroom team members shifts
. Kept team members on task while doing daily pulls
Other Relevant Experience:
. Involved with several Maya and Flash based films and games where I was
part or head of a team.
. Built several high end PC's and home based servers.
. Serviced all several home based PC's
. Set up several home networks using mostly Linksys or Netgear wireless
switches and hubs.
. Replaced and upgraded several parts in Windows based PC's
Education
School of Communication Arts (Raleigh, NC)
Major: Digital Animation and Web Design
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