Sales Manager

A highly successful and verifiable track record in accounts receivable,

auditing, executive administrative and commercial collections duties.

Ability to communicate effectively, both written and verbal, with

customers, management, and staff. Able to coordinate several tasks

simultaneously to complete assignments. Dedication to assigned projects and

meeting or exceeding goals. Excellent organizational and computer skills

including Excel, MS Word, Access and PowerPoint.

Experience

Commercial Collector, Harris CapRock Comm. 2012- Present (contract)

Performed collections activity for oil and gas industry. Reviewed and

analyzed accounts for payment and prioritized for contact. Researched

issues related to customer disputes and payment posting issues. EDI billing

in Epocurement systems such as: Chevron, Anadarko, BHP, EP Energy, etc.

. Monitor accounts for payment

. Analyzed disputes

. Faxing, mailing invoices to customers

. Created Credit/Re-bill memos

. Worked closely with Sales and Billing coordinators

. Keyed invoices in Ariba for Chevron

. Calculated Taxes for Chevron Work Orders

. Dealt directly with Chevron E-procurement and Taxbot to ensure a

smooth process for pymt

. Researched short/overpayments on accounts -for write offs

. Resolved disputes

. Resolved billing issues

. Billing invoices in E-procurement systems, such as: Chevron, Anadarko,

BHP, EP Energy

Commercial Collector, Reliant - Primary Services Agency 2011- 2012

Performed collection activity on retail commercial and industrial electric

service accounts. Review and analyze accounts for payment and prioritized

for contact. Researched issues related to customer disputes and payment

posting issues. Prepared reports for tracking efficiency and effectiveness

of efforts.

. Monitor accounts for payment.

. Analyzed disputed accounts.

. Reconciled receivables.

. Conduct skip tracing when contact information was not available.

. Communicated with customer regarding delinquent accounts via

telephone, Email, fax, and US Mail.

. Disposition disputes and billing inquiries to appropriate areas.

. Negotiate payment plans.

. Process credit card and bank draft payments.

. Document account regarding collection efforts.

. Prepared reports for tracking and efficiency and effectiveness of

group and for account

Commercial Collector, DHL 2004-2009

During my tenure with DHL, I was able to participate in and master several

divisions including accounts receivable, auditing and Commercial

Collections. Due to my knowledge and experience in these particular

divisions, I've was able to grasp various aspects of DHL's atmosphere and

master various departmental functions. My flexibility and desire to grow

professionally has allowed my continued development and success. Training

and understanding in each of these departments has created a clearer

understanding and consequent success in the ensuing departments I've

participated in. I worked independently on larger, moderately complex

projects/assignments that have direct impact on department and area

results. Performed professional level work that typically requires

processing and interpreting, more complex, less clearly-defined issues.

Identified problems and possible solutions and took appropriate action to

resolve independently or with approval from a higher level.

. Directed and coordinated systems and processed necessary to the

efficient and economical capture, creation, and maintenance of revenue

records in support of internal financial reporting, timely and

accurate customer invoicing

. Creation of the accounts receivable file used to research and resolve

billing problems and discrepancies,

. Manage customer payments

. Follow-up by Credit and Collections as deemed necessary.

. Maintains customer master records necessary to manage customer

specific rating and billing requirements

. Conducts the on-going review of bill processing procedures, and seeks

opportunities to make cost-effective improvements.

. Responsible for maintaining account currency on over 200 accounts in

the department.

. Strong organizational, problem solving and priority setting abilities

to ensure proper handling of account detail and resolution of various

issues that exist on accounts.

. Comprehensive approach to resolving issues and working directly with

Sales Representatives, Adjustments Groups and customers

. Able to demonstrated my strong communication abilities and has

decreased my entire area's DSO report.

. Initiated and implemented payment plans for qualifying customers,

ensuring agreements are kept through follow-up procedures and changing

account status when necessary and within company guidelines.

. Mentor to newly hired employees and assist in situations new hires may

deem difficult or have uncertainty in handling.

. Provided research, validation and processing of customer and sales

requests for adjustments, corrections and refunds.

. Tracked and researched short payments from customers to determine the

need for rebilling or balance write-offs.

. Identifying root causes of billing and rates issues and coordinate

with various departments, as needed, for complete resolution.

. Performed various administrative duties suck as preparing customer

checks and remittances, recording and distribution of COD checks and

processing of Pre-Purchase / Ship Ready orders.

Executive Assistant, Owens Corning Houston Roofing 2003-2004

My position as Executive Assistant required the ability to multi-task and

written and verbal communication with various departments to provide a host

of reports, organizational and administrative charts for company

projections and internal auditing.

. Daily tasks such as organizing and compiling Shipping and Receiving

Data

. Production Reconciliation

. End of month reports

. Plant Metrics Report

. Answering phones.

. Assisting all Managers with various office projects and reports

. Creating newsletters in Publisher

. Creating graphs

. Requisitions

. Purchase order reports

. Cash posting to miscellaneous accounts

. Data entry of head lap reports in Access

. Assisting financial Controller in various projects including

conclusive monthly reports and daily organizational charting.

Contract Admin Asst, Bechtel Engineering Construction Firm 2003

Direct assistant to Contract Administrator. Responsibilities included

creating various reports including master spreadsheets for all

subcontractors and various documentation for office reporting using such

software as Publisher, Excel, E-Auction, among others.

Creating attachment to go with change orders worked in Expedition

. Documentum

. creating spreadsheets for all subcontractor with awarded work

. de-commit spreadsheet w/work unfinished so that the money could be

pulled

. proofed expense reports

. created change orders

. scanned documents into Acrobat Reader 5.0

. filed

. created labels

. created warranty list for sites in Excel

. E-Auction

. Assisted with contracting subcontractors

Office Manager, InterMethod Solutions 2001-2002

As the Office Manager, I interacted directly with Senior Management to

create and organize various reports and maintain accounts payable /

bookkeeping responsibilities for three divisions of the company. My duties

included Sr. Administrative duties such as benefit enrollment, ordering

supplies.

. Utilized various software including QuickBooks Pro

. Invoicing, Pay online, manual Checks

. Payroll

. General Ledger Reports

. Responsible for all bills, deposits, Cash Postings, Journal Entries,

Bank Reconciliations

. Expense Reports and Per Diem

. Year-End Adjustments

. Heavy budgeting responsibility, Served as the financial contact for

Owners

. PartnersProfit and loss reports, Quarter Tax payments (Franchise,

Sales, Payroll) etc

. Customer credit collection

. 10-Key

. Financial Statements, Monthly Sales Reports, General Ledger Reports

. creating, issuing and tracking of Purchase Orders

. Sending new Hires information, Creating and giving New Hire packets,

Enrolling New hires and delayed enrollees for Health Insurance

. Admin duties, Supervising, Write-ups, Ordering Supplies

Education

Colorado Technical University Online, US-CO-Colorado Springs

. Undergraduate Studies in Accounting/ Business Management, 2006 -2008

Texas School of Business, Houston, TX.

. Certification, Computer Software Specialist

. Champion Beauty School, 2011

.

Computer Skills

Peoplesoft, SAP, MS Office, Ariba System, Oildex, ADP

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