Customer Service Manager

William Hasson

**** **** **** *****, ********, FL 32768

407-***-**** Home ** 407-***-**** Cell

************@*****.***

Qualifications

. Superior customer service

. Excellent people skills, team leader, well organized

. Able to handle several tasks at same time by prioritizing needs

. Dependable, Resourceful and Creative - Good decision maker

. Computer literate - Total Recall, Rent Plus, Centershift, Win

Sentinel, Falcon

. Willing to go above and beyond to accomplish goals

. Person of principal and ethics

. Work well independently and with little guidance

. Able to listen to and resolve any issues that may arise

Work Experience

Noah's Ark Self Storage - Apopka,FL 32712 - Manager

Responsible for maintenance of 553 two 2-story climate and non climate

controlled units, life safety, leasing, reports, deposits, collecting

rents, delinquencies, auctions and superior customer service. Brought

property from 37% to 47% occupancy in less than a year.

U-Stor Self Storage, Jacksonville, FL 32210 - Resident Manager

Resident Manager responsible for 353 storage units, maintenance of storage

units and upkeep of property. Responsible for excellent customer service,

leasing units, collecting rents, delinquent calls, daily reports, auctions

and bank deposits. Brought property from 72% to 87% during employment.

Personal Mini Storage Lake Fairview, Orlando, FL 32804 - Resident Manager

Resident Manager responsible for 629 self storage units and 109 commercial

units to include maintenance and upkeep of property, marketing, financial

reports, leasing, U-Haul truck rentals, merchandise sales and any other

requirements of day to day operations. Brought property from 76% to 88%

within first 3 months.

J.B. Coxwell, Jacksonville, FL - Loader Operator

Operation of heavy equipment to build roads, on and off ramps and

intersections.

Dusty Blinds, Inc., Green Cove Springs, Florida 32043 - Owner

Owned and operated ultrasonic blind cleaning company for several years but

decided to sell the business.

IATSE Local 631 and 835, Orlando, Florida -

Note: All work experience below includes directing crews, painting, carpet

installation, minor electrical, wood work, clean up, dismantlement of show

booths, operating high lift equipment and any other responsibilities

required.

. Supervised 5 to 15 crewmembers

. Responsible for time sheets, safety reports, incident reports, and

interfaced with upper management

. Compared paperwork to ensure all equipment was received for show set

up.

. Coordinated shipment of all booths and equipment through Bills of

Lading back to original destination

. Set up booths for conventions and staging for theater performances

. Traveled to Los Angeles, New Orleans, Atlanta, Jacksonville, Las

Vegas, Tampa and Miami for show set up and take out

Set up audio, lights and sound for groups such as Eagles to Yanni to

Metallica

Bonnie E. Hasson

2020 East Lake Drive, Zellwood, FL 32798

407-***-**** Home ** 407-***-**** Cell

********@*****.***

QUALIFICATIONS

. A highly skilled operations professional with broad working experience

in a professional office environment to include self storage,

commercial property management, Multifamily Receivership, Sales and

Leasing

. Extremely well organized, ability to prioritize projects with

tenacious follow up

. Able to listen to customer, analyze the situation, and resolve in a

winning manner

. Excellent administrative and office management background

. Excellent communications and customer service skills and able to

communicate to customers in an efficient and effective manner

. Managed capital improvement and large tenant improvement projects

. Very comfortable in a fast paced environment and capable of quickly

gathering information, analyzing the options, and making good

decisions based on the circumstances and past experiences

. Comfortable working with multiple priorities and conflicting deadlines

. Good leadership abilities and providing direction, counseling, and

coaching to meet the expectations of the owners and tenants

. Office responsibilities included accounts payable, accounts

receivable, producing miscellaneous and monthly billing statements,

correspondence, budgeting, tenant relations, lease negotiations,

construction management, employee management, vendor relations

. Organized and coordinated luncheons for tenants for meetings and

Special Holidays

. Composed correspondence, created presentations, reports and documents

. Highly responsible for all life safety issues, codes and compliance

EDUCATION AND TRAINING SKILLS

. Various business courses at Valencia Community College, Orlando,

Florida

. Various courses provided by BOMA (Building Owners and Managers

Association) and IREM (International Real Estate Management)

concerning property management, life safety, emergency procedures and

lease administration

. Certified Property Management courses through IREM

. Excellent computer skills and experienced in Microsoft Word, Excel,

Outlook, MRI, Centershift, Rent Plus, Total Recall, Skyline,

WinSentinel, Digigate

AFFILIATIONS & AWARDS

. President BOMA (Building Owners and Managers Association) Tallahassee

2001-2004

. Notary Public since 1975

. Former Member Chambers of Commerce Orlando and Tallahassee

. Won 4 awards for best Christmas decoration of downtown building in

Tallahassee

. Won Most Valuable Player and 2 Big Deal Awards for most leases in 2

years

EXPERIENCE

Noah's Ark Self Storage, Apopka, FL 32712 - Property Manager

. Management of 553 climate and non-climate controlled self storage

units to include collections of rents, leasing units, bank deposits,

and reports to corporate office, auctions, assisting in maintenance of

property, life safety, above and beyond customer service to keep

occupancy high and consistent. Property was at 39% when hired and 47%

upon leaving.

U-Stor Management, Wilson Lane, Jacksonville, FL 32210 - Resident Manager

. Team headed up leasing and management of 353 unit self storage

facility including collections of rents, leasing units, bank deposits,

reports to corporate office, auctions, assisting in maintenance of

property, above and beyond customer service which keeps our occupancy

high and steady. Brought property up to 89% occupancy from 76% within

first year.

Personal Mini Storage- Orlando, FL - Resident Manager

Resident Manager for 629 self storage units and 105 Commercial Units.

Responsibilities include leasing, reservations, U-Haul Truck rentals,

marketing, bank deposits, daily financial reporting, credit card

payments, month end reports and merchandise sales. Responsible for vendor

maintenance and general upkeep of property. Team Hasson brought property

occupancy from 76% to 88% in 3 months.

Public Storage - Jacksonville, FL 32256 - Relief Manager

. Relief Manager for several properties in Jacksonville.

Responsibilities included leasing, reservations, bank deposits,

credit card payments, calling delinquent accounts, and merchandise

sales.

Dusty Blinds, (An ultrasonic blind cleaning company) Jacksonville, Florida

32256

Office Manager & Co-Owner

. Started business with my son part time in July 2003 while working for

Tricony Management. Office Manager and co-owner of business to include

all aspects of accounting, correspondence, marketing, payroll, and

banking. Responsible for all life safety and meeting local, state and

government codes; worked with crew to clean blinds by operating the

ultrasonic machine.

Tricony Management, Tallahassee, Florida 32301, Commercial Property Manager

. Led team of 4 employees in the daily operations of a 225,000 square

foot Class A high rise building including all accounting,

correspondence, leasing, lease negotiations, vendor and tenant

relations, life safety, maintenance and all aspects of day to day

operations.

. Major goal to keep rental rates at market to increase the value of the

building and to keep tenants who are in good standing with the Owner

. Headed up all lease up, marketing, advertising, and any other

innovative avenues to attract new tenants to the property.

. Managed garage consisting of 359 parking spaces by developing

consistent garage rules, safety rules and designated areas for smoking

. Hired new vendors to upgrade building's appearance and appeal

. Brought building to 100% occupancy

. Won 4 awards for best Christmas decorating for downtown building

. Participated in due diligence and sale of building

The Allen Morris Company, Orlando & Tallahassee, FL - Commercial Property

Manager

. Same as above- from 1992 to 2000.

Contact this candidate