Customer Service Electrical Engineer

Clifford Bailey

**** *. *-** *** #***

Lancaster, CA. 93536

Phone: 310-***-****

Email: *********@****.***

Summary of Qualifications

I have more than 7 year's experience in Civil Engineering, And 10 years of

Warehousing, Was General Manager and Owner of my own company which I was

responsible for large capital projects. Extensive experience in customer

service and direct interaction with the Government Agencies, Clients, peers, management, supervision skills, and the public; Extensive knowledge of

Construction of Wood Framing, Warehousing, Electrical Construction and

Computer Operations; Proficient in oral and written communication skills,,

problem solving, manage contractors and overseen electrical installations.

Has demonstrated ability and skills in scheduling, coordinating, shipping,

receiving, maintain and updating data, work order drawings and procedures.

Demonstrated ability to use, PC software application, including MS Word, MS

Excel, E- Mail, ATS, DSRP, Oracle, Sybase, Sap, Clicksoft and DSRP, Lotus

Notes, and PC Anywhere And can operate stand-up or sit down forklift and

pallet jack.

Employment History

Southern California Edison, Antelope Valley, CA. -CCM3

2011-Present

. Working in a lead role to coordinate multiple projects.

. Evaluating project status and instituting changes as needed to

maximize crew efficiency.

. Performing inspection and analysis of customer installations to meet

construction standards, G.O. 95 and G.O. 128 standards, and applicable

construction methods and safe work practices; finalizing job site

readiness.

. Consulting with customers, construction field forces and coordinating

material and equipment staging and/or delivery to meet project start

work dates.

. Analyzing line and equipment needs and generating requests to clear

lines equipment and coordinating related customer outages.

. Reviewing material shipping and receiving dates and making adjustments

as needed to meet project goals.

. Consulting with planning staff, as needed or requested, to ensure

design and materials meet project goals.

. Performing on-line scheduling activities in support of scheduling

supervisor on an as-needed basis.

. Possibly serving as a lead or providing functional direction to CCM2s.

. Possibly filling in for CCM Supervisor role.

. Maintaining a safety conscious work environment by following Edison

safety protocols and safe work practices.

. Performing Duty Supervisor responsibilities and duties when on call

such as:

. Able to understand Troubleman's communications regarding the

Situation, Crew size and Material & equipment needed.

. Know material ordering process/ store activities

. Able to apply Fatigue and Fitness for Duty policy

. Able to apply Corrective Action Policies & Procedures

. Can Read and understand Circuit and Inventory Maps

. Have basic knowledge of the "Customer Outage Communication

Optimization program

. And have knowledge of department's reporting structure regarding

Safety and Injuries, Storm activity, Environmental Issues, Claims, 3rd

Party Incidents, Public Affairs, Governmental Agencies, Permits and

Street Closures

Southern California Edison, Antelope Valley, CA. -CCM2

2006-2011

. Performs work site and electrical distribution design review to ensure

design materials are appropriate to meet project goals.

. Coordinates multiple projects, evaluates project status and institutes

changes as needed to maximize crew efficiency.

. Performs inspection and analysis of customer installations to meet

construction standards, G.O. 95 and G.O. 128 standards and applicable

construction methods and safe work practices.

. Finalizes job site readiness, consults with customer, construction

field forces and coordinates material and equipment staging and/or

delivery to meet project start work dates.

. Analyzes line and equipment and coordinates related customer outages.

. Reviews material shipping and receiving dates and makes adjustments as

needed to meet project goals consults with planning staff, as needed

or requested, to ensure design and materials meet project goals.

. Performs on line scheduling activities in support of scheduling

supervisor on an as-needed basis.

. Hand out MSR's to a Troubleman or Crew Depending on Resources needed

Southern California Edison, Santa Clarita, CA. -Groundman 2006-Present

Responsible for working with distribution crews to

. Install, maintain, and operate overhead and underground systems.

. Gains poles, frames cross arms, assembles guys, pulls cable and

splices wire.

. Loads and unloads material, raises and lowers material and tools

by use of handline.

. Digs holes for poles and anchors.

. Learns tools, materials and methods of overhead and underground

line construction and maintenance.

ENCORE STAFFING, SANTA CLARITA, CA. - IT Tech 2005-2006

Responsible for receiving, logging and responding to employee calls

for technical assistance.

. Provides the initial point of contact for technical problems and

performs troubleshooting, problem diagnosis, email migrations,

upgrading, imaging, resolution or escalation.

. Provides technical support in setup, installation, patching,

backup, and configuration of desktop hardware and software.

. Consults with application developers and systems support

personnel on the use of operational software, schedules and

utilities.

. Exhibit strong analytical, research, problem solving skills,

oral and written communication skills as well as excellent

customer service skills.

. Has general knowledge of hardware and software components.

. And knowledge of Windows 2000, XP, Outlook, MS Office, MS SQL

2000, Oracle, Sybase, Sap, PassPort and PC Anywhere.

CB Tronics Inc, Woodland Hills, CA. - Owner - GM 2002 -

2005

Urban Transportation, Cincinnati, Ohio - Systems Installer

2000/2002

Under as contract with an out of town company, modernized and upgraded

public transportation system by installing improved software and

equipment. Also worked with Los Angeles MTA

Encore Software Inc., L.A., CA - Customer/Tech Support/ QC Manger 1999-

2001

. Delegated responsibilities to Tech Support representatives

. Works closely with customer service reps

. Approved all "OK to Build" software, new and upgrades

ADISA Systems, Inglewood, CA - Systems Installer

1998 to 1999

Working for a start-up company, responsible for installing and

supervising the installation of new and sophisticated software and hi-

tech equipment in public transportation vehicles. Interact with MTA

staff to ensure quality service

DSW DISTRIBUTION CENTER, Cerritos, CA - Warehouseman /Picker 1997 to

1999

Mc Adoo Electrical, Los Angeles, CA - Journeyman Electrician 1995

to 1997

Supervised workers responsible for the following:

. Specialized in wiring, lithographic equipment and controls.

. Layout, build and wiring of electrical control systems.

. Installed feeder and branch circuits including conduit,, service

wire, fuse and breaker panels, switches, outlets, junction and

outlet boxes, and lighting.

Education

Electrical Engineer, 3/98 - Lindsey Trade School, Inglewood,

California

Electrical Technician, 4/97 - ITT, Torrance, California

Also

The following Certificates:

Computer Applications, 5/98

Certificate in Word Processing, 8/98

. Computer Repair, 11/98

. Certificate in Data Processing, 9/79

Contact this candidate