Customer Service Assistant
Resume:
Candice B. Williams
* ***** ****** ** *********, MO 63042
******@********.**********.***
SUM MARY OF COMPETENCIES:
• Demonstrates a high degree of professionalism in both written and verbal communication
• Strong analytical, problem solving, and research ability
• Keen perception for extracting important data.
• Ability to manage several concurrent projects in a fast-paced environment.
• Sharp, quick learner; willing to get involved.
• Ability to work effectively across functions and with all levels of management.
PROFESSIONAL SKILLS:
• Proficient and computer literate in Microsoft Office Suite; Word, PowerPoint, Excel. Outlook,
Mestamed, HRIS, HBOC, Epic, Medical Manager, Nex Gen, American Medical, Ford
Compliance and Titanium.
• Claims and Data Management
• Supervisory
• Customer Service
EDUCAT ION:
• Lindenwood University; Saint Charles, MO.
M aster of Science in Human Resource Management, F al l 2012
• M issouri College; Saint Louis, MO.
B achelor of Arts in Health Business Administration and Healthcare Management: 2009
Computer Administration Associates Degree: 2006
Medical Administrative Assistant Diploma: 2003
P ROFESSIONAL EXPER IENCE:
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Candice B. Williams
8 Ville Teresa Ct Hazelwood, MO 63042
******@********.**********.***
Ajilon Staffing
Recruitment Assistant : Feb 2013- March 2013 (still currently working with this company
competing temp assignments as needed.)
• Assisted in the final completion of an acquisition project with the merging of employees from
Jefferson Regional to Mercy Health. Requests information from law enforcement officials,
p revious employers, and other references in order to determine applicants’ employment
acceptability.
• Complied and prepared reports and documents pertaining to personnel activities.
• Processes, verifies, and maintains documentation relating to staffing, recruitment, t raining,
g rievances, performance evaluations, and classifications.
• Searched employee files in order to obtain information for authorized persons and
organizations, such as credit bureaus and finance companies.
• Prepared badges and identification cards and performed other security related duties.
(Nov 2011- Dec 2012: (Performed and completed an internship and temporary staffing
assignments as needed. Gaps in employment due to prioritized completion of college course work)
St. Louis Black Pages I nc.
Executive Assistant; I nternship Dec 2011- Mar 2012
• Functioned as managerial support to the Publisher & CEO Mr. Howard Denson
• Prepared and edited client correspondence communications
• Recruitment Assistant: assisted in a recruitment strategy for empowering individuals for The
T ransformational Agenda (i.e seminar)
• Reviewed operating practices implementing improvements as necessary pertaining to the
annual seminar
• Assembled and analyzed data for future improvements
Jennings Medical Center
Administr ative Assistant: May 2008-Nov 2011
• Maintained claim system configurations, resourcing and allocating funds daily (primarily
Medicare/ Medicaid).
• Managed and processed insurance claims by reviewing and validating claims daily.
• Followed up on lapsed and or denied cases evaluated cross over claims received. Compiled
b ills and collection letters.
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Candice B. Williams
8 Ville Teresa Ct Hazelwood, MO 63042
******@********.**********.***
• Served as an aide for Office Manager, organizing and maintaining paper and electronic files
w hile providing business and management principles involved in strategic planning, resource
a llocation, and word processing.
• Managed the selection orientation and initial t raining of new medical assistant interns.
• Resolved and clarified issues with patient’s medications, collaborating effectively with local
pharmacies.
• Provided strong leadership capabilities by opening and closing the medical practice as
needed.
• Also responsible for careful review of patient’s medical record as required by most insurance
companies, to determine prior authorizations for medication and outpatient procedures.
Ansira, I nc. ( Ford, Lincoln, Me rcu ry Advertising Consulting Center Headqua rters)
Compl iance Account P rocessor : Oct 2008- Feb 2009
• Provided customer support and communications for Ford and Lincoln Mercury Corporate,
Regional and Field personnel who contact the FLM Dealer Advertising Center for assistance.
• Responsible for pre-approval consultation service for dealership ads prior to publication and/
or broadcast.
• Accurate review of pre-approvals and claims through the Ad compliance software to ensure
no infraction is missed in a review for dealership reimbursement.
• Provided quality customer service via phone assisting dealership members with information
regarding reimbursement inquires.
• Processed any extraneous materials by handling submissions to appropriate team members.
Kirkwood Medical Group, L LC
Administr ative Assistant/ Receptionist: Feb 2005-Sept 2007
• Answered telephones and greeted patients on a daily basis. Also billed patient for services
rendered.
• Completed registration on patients. t r iaged, and scheduled appointments.
• Recorded and filed patient data and medical records; handles correspondence. Arranges and
assists with hospital admissions.
• Coordinated scheduled luncheons with Pharmaceutical Representatives while adhering to
new medication solicitation, increasing the physicians’ awareness.
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