Customer Service High School

Carmen M. Hulse

**** *.*. *** *****

Margate, FL 33063

Cell Phone 954-***-****

Qualifications

Over 20 years of retail experience with Winn-Dixie Stores throughout Dade and Broward

County.

Over 15 years of Administrative experience.

Adept at motivating /delegating staff to increase efficiency and profit margin.

Developed interpersonal and communication skills, having dealt with a diversity of

professionals, clients and staff members.

Self-motivated; able to set effective priorities to achieve immediate and long term goals and

operational deadlines.

Adapt easily to new concepts and responsibilities.

Education

1987–1991 High School Diploma, American Senior High School

Experience

1997–2012 Executive Administrative Assistant, Winn-Dixie Stores, Inc.

Prepare and distribute financial reports to District Managers and staff

Responsible for marketing efforts in South Florida stores.

Act as liaison between customers and District Managers.

Track and expedite orders

Provide customer service via telephone

Apply for new corporate licenses

Prepare and distribute payroll

Manage and maintain supervisors calendars, schedule meetings

1994-1997 Accounts Payable, Winn-Dixie Stores, Inc.

Responsible for preparing and paying invoices

Balancing month end reports

1991-1993 Customer Service Manager, Bookkeeper, Winn-Dixie Stores, Inc.

Managing front end associates

Maintain accurate accounting of stores cash and records through proper

accounting procedures.

Delegate work assignments to office personnel and cashiers and hold them

accountable to standards.

Ensure company standards of safety, security, proper food handling, sanitation

and productivity was achieved.

Ensure proper indoctrination of cashier regarding job descriptions, goals and

objectives.

Assist management in proper front end scheduling for effective and efficient

customer service.

Utilize good judgment, recognize and act on opportunities and problems as they

occurred.

1989-1991 Cashier, Winn-Dixie Stores, Inc.

Assist Customers

Properly record sales through the scanning system

Assist in training of new cashiers

Able to maintain required levels of scanning according to company standards

Balance cash drawer’s method of payments daily

Computer Skills

Microsoft Word, Excel, PowerPoint, Outlook

Multi-line phone system

10 key calculator

Outlook Soft

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