Project Manager Management

Brenda B Perkins

***** ******** ******, *** *******, CA 90064

303-***-****; E-Mail: *********@***.***

PROFESSIONAL SUMMARY

Information Technology (IT) Program/Project Manager with 18 years of

experience spanning Telecom and ISP industries, combined with

International/Global Localization Projects. Skilled at IT Business

Development, Management, Delivery and Maintenance for complex, large and

small-scale projects, including serving as Senior Program and Senior

Technical Project Management, Browser Team Leader, QA Lead, Product

Development Manager, Vendor Management, IT Team Leader, Business Analyst

and Release Manager. Highly motivated and results-driven; gifted at

establishing strong, working relationships with both customers and

strategic partners.

Technical Skills: Client-Server, Oracle, Linux, UNIX, Full SDLC, XML, SSL,

HTML, Java Virtual Machine, MS Browser, MS OS, Agile, Hybrid, Waterfall

Methodologies, QA Technologies, Quality Center, Primavera, EPPM, SAP and

Telecom systems. Worked directly with Development and QA to distribute code

in Java, J2EE, C++, C, .NET, Rich Media, and Flash. MS Office, Excel,

Project, PowerPoint and Visio.

EXPERIENCE:

Qwest Communications/CenturyLink, Monroe, LA Feb 2012 - May 2012

Senior Lead Project Manager

Senior/Lead Project Manager: Led and managed Automation Billing Projects.

Teams consisted of System Engineers, Analysts, Business Operations, Project

Managers, Data Base Managers, System Architects and QA (Testing).

Ford Direct, MI and CO Jan 2010 - Mar 2011

Senior IT Test Lead Consultant

Senior IT Consultant for Ford Direct Company (IT division of Ford Motor)

leading QA teams for system and intersystem testing.

Managed the work of onshore and offshore Testing personnel for creation and

documentation of IT Test Cases and Plans. Worked with Dev and QA team leads

(onshore and offshore) for quality Test Case Execution; set daily and

weekly milestones for team.

Managed software builds from 3rd party development vendors. Bugs/defect

triage leader; Created, managed and enforced testing deliverables, risks

and mitigation plans.

Qwest Communications, Denver, CO (IT Consultant) Nov 2007 - Jan 2009

Senior/IT Lead Project Manager/Team Lead

Senior/IT Lead Project Manager, leading a large, cross-functional team of

100+ Development and Testing personnel to deploy a highly complex GSA

project for Ordering and Provisioning systems. Provided end-to-end Project

Management (Full SDLC).

Partnered with other Lead IT Project Managers, Lead Program Managers, Lead

Test Coordinators and Product Managers to successfully deploy Ordering &

Provisioning Software. Led a daily call with over 80+ members, onshore and

offshore QA managers, Dev leads, UAT manager and Executive Management,

setting and assigning action items and weekly milestones on the daily call.

Utilized Agile Technologies

Managed QA project costs and expenses, Level-of-efforts (LOEs), resources,

schedules, forecasts, project risks and mitigation plans. Budgets managed

were $1.8 M to $2.0M

Worked with Dev and QA team leads (onshore and offshore) for quality Test

Case Execution.

As Team Leader, shifted work to support critical code fixes. Decision maker

on development & test team leads to work overtime before major releases.

Business Analyst for egregious issues, business requirements, or system

integration issues.

Refer to recommendations at http://www.linkedin.com/in/brendaperkinsaol

Level 3 Communications, Innovar, Broomfield CO May 2007 - Nov 2007

Senior/IT Lead Project Manager/Business Analyst

Acted as Project Manager, responsible for full Life Cycle Development

project schedules, for development and testing,

Served as Team Lead and Project Manager for Development and QA

deliverables, Primavera resources, risks, issues and mitigation plans for

Trunk Provisioning and Trunk Group Management systems. RUP used for

managing requirements.

Analyzed several new systems acquired with new companies. Managed review of

system integrations and requirements for new systems to integrate with

current systems.

Project-Managed the relationship, work and timelines for 3rd party vendor

from Canada to build software for a Quoting and Costing Tool for Level 3.

Monster Government Solutions, McLean, VA Aug 2005 - May 2006

Monster Government Solutions is a subsidiary of Monster (Hiring and

recruiting s/w services)

Senior Release Manager

Release manager and lead for major software releases, Hot Fixes and Code

Enhancements: Established and led a daily Hot Fix Meeting with Dev, QA,

Operations, Product and Sales in order to prioritize the work for the day.

Established and implemented proactive Business Recovery Process, generating

15% increase in sales as well as customer loyalty and retention; process is

still in use today.

Utilized Agile Technologies

Capacity Planning- carefully managed planning efforts to ensure that Dev

and QA teams were able to support marketing and product needs.

Refer to recommendations at http://www.linkedin.com/in/brendaperkinsaol

America OnLine (AOL), Dulles, VA Oct 1999 - Aug 2005

Team Leader, Senior Program/Senior Technical Project Manager

Team leader for 60+ employees from cross-functional areas: Product

Management, Country Managers, Marketing, Development & QA (onshore and

offshore), Beta, UI Designers, System Architects, Operations, Call Center,

Integrity Assurance, and Legal.

Project Managed Large-Scale IT Systems, which included at least 50 systems

integrating to work without failure.

Program Managed (End-to-End- Full SDLC) medium to large, complex projects

with varied amounts of troubleshooting and daily prioritization of

development and testing issues. Prioritization of egregious defects and

daily meetings with UI Designers. Briefed executive management daily.

Browser Project Manager- SME for Java Virtual Machine (VM) for browsing

websites.

Average revenues generated and/or saved approximated at $15-20M per

project. With PMO, managed budgets from $100K-$5M.

Utilized Agile and Waterfall technologies.

Recognized numerous times for successful implementations of large, complex

programs/projects e.g., AOL's Welcome Screen, Web Content Management, Web

Mail, Popup Blocker (rich media and flash blocker) Instant Messaging, MSIE

Browser, Client Browser, Toolbar and Deskbar (Search products) and a host

of International/Global Localized Products.

Worked and managed the relationship with 3rd party vendors from Israel for

an Instant Messenger project integrating three IM products into one

interface.

Acquired and managed vendors for a AOL/China partnering for localization of

an AOL's English language client to a Mandarin and Cantonese product.

Worked directly with Systems Architect and System Design personnel to

ensure that design captured business requirements.

Selected by Management to lead teams for Popup Blocker, Welcome Screen, Web

Mail and Instant Messaging products, creating fast-track projects that were

implemented to remain competitive in marketplace.

Capacity Planning- carefully managed planning efforts to ensure that Dev

and QA teams were able to support marketing and product needs.

Served as right-hand to the Dev and Test Managers, working together daily,

discussing roadblocks, work issues, personnel issues and defects.

Managed Global Localization Projects-Localization projects.

Core team member for requirements gathering for next generation product-

line.

Core member of Change Control Board.

Refer to recommendations at http://www.linkedin.com/in/brendaperkinsaol

MCI and Sprint, Consultant, Princeton Information, McLean, VA Jan 1997- Oct

1999

Senior Project Manager/Team Leader and Manager, Senior Project Engineer

Served as Team Leader at MCI for more than 20 personnel; led Dev and QA

teams to meet timelines and deadlines established by MCI's Strategic

Marketing to add Centrex Local Services to MCI's product line. Provided

feedback for performance appraisals.

Successfully Project Managed Sprint's IP Tunneling project. Received an On-

the-Spot award for successful implementations.

U S WEST Communications, Denver, CO Jul 1990- Jan 1997

Centrex Product Manager/Product Development Manager

Product Development Manager for Centrex Business Products, which generated

$13M annually.

Successfully brought new features/products to market, providing project

management, market strategy, strategy development, customer retention

analysis, focus groups, requirements gathering and writing, project plans,

life cycle product management, product placement/promotion, sales

compensations plans

Procured and managed work from 3rd party vendor to build a training tool

for Business and Government Management employees.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Business Administration, Marketing, University of Denver, CO

Professional and Technical training classes at AOL University for over 5

years. Development: PMI Certified ESI International Project Management

Certification at AOL University, Participated in Business and Technical

Classes.

PMI Certified-University of California Project Management Certification,

and U S WEST Marketing Academy, Marketing Certification. Completed 130 hrs

of Marketing Training.

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